[RESOLVED] Upgrade function not working - 'Сustomer create failed' error

S

It’s something wrong while submit for purchasing

 

 

 

 

 

 

 

 

 

Marina 3 years ago

Hi @SYD @co-here @GrahamBaird @E Straub @Nataliewong406 @Aiden Song Ko @David We,

Thanks for your patience! 

The bug fix is out and our other customers have been reporting that the payment procedure is working successfully again. Would you please retry and upgrade? Everything should be fine now.

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27 replies

Robert Johnson
Userlevel 7
Badge +12

@Ederson Davi - Your reply has been converted to a support ticket. You should have received an email confirmation of the new ticket. Please reply to the email and include what Country/address/postal code you are entering into the form, but do not include any credit card information in the email.

Visual Thinker | Volunteer Community Moderator
E

estou com esse problema

Robert Johnson
Userlevel 7
Badge +12

Hi, I got this problem when I make the payment. I don’t know why I filled all the information correctly, I still can’t pay it. I think I am facing the same issue.

 

@KYT - Your post has been converted into a Miro support ticket – you should have received an email confirmation of the new ticket.

Visual Thinker | Volunteer Community Moderator
K

Hi, I got this problem when I make the payment. I don’t know why I filled all the information correctly, I still can’t pay it. I think I am facing the same issue.

 

S

Still facing same issue 

R

oh, and i’ve also been charged twice in the process

R

I’m having the same problem, trying to upgrade to a consultant plan

A

Please tell me how i can solve my problem. Two times i tried to upgrade my account but two times i’ve paid for it but nothing changes

 

A

It’s something wrong while submit for purchasing

 

Unfortunately i have the same problem. How to solve it. Money doesn’t returned

 

 

 

 

 

 

 

 

Robert Johnson
Userlevel 7
Badge +12

@Sverrir Páll Sverrisson - I would suggest that you open a Miro Support ticket.

Visual Thinker | Volunteer Community Moderator
S

This still happens. Both in browser and desktop app.

All my boards are locked and I can’t upgrade to unlock them, since I’m getting this error.

Can you look into this again? Thanks.

A

Hi, when I go to buy the consultant plan it shows the same error that appeared to the friends above. What do I do?

HELP ME

Marina
Rank
Userlevel 7
Badge +5

Hi @SYD @co-here @GrahamBaird @E Straub @Nataliewong406 @Aiden Song Ko @David We,

Thanks for your patience! 

The bug fix is out and our other customers have been reporting that the payment procedure is working successfully again. Would you please retry and upgrade? Everything should be fine now.

G

Mine worked, I just purchased the Consultant plan!

Ah really? I’ll need to give it another bash today and see if it works. 

Thanks Aiden :)  

G

@GrahamBaird - This is currently a known issue and someone at Miro will be updating us via this post

 

Thanks for the reply @Robert Johnson. Much appreciated. I didn’t realise it was an issue. Hopefully a fix is incoming soon :) 

A

Mine worked, I just purchased the Consultant plan!

G

@GrahamBaird - This is currently a known issue and someone at Miro will be updating us via this post

 

D

Same here while trying to upgrade to Consultant (or team).

Robert Johnson
Userlevel 7
Badge +12

@Aiden Song Ko - This is currently a known issue and someone at Miro will be updating us via this post 

Visual Thinker | Volunteer Community Moderator
A

Hello, I’m trying to upgrade to Consultant $15 monthly plan, and it keeps saying “customer create failed.” please let me know thank you !

N

 

 

Same here

E

I’m having the same issue. I’ve tried two different payment cards and I’ve tried in both Chrome and Edge

Robert Johnson
Userlevel 7
Badge +12

@GrahamBaird - This is currently a known issue and someone at Miro will be updating us via this post

Visual Thinker | Volunteer Community Moderator
G

Hi folks.

I’ve been trying to upgrade my free plan to a ‘Consultant plan’ tonight. 

However, after entering my payment details, I am seeing a message “Customer create failed”. Does anyone know why this is happening? 

It’s not a banking issue as I’ve already checked. It’s happening in both the app and the website app.

Any help or information would be appreciated.

Thanks,

Graham

Marina
Rank
Userlevel 7
Badge +5

Hi @SYD @co-here,

Sorry about this! I’ve escalated the issue to the Support team, and I’ll get back to you here as soon as there are updates from them. 

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