Questions & Ideas

the email associated with my account got deleted, my other email has no access to the boards on that account. I cannot login since i need to receive a one-time link to a currently non-existent email account. How do i manage this?

Dear Miro team, I use Miroboard in my classroom at school but there is something that is rendering the website unusable for me. Every time I try to log in, the website sends a link to my email for me to be able to sing in. This consistently takes 2-3 minutes of waiting for the email to show up in my inbox. even 1 minute is too much in a classroom of more than 30 students who are waiting to see the board. can you PLEASE add the feature of being able to sing in normally with a password or 2FA? Being able to preserve the same board for all my different classrooms saves valuable time to start the lesson. teaching is already hard enough. please help.Looking forward to hearing from you. 

I am locked out of a Miro account that was very important to me after the recent move away from email and password logins. Can someone from the help team please create an issue for me? I am creating this post from a secondary account

Hi everyone,Sharing a problem I spent a while tracking down, in case it helps others and in the hope that Miro can fix it.SymptomAfter updating to macOS Golden Gate 27.0.1, the Miro desktop app (0.11.168, arm64) started launching on its own every now and then, without me opening any board. After I uninstalled the app, macOS instead kept showing the dialog "There is no application set to open the URL miroapp://miro.com/app/board/…" a few minutes after every login.CauseI had four Safari bookmarks pointing to old Miro boards. They were in ordinary bookmark folders and not open in any tab. Safari seems to load bookmarked pages in the background, probably to fetch icons. Because "Always open in Desktop app" is enabled by default on each board, the board page immediately redirects to miroapp://, and that launches the desktop app. The macOS system log confirmed that the miroapp:// requests came from Safari, with no matching open tab.FixDeleting those bookmarks solved it completely. No more la

Hello Miro Community Team,My name is Anastasiia, and I am an educator based in Ukraine. I actively use Miro to create visual materials, organize lesson plans, and conduct interactive lessons with my students.I learned that Miro supports Ukrainian educators by providing complimentary access to premium features. Could you please help upgrade my account to this program or the Education Plan?I am more than happy to provide proof of my teaching activity and identity privately if needed.Thank you very much for your support!Best regards,Anastasiia[ English Teacher / SpeakEasy online school]

I am a member of 2 Teams.  Iw ant to leave both.  I have tried to follow the instructions provided by others but I am not seeing the visuals provided.  Can anyone help me from here? 

Hello,Could a Miro community moderator please help escalate support ticket #1040937 to a human support specialist?Today, October 2, 2026, I accidentally deleted the paid Starter team that I administered.Before deleting it, I transferred ownership of the important work boards to my colleague. I mistakenly believed that transferring ownership would keep the boards available to her. However, I had not moved the boards to another team.After deleting the team, all its boards disappeared, including my personal boards. I have no backups.I have already contacted Support, but the responses are identified as AI-generated and repeatedly suggest the same recovery steps, which I cannot access: I can still sign in using the same email address associated with the paid team. I cannot find the deleted team or the Teams → Deleted → Restore team option. I tried an original board link, but it does not open or offer a restoration option. The deletion happened only a few hours ago, not more than 90 da

Hi everyone,I haven't logged into my Miro account for a long time, and unfortunately, I can't remember the password anymore. The bigger problem is that the Gmail account I originally used to create the Miro account was accidentally deleted, so I can't access the recovery emails or reset the password through that address.The Miro account still contains some important information that I'd really like to recover. Has anyone experienced something similar or knows if there is another way to verify ownership and regain access to the account?Any advice or suggestions would be greatly appreciated. Thanks in advance!slope

Hello Miro Team,I am currently a graduate student at Savar Government College in Bangladesh, and I would like to apply for the Miro Education Plan.Unfortunately, my college does not provide students with an educational/institutional email address, so I cannot complete the standard Education Plan application form.I use my personal Gmail account for my Miro account, and I have official proof of my current student status that I can provide for verification.Could you please convert this post into a support ticket and help me complete the Education Plan application through manual verification?Thank you.

My free trial ended on October 2nd, and I was surprised to see a charge immediately. I expected to receive a reminder before the subscription continued, but I got nothing. Even worse, I keep getting notifications about failed automatic payment attempts; my bank balance isn't high enough to cover such a steep cost—I’m just a student.I’ve already submitted a support ticket, but no one has contacted me yet. I’m turning to the Miro Community for help so I can move forward; I simply cannot afford this expensive fee. Also, since October 2nd had only just begun, why was I charged right away without any prior renewal notice?

I realize this was a topic prior.   HOWEVER, let’s make it clear for folks. Unless, you are willing to pay for a client’s access to Miro, they can’t edit the data tables and some other features.  That’s right, you have to pay PER client if you want them to collaborate with you using the number one feature of Miro!  Tables!   This is obviously a marketing decision, and nothing more.   Data tables are where we can make forms to organize answer to questions, gather job site information, or anything that might require two people to access a form to work together.   THAT DOES NOT MEAN, they are a team player, employee, or otherwise part of my organization. I’m a designer, and wanted to switch from Notion and airtable to Miro.   Not once was it mentioned data tables would be locked from Guests!   In fact, it’s implied ‘anyone with link’ can edit the board.   Doesn’t say ‘edit board except data tables.   I guess I’m back to looking for another app.  I LOVE the freedom of Miro as a replacement

We're experiencing a critical SSO outage and have been unable to access our Miro environment due to a SAML configuration issue.Support ticket #1039851 was opened about 24 hours ago, and the incident is affecting approximately 100 users.We would appreciate any assistance in escalating the case or providing emergency admin access so we can restore service. Thanks.  

