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[RESOLVED] Upgrade function not working - 'Сustomer create failed' error


It’s something wrong while submit for purchasing

 

 

 

 

 

 

 

 

 

Pinned reply

March 30, 2021

Hi @SYD @co-here @GrahamBaird @E Straub @Nataliewong406 @Aiden Song Ko @David We,

Thanks for your patience! 

The bug fix is out and our other customers have been reporting that the payment procedure is working successfully again. Would you please retry and upgrade? Everything should be fine now.

Was it helpful?

27 replies

Kiron Bondale
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  • Volunteer Community Moderator
  • 3040 replies
  • March 24, 2021

@SYD -

can you provide more details about exactly what you are trying to do with a screenshot of the steps leading up to the error message?

Kiron


  • New Here
  • 1 reply
  • March 24, 2021

Hi, I am experiencing the same problem while trying to upgrade my plan from free to Consultant.

Once I enter my postal code for the billing information, the submission form gives me “Customer create failed”. I’ve tried 3 different cards from two different operating countries.  

 


Marina
Mironeer
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  • Mironeer
  • 991 replies
  • March 24, 2021

Hi @SYD @co-here,

Sorry about this! I’ve escalated the issue to the Support team, and I’ll get back to you here as soon as there are updates from them. 


  • Beginner
  • 4 replies
  • March 25, 2021

Hi folks.

I’ve been trying to upgrade my free plan to a ‘Consultant plan’ tonight. 

However, after entering my payment details, I am seeing a message “Customer create failed”. Does anyone know why this is happening? 

It’s not a banking issue as I’ve already checked. It’s happening in both the app and the website app.

Any help or information would be appreciated.

Thanks,

Graham


Robert Johnson
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  • Volunteer Community Moderator
  • 7122 replies
  • March 25, 2021

@GrahamBaird - This is currently a known issue and someone at Miro will be updating us via this post


  • New Here
  • 1 reply
  • March 25, 2021

I’m having the same issue. I’ve tried two different payment cards and I’ve tried in both Chrome and Edge


 

 

Same here


Hello, I’m trying to upgrade to Consultant $15 monthly plan, and it keeps saying “customer create failed.” please let me know thank you !


Robert Johnson
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  • Volunteer Community Moderator
  • 7122 replies
  • March 25, 2021

@Aiden Song Ko - This is currently a known issue and someone at Miro will be updating us via this post 


  • New Here
  • 1 reply
  • March 25, 2021

Same here while trying to upgrade to Consultant (or team).


  • Beginner
  • 4 replies
  • March 25, 2021
Robert Johnson wrote:

@GrahamBaird - This is currently a known issue and someone at Miro will be updating us via this post

 


Mine worked, I just purchased the Consultant plan!


  • Beginner
  • 4 replies
  • March 26, 2021
GrahamBaird wrote:
Robert Johnson wrote:

@GrahamBaird - This is currently a known issue and someone at Miro will be updating us via this post

 

Thanks for the reply @Robert Johnson. Much appreciated. I didn’t realise it was an issue. Hopefully a fix is incoming soon :) 


  • Beginner
  • 4 replies
  • March 26, 2021
Aiden Song Ko wrote:

Mine worked, I just purchased the Consultant plan!

Ah really? I’ll need to give it another bash today and see if it works. 

Thanks Aiden :)  


Marina
Mironeer
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  • Mironeer
  • 991 replies
  • March 30, 2021
Pinned reply

Hi @SYD @co-here @GrahamBaird @E Straub @Nataliewong406 @Aiden Song Ko @David We,

Thanks for your patience! 

The bug fix is out and our other customers have been reporting that the payment procedure is working successfully again. Would you please retry and upgrade? Everything should be fine now.


Hi, when I go to buy the consultant plan it shows the same error that appeared to the friends above. What do I do?

HELP ME


This still happens. Both in browser and desktop app.

All my boards are locked and I can’t upgrade to unlock them, since I’m getting this error.

Can you look into this again? Thanks.


Robert Johnson
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  • Volunteer Community Moderator
  • 7122 replies
  • August 10, 2021

@Sverrir Páll Sverrisson - I would suggest that you open a Miro Support ticket.


SYD wrote:

It’s something wrong while submit for purchasing

 

Unfortunately i have the same problem. How to solve it. Money doesn’t returned

 

 

 

 

 

 

 

 


Please tell me how i can solve my problem. Two times i tried to upgrade my account but two times i’ve paid for it but nothing changes

 


I’m having the same problem, trying to upgrade to a consultant plan


oh, and i’ve also been charged twice in the process


Still facing same issue 


  • New Here
  • 1 reply
  • February 4, 2024

Hi, I got this problem when I make the payment. I don’t know why I filled all the information correctly, I still can’t pay it. I think I am facing the same issue.

 


Robert Johnson
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  • Volunteer Community Moderator
  • 7122 replies
  • February 4, 2024
KYT wrote:

Hi, I got this problem when I make the payment. I don’t know why I filled all the information correctly, I still can’t pay it. I think I am facing the same issue.

 

@KYT - Your post has been converted into a Miro support ticket – you should have received an email confirmation of the new ticket.


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