Questions & Ideas

Miro freezes (WHEN I USE FIREFOX) when I do the following:Click on Duplicate Click on Name of my BoardNot a problem using EDGE.  

That’s so frustating, I have work 6 months of my time on a board for my end of study project and realise afterward that it has suddenly disappeared 😱 for now reason from my account. I don’t understand how that’s possible to happen on a plateform, is there like update bug or hacking concern which could be causing this ? Thanks in advance for all your lead on this topic.

Hello,I have sent a request to refund an accidental purchase via the form.How long does support usually take to reply as I need this money back ASAP.Thanks!

Hello!Our space was created several years ago, and now I can’t find any information about our Company Admin. I need to change CA rights, but I don’t see our current CA. Where can I find this info?Thanks

I am dealing with a problem similar to this thread: https://community.miro.com/ask-the-community-45/resolved-can-t-open-or-save-my-web-whiteboard-8910I've tried to create a new account with several different emails and browsers, however nothing seems to work. I am desperate for the information on that board and would really like to find a solution.@Robert JohnsonCould you help me or create a support ticket for me on this issue?

  I would like to know if it's possible on the prensentation mode to remove the tool bar (please see screenshot) that is presenting the different modification we can do).

We are looking for a way to have our PO or Dev Manager set up to be able to set permissions for a board in case the board owner no longer works here or is not available. (For instance, we have someone out now on a family emergency for several days and we need edit access to his Miro board, but it seems our Team Admins don't have that ability to grant access to boards.

My company is already questioning the cost of our Miro so no way am I able to upgrade my account just to get the ERD shapes. All I want is something that looks like this… which is straight from the Miro website but NOT available in a template. I just spent WAY too long trying to find this shape  I was able to copy this version from the ERD template… but I don’t want the “Key” column. HOW DO I DELETE A COLUMN IN THIS??? Why is such a simple shape that would make Miro a lot more valuable to me something that is withheld behind an upgrade??? 

Hello, i have a strange question. we have 2 workspaces within our Miro World. One where we have everything and another for processes etc. in our processes workspace, we don’t want people to edit however we want them to be able to copy the boards out. The issue we are encountering is basically when someone copies a board it saves to their “personal board” that’s great, but is there a way to force them to save in our MAIN workspace and not the processes personal board?  thanks

Hi,I realise this question has been asked in the Community, however the answer doesn’t work for me. So, I’m hoping this request will help me.I have a free account, that was once a paid account. While it was a paid account, I allowed people where I worked to make boards.  Before leaving the company, I downgraded the plan to be free, and removed myself from any boards where I had access.I’ve just logged in, and people at my old work, are making boards in my free account.  How does this happen - are they accessing using my email?  How do I change it?  They seem to be working under a business account - how is it that I can see their boards?  I can view their boards, and for some I am an editor too, but I am not an owner.  Some boards have this message on them: Others, I simply have access to.I just want their boards gone. But, I don’t want to lose my account, or my boards. Please help me fix this. 

I have JIRA card integration working between JIRA and MIRO.  It’s terrific.  All the fields are showing, with the fields in the context area being ordered higher.  But after scrolling past the context area fields, the order of the fields in the JIRA card don’t resemble the field layout defined in JIRA.  While this may seem to be a small issue, we have alot of custom fields and the entry in one custom field, drives what gets entered in other custom fields.  The order of fields in the workflow of the issue is important.Does anyone know what defines the order of custom fields in the JIRA card within MIRO ?

I am trying to group stickies but when I select them all I am not seeing the cluster icon in the options bar.  Hope can I get that functionality.  Also, I like it much better when you could just group. 

Hey, I was invited to Miro to join a team by my client. I loved the tool and planned to explore more but I am unable to create a “free team”. I am always prompted to buy a plan if I try and add a team.I am part of existing teams and can’t leave them, is there a way by which I can create my own team? Thanks 

PDF import does not include some pages and often renders as very low resolution??