Dear Miro Team,My name is Yuliana Ivasyk, and I am an English teacher from Ukraine. I have recently started using Miro to create interactive lessons and learning activities for my students, and I have found it extremely helpful for making my classes more engaging.I am currently building my teaching practice, so paying for a subscription is difficult for me at the moment due to the  war and the country’s economic situation resulting from it. Therefore, I kindly want to ask if there is an opportunity to receive free access to Miro or to join a support program available to Ukrainian educators.Having access to Miro’s full functionality would make a real difference to my lessons and allow me to create better and more exciting learning process for my students. I would be very grateful if you could consider my request.Please let me know if you need any additional information.Thank you for your time and for supporting Ukraine.Best regards,Yuliana Ivasyk

Hello Miro team!I hope this message finds you well.I’m a beginner English tutor from Mariupol, Ukraine, and I’ve recently started using Miro for my lessons. I’ve utterly enjoyed using the platform — it has made my lessons much more interactive and engaging, and I really love the way I can organise my materials and activities on the boards.As a tutor from Ukraine, I would be really grateful if you could provide me with a free version of Miro. It would mean a lot to me, especially as I’m only starting out as a tutor and trying to build my teaching practice.I would really appreciate your support and the opportunity to keep using Miro for my lessons. ❤️Thank you so much!

Dear Miro Support Team,My name is Olha Shumakova, and I am an English teacher based in Ukraine.I actively use Miro for my daily work and projects, but due to the ongoing war and difficult economic situation, I cannot afford a paid subscription. Access to advanced features would help me enormously to conduct interactive lessons for my students.Could you please let me know if my account is eligible for a complimentary upgrade or special support program for Ukrainians? If necessary, I would be happy to provide proof of my Ukrainian citizenship or any additional information that may help with the review of my request.Thank you for standing with Ukraine and supporting our community.Best regards,Olha Shumakova 

Dear Miro Support Team, My name is Sydorenko Anna, and I am a teacher from Ukraine.  I wanted to kindly ask if this policy of providing free access to Ukrainian educators will be extended into the upcoming year. Having access to Miro’s advanced features has been a tremendous help in delivering quality education, and I would be deeply appreciative if this initiative continues. Thank you once again for your support and for making a positive impact on educators like me. I look forward to hearing from you. With kind regards,Sydorenko Anna

Hi everyone,I accidentally deleted my Miro account twice, and now I can't create a new one with the same work email. Every attempt returns the error: "The allowed number of accounts has been exceeded. Please use a different email address."What I have already tried:- An alias of the same email (with "+"), which returned the same error.- Direct login, sign in with Google, a private browser window and a different network. The error persists in all cases.Has anyone been through this? Is there a way to unlock the email or restore a deleted account? If only the support team can fix it, could someone point me to the right contact channel?Thank you!

I just got billed again after unsuccessfully trying to cancel my subscription.  I am looking for a refund. Thank you

Hi everyone,I’m having an issue when exporting a Miro board to PDF.I have a Block Arrow shape between two elements. The shape is displayed correctly in the Miro board, but when I export the frame/board to PDF, the Block Arrow disappears, while the rest of the elements are exported correctly.I’ve attached two screenshots for reference:Image 1: PDF export — the Block Arrow is missing. Image 2: Miro board — the Block Arrow is visible correctly.Has anyone experienced this issue with Block Arrow shapes?Is there any specific setting, layer, object property, or PDF export limitation that could cause a Block Arrow to be visible in Miro but not included in the exported PDF?Thanks in advance for your help.. 

Hello Miro Team!My name is Adriana, and I am a Ukrainian educator.I run an independent educational project focused on helping Ukrainian students prepare for theNational Multi-Subject Test in Biology. I use Miro to create interactive lessons, visual explanations, diagrams, and educational materials for my students.I recently learned that Miro provides special support for Ukrainian educators, including the possibility of free access to Miro Education.I would be very grateful if you could let me know whether I am eligible for this support and whether I could receive free access to the Education Plan or premium features.Thank you very much for your help and support! 🤍Best regards.

I have a full license, but the board creation features are unavailable to me.Could you please help me understand why these features are disabled and what I need to do to get access?Thank you.

Hi, I accidentally deleted my Free Miro team and all three of my boards were deleted with it.I created and owned all three boards. I still have the URLs for all of them, but when I open them I get the message “Board does not exist” and there is no Restore option.The team was deleted very recently.Could a Miro moderator please convert this into a Support ticket and ask the Support team to check whether the deleted team and its boards can be restored from the backend?I can provide the team name, account email and all three board URLs privately.

Hello Miro Team,My name is Ekaterina, and I am an English teacher based in Ukraine. I currently teach students online and would like to use Miro for my lessons and teaching materials.I have heard that Miro offers free access to Ukrainian educators. If this opportunity is still available, I would be very grateful to receive access for my professional work.If needed, I can provide a copy of my teaching diploma or another document confirming my profession and location.Thank you very much for your support and consideration.Kind regards,Ekaterina

Layer-Feature is great. Thanks for that!What gives me trouble: The order of layers is changed if i unlock one Layer. More specific: The default layer is moved to the back. Given that the default layer should be used as a working layer because new elements are generated on it and it can`t be locked that is unfortunate. Because elements get hidden behind structure elements on other layers.Video of the behavior:  Is that intended? Also I`m not sure the “Ask the Community” Category is correct. Please move if not.

Why am I getting: “You've reached the 3-board limit. Upgrade to unlock unlimited boards, guest access, and more.” notification when I haven't created any board yet?Boards in this team underneath says: “No results found” when filtering boards “Owned by me”.Thanks for a helpMy user page says: Content created0 boards   0 spaces   0 templates