Do I need to contact the Miro Support team or ask the community?

  • 19 October 2020
  • 0 replies
  • 1547 views

Hi Miro Heroes,

As you all know, the Miro Online Community is the place where all Miro users can connect, co-create, share knowledge and expertise, and get inspired. It means, here you can get help from your fellow community members and share your own expertise to help someone else

Of course, Mironeers (Miro employees) also participate in some discussions, but please note that they are not the primary responders, as we want you all to learn from each other. 

 

SO,

 

If you are looking for official, in-depth support (regarding billing issues, technical questions, features, etc), or you have run into an issue (lost content, features not working, other bugs), please reach out to the Miro Customer Support team directly.


 

:warning:  And one more important rule, if you have already submitted a support ticket, please do not duplicate your question in the community, and vice versa, if you’ve already created a community post, please do not submit a ticket to the Support team. Let’s keep our conversation in one place for your and our convenience.

 

Thank you for your understanding :hugging:


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