My PDFs display fine when I open them on Acrobat or Bluebeam but when I upload to Miro there always seems to be something off, like some of the hatches (large coloured regions) go missing randomly. The pdf quality is fine though. Has anyone experienced this issue and have a fix?

Hello,I would have some questions regarding possibilities of customizing miro board. My goal is to embed miro board into my website and use it to my own private lessons. Therefore, I’d have couple of questions:Is it possible to export the board to PDF if the board is embedded? I don’t see such option, for me it is only visible on regular miro board, not embedded one. Is it possible to customize the UI (I’m mostly interested really simple UI, like at webwhiteboard.com - since I’d only use miro to write things) Is it possible to add ‘Video chat’ icon to the main top panel - so that it is visible right away (or ideally, start video chat right after joining the board) I tried to look into the documentation, but I didn’t find the answers. I would appreciate your help.Best regardsMikołaj

Hi there!I'm not getting the links to the recordings of the webinars I've signed up for. I'm not able to join live every time due to time difference (I'm located Europe).Could anybody help me with this?I have signed up for another webinar coming up and I'm worried the same thing will happen again.Best regards,Francisca

HI All,  Really struggling. I have a frame with 3 blocks of colour… I am building a map across these 3 blocks of colour but the shapes are different colours when they are on top of the 3 different colours. How do I stop the the underlying block colour affecting the top block colour. The blocks are Opaque and I dont want them the true solid colour Any help with be great  

Good day, There is no way I can find to contact miro directly as it sends me to the community so I need help.I am a member of a team of rough 25 staff who has access to a team called “x”The admin assigned has left in 2018 so I cannot remove members or change admin rights / permissions.  I have been assigned to remove inactive users/members but can only do so as admin. As there is no way to contact the admin assigned to change ownership I am stuck with multiple people being able to access information that I cannot change. Surely there is a way to remedy this 

Hey, everyone!We’re excited to share that Session Management and Attention Management capabilities are now available in experimental release in the collaboration namespace miro.board.collaboration in the Web SDK.These new methods and components allow you to handle collaborative features on Miro boards, including: session management, attention management, remote viewport control, and more. With this experimental release, you can:Create collaborative experiences across multiple users on the same board Handle collaborative features on Miro boards, including: Starting and ending collaborative sessions Attention management Control the viewport Subscribe to events related to when users join or leave a collaborative session➡ Ready to get started? Visit our documentation to start working with these new capabilities:https://developers.miro.com/changelog/2023-11-27-changelog

Hi friends! I have a huge master board that I like to backup with a duplicate copy often. Today, I’m unable to do so, no matter how long I “wait” (which believe me, is a LONG time).Meanwhile, I have been able to successfully duplicate my other boards today.  Has this happened to anyone else? 

I feel, especially with small monitors that navigation around the board could be a lot better. The map doesn't; help much when you have multiple users all adding content at various times. Suggestion to provide an improved navigation experience.

I’m using notes to script a training. It is a 6 hr. training, and I’m including frames from the board. So there is quite a bit of content there. It makes a nice facilitator guide when exported as a .pdf. I’m wondering if anyone else is experiencing an issue of content not behaving as expected. Sometimes when I add a board object (frame), it creates a duplicate. When this happens, I’m often not able to delete the duplicate. Also, the object will move around to a different location in the notes section. Small amounts of text (usually at the beginning of a paragraph) will also randomly move, change and disappear. Thanks!

Hi guys,I’m planning to transition a sustainability tool for product design as part of my master’s program from excel to Miro, as it’s easier to use, and better for ideation and integration (basically an open-source application running on Miro with the flexibility of having in-built Miro features in the design process). However, the tool has some automated calculations which are done using macros in the excel, and it doesn’t seem like Miro supports addition of formulas in the backend to automate the actions.Do you have ideas on if its feasible to do it?Thanks in advance.

The Modal for plantUML started getting the wrong sizing around 2 days ago. In a full screen both the editor and preview are only occupying 15% of the available screen height.