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Cobrança

  • June 17, 2025
  • 1 reply
  • 26 views

não entendi pq recebi uma cobrança de 403 reais e tenho outra parcela de 403 para 26 de junho. Ao assinar, o plano custava 70 reais por mes. Aguardo antes de fazer o cancelamento. Obrigada

Best answer by Eca

Hi ​@Fabíola Lobato , thanks for reaching out!

It sounds like there may have been a change in your subscription or billing cycle that caused this unexpected charge. Sometimes charges reflect annual billing or multiple seats being added to the plan.

 

To get a clear explanation and resolve this, I’ll convert your post into a support ticket so the Billing Team can look into the details and assist you directly.

 

Appreciate your patience while they get back to you!

1 reply

Eca
Mironeer
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  • Mironeer
  • 3508 replies
  • Answer
  • June 18, 2025

Hi ​@Fabíola Lobato , thanks for reaching out!

It sounds like there may have been a change in your subscription or billing cycle that caused this unexpected charge. Sometimes charges reflect annual billing or multiple seats being added to the plan.

 

To get a clear explanation and resolve this, I’ll convert your post into a support ticket so the Billing Team can look into the details and assist you directly.

 

Appreciate your patience while they get back to you!