Ask the Community

Notes have been disappearing in Note slide-out section of the Miro Board. It’s quite alarming because I’m able to get a lot of information input but when I come back, the notes have disappeared.Are there any settings I can change to make sure I’m not continuing to lose my notes?Thanks,Jonathan

I have prepared a board with many templates for a DT books. The templates include a QR with a link to the template in the board, so the template captures included in the book can be scanned by the readers and get directly the template in the board.The problem is that the links to the frames in the board have changed. For example this one: https://miro.com/app/board/uXjVPmJhGJk=/?moveToWidget=3458764569868142331&cot=14 has been changed to this one: https://miro.com/app/board/uXjVPmJhGJk=/?moveToWidget=3458764584257549875&cot=14As you can see, the numbers of the parameter "moveToWidget" in the link are different from the 8th position: 34587645This is a main issue for me, as the board include many templates and te book has already been reviewed by the publisher. We could update all the QRs and images, but it would be a huge effort. Nevertheless my main concern is to know why happened this and if it could be repeated in the future. 

We have a team board with a lot of comments and they just disappeared all of a sudden. Apparently the functionality is ok because I can create new comments and the comments view is enabled, but we can't see the old ones. I opened the board on the computer (Chrome) and on the mobile app, in both the comments don’t appear. Other people are not seeing it either. I also checked the board's activity history and there is nothing about the comments. Has anyone else experienced this? What could it be?We use the free account, are there any new limitations regarding comments?Thanks.

If I’m already using an .edu email (free acct), how do you convert this to an EDU account?Thank you.

Have been using the Roadmap template, the table contains a detailed 6 month plan of activities. Opened the board today and the Roadmap table (shows as gantt chart) and the detailed action points table, are both now showing as wireframes with a message of “we’re working to make tables available on every plan”I have a free account, I am desperate to recover my planning. 

Hi all, I have a question regarding icons. I was using a template (Company vision presentation) and noticed that it uses icons. The color of these icons can be changed and that we can modify the background shape. It took me a while to figure out that the icons were actually from the Wireframe menu. (BTW, It would be super nice to be able to learn new features from the template).Here we are able to change background shape But when I add an icon myself, I can’t set a background shape.Icon I’ve added myself, no background shape setting So here are the questions:How can I add a shape ? Suppose I have a template with background shape, how can I remove them ? Or more broadly, why is it sometimes possible to add a backgroudn shape and sometimes not ? That strange.Have a great day !

Not sure if this is expected behavior or if I’m doing something incorrectly.  When using a shape on a miro board (specifically in a process map), I find that the font size within the shape will sometimes auto-increase if I create a shape and add text, but then edit the text later (the text editing step is when the font size changes).  For example, I have been using font size 13, however when I edit the shape, the font size auto-increases to 21, so much of my text ‘disappears’ off the shape until I select all and reduce the font back to 13.  I’m not sure why this is happening - has anyone experienced this?  Is there perhaps a default setting I’m not aware of? Thanks

Hello. Can anyone help me with video calls?  When I start using this function , the users invited to the board cannot use it. It seems to be blocked for them. What should I do ? Can anyone give a help?

I’ve found that over the last few weeks my Miro board i’ve been working has become increasingly slow - to the point the browser becomes unresponsive and not usable. I’ve deleted stuff from the board to reduce performance issues but ideally I need to keep all this information on the board. Any workarounds on this?

I am working with story boards and have some detail in sub-tasks under a Jira story.  I am able to find and insert a Jira story into my Miro story board fine, but I would like to see the sub-tasks too.  When I edit the Jira story within Miro, I can’t even see the sub-tasks.    Is there something I can do to be able to work with story sub-tasks?    

There are a few topics I upvoted and I see that it automatically “subscribes” me to the topic. But I can’t find it anywhere. Where is the list of topics I’m following? 

I want to make a template and duplicate into the other boards to use for differents groups, after that I wanto to update my original template and doing that automactly update all the boards groups.Theres a way to do That?

When writing, my board becomes very laggy and jittery. It happens on my ipad. I have tried it on blank boards or “busy” boards. The problem happens on all boards seemingly for no reason. Then it will stop for a few days, but it always eventually starts happening again. It occurs on the app and on browser. It does not happen on the same boards when I access them on a desktop. i have had much “busier” boards with more writing in the past where this did not happen. Even when boards would crash due to having too much on them, they never did this laggy/jittery stuff. 

Hello Community, My Timeline Board is gone due to Miro Timeline  update (I did not delete anything), how can I get it back?The errors says:Any help will be very appreciated.I am on a free account so cannot contact support unfortunately.

Good evening!Could you please explain why when I attach a URL it looks like a link ? Although a week ago it looked completely different from the same website And how can this be solved?

What am I missing with expanding the timeline in the Roadmap Planning template?  When I click and drag the right side of the chart it enlarges/stretches the current view of the chart instead of showing additional future dates.  How do I expand the chart to see beyond 3 months? 

Hello! My name is Hakim, and I am an IT support specialist at Hamkorbank. We changed our monthly plan to an annual plan when switching the payment method from card to invoice. As a result, the payment type also changed from monthly to annual. Could you please help us revert this so that we can pay for the plan monthly using the invoice method?

 I created a workflow in Miro, but when I logged into my account recently, a message appeared asking me to create a Team. After creating the Team, I noticed that my previous workflow had disappeared. However, I still have the link to the workflow:https://miro.com/welcomeonboard/QU9TK2VGdGtuVUVueE1iYlFKSi8zYUNDZk5EM2FadHpUUmd4MzNUYmZwaXdZejd6NU9aV0VJbHFWQ3FiMnprWm5KS2VCdFhraktoc3ZWekQvd0J1c3A3Mmo4RFN1UTAzNk1xVnNGRUpnbENMVGwxdnpCTURvdG1wTUR4SDZhTzIhZQ==?share_link_id=377592845895I would like to know if it’s possible to recover the workflow or identify the email address it is associated with, as I use several different emails. Could you help me? 

Hi, I start with Miro. In a whiteboard, I would like to know how to reduce Document to have Only the Title which appears I tried to reduce with my mouse … all Document move, and not only the area… Thanks for your answerRomain 

everytime i open the miro website i end up in the same starting page having to answer the same questions all over again and i love the platform but im getting so tiredddd please help (this is the page i always end up on everytime and yes i have an account and ive aswerred this like ten times)  

Hello all! It's been a week that I've been trying to embed some links -youtube videos, tiktok, media articles -  but instead of showing the thumbnail in the board, miro just simply paste the url. I've tried in several boards and ask for some friends to do the same and it seems to be a general problem. Is anyone facing this problem also? Do you have a cue on how to fix it? Tks!

Hello, I canceled our annual subscription, but we have an unpaid invoice that prevents us from switching to a monthly plan. Could you help us resolve this issue and enable us to switch to monthly billing? 

There's a board that we used while working on the project, and it's open to Public.Now that the project is closed, I want to delete the board because it contains information that should not be exposed to the outside world.The owner of the board has left the company and has not been able to transfer the rights, so the board cannot be deleted.Is there a way to delete the board?

Hello Everyone.I have just started using Miro.Basically what I exactly need is the template to what they demo on their page (https://miro.com/teams/product/). It is an animated demo and the title of their file is Monaco GP Roadmapping. It has two tables, list of tasks and the timeline, it handles assignees and everything.I searched a lot and could not find a ready template that works that way. What is worse is I have no idea how to customize a template to work that way either. The basic Roadmap template by Miro also only handles dates, no assignees or priorities.Any help is appreciated.