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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,945 Topics
  • 26,610 Replies
7945 Topics
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ChamaraNew Here
asked in Ask The Community
Trail license

I’m new to MIRO and I got a trail license from the company. However, I’m not sure whether I will get a password for the login. Could you please on this topic. 

101
Eca
Mironeer
4 months ago
M
MichelleCSBABeginner
asked in Ask The Community
Using AI to extract pain points and gain points in sticky notes from interview transcripts

Hello all,I’ve been trialling Ai assist to capture sticky notes from interview transcripts.  I have uploaded 3 seperate transcripts and run the assist individually for all three.   It has almost duplicated the same pain and gain points from each of three transcripts - despite the experiences being quite different for each customer interview.  Has anyone else found this?  Do i need to use seperate boards for each transcript for it to work better? 

334
Eca
Mironeer
4 months ago
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sally ziwanaBeginner
asked in Ask The Community
I delete it a member and accidentally delete it his content , I need to restore content

Hello everyone, I accidentally delete all the content for 1 member I delete it the member but I click on delete his content I want the content back , what should I do ? please help me 

7611
Eca
Mironeer
4 months ago
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Lena Esther KrueerkeNew Here
asked in Ask The Community
How to align pictures with Kanban board?

Dear community,I would be very grateful for support/ideas concerning the following topic: I have created a Kanbard Board with the kanban template from Miro. The board has one row for each team member and I have added pictures of each team member at the beginning of the row so that it is quickly visible which row belongs to which person. Now, the problem occurs that if I add a new item in the board by clicking on the plus (see picture below: yellow box), the rows below move downward but the picture does not move with it (see below: the picture does not align with the row below anymore). Do you know if there es any posisbility to align the picture with the row/items so that if I add/delete items and the rows move, the pictures move with them? Thank you!! 

172
L
4 months ago
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ChemistryNew Here
posted in Ask The Community
debt

Hello, tell me, I have a debt in the amount of 92.72 dollars,l can you tell me how it turned out and what to do to close it? as it turned out, my subscription was purchased for 1 person monthly, but more people visited it, is it possible because of this?  

261
ElvaMiro
Mironeer
4 months ago
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ChemistryNew Here
posted in Ask The Community
debt in miro

Hello, tell me, I have a debt in the amount of 92.72 dollars in account kristik.jivanyan@gmail.com ,l can you tell me how it turned out and what to do to close it? as it turned out, my subscription was purchased for 1 person monthly, but more people visited it, is it possible because of this? and how can I fix this and continue my subscription?

141
ElvaMiro
Mironeer
4 months ago
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RosarioNew Here
asked in Ask The Community
How can I import a template I purchased (Fabula) into Miro?

I am interested in using Miro with the Fabula storytelling template but cannot figure out how to import it.  I currently have a free account.  Do I need to upgrade my account?  If so, what do I need to upgrade it to?I was not able to find any information about importing external templates

6023
S
4 months ago
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Niels WillemsBeginner
posted in Ask The Community
[RESOLVED] Some font typefaces not exporting to PDF (high quality, vector)

Hi there!I have never had this problem before, but today the fonts are not exporting from Miro to PDF. Does anyone know how to fix this? I already installed the used fonts, but it's still not working.Thanks, Niels.

72416
J
4 months ago
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BantoBeginner
asked in Ask The Community
Board Stuck But Not Locked

Hello, I have issues with one of my teams board. I am the only user in my team and the owner of my boards. The problem is that one of my own boards that i used to be able to edit a few months ago, I can no longer edit. If i try move anything it snaps back, if i try adding anything like a text it just cancels the action.Board is not locked according to any information provided by MiroBoard is owned by meIm the only member of my teamMy other board works fine. I tried to find support outside of the community posts but not sure if its possible to get support from the Miro Team without a Subscription? I would love to get the possibility to edit and add to my board again, it act as if its a bug since its neither restricted access or locked in any way. Kind RegardsBanto

778
Robert Johnson
4 months ago
Bengt Wass
Bengt WassNew Here
asked in Ask The Community
Template for team members allocation

Hi,Is Miro a good tool to follow team members allocation and priorities between different projects?If it is, does anyone have a good template I could use? /Bengt

491
ElvaMiro
Mironeer
4 months ago
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Irina MagalashviliNew Here
posted in Ask The Community
Miro board don't load

One of my boards won’t load. I restarted the page, my computer, deleted the cash and Google history- didn’t help.

384
ElvaMiro
Mironeer
4 months ago
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dexet_41Beginner
asked in Ask The Community
Problems with student price plan

I am a high school student and I want to get free access to Miro functions during my studies. As far as I know, there is an opportunity to register through the form. But I do not have an academic email, only a regular dex......@gmail.com. Who can I contact and how can I get a work plan from Miro?

333
ElvaMiro
Mironeer
4 months ago
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CakelovesmathNew Here
asked in Ask The Community
Jamboard to Miro

Hello! I am a brand new Miro user and I am trying to get my lessons from Jamboard into Miro. I have followed all the instructions and I am able to give permissions and get the window that says it’s converting my file, but then I get a red “x” and no imported file. I have tried two different gmail accounts, the desktop and the web based app, on a mac and windows, all to the same end. I don’t know if it is relevant, but when I get to the screen that allows me to choose which Jamboard I want to import, the titles of the Jamboards show up but no image of the first page of the Jam is there. All my Jamboards are multiple slides. Can anyone suggest a setting or other that might help me successfully import from Jamboard to Miro? I have a Business license for Miro. Thank you!!

912
C
4 months ago
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Therese HooperNew Here
asked in Ask The Community
Where's Stickies capture?

Where has the stickies capture tool gone? 

1934
Robert Johnson
4 months ago
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nick_111Beginner
asked in Ask The Community
Intelligent canvas - Roadmap - Change view periods

Hi MiroI like the new intelligent roadmap canvas feature, however, I wonder if anyone can let me know if there’s any way to zoom out the view to “Monthly”? At the moment all I can seem to configure is by “Days” or “Weeks”, which is a bit too granular for anything 1yr+ (IMO).Thanks,N 

1203
ElvaMiro
Mironeer
4 months ago
P
Pippa SlatteryNew Here
asked in Ask The Community
Text boxes

hello. i am wondering if any one could tell me how sometimes when i make a text box it has a border line around it and sometimes it doesn't.  i can't see what i am doing differently.  Can anyone help?  Also - sometimes the text boxes are greyed and sometimes not.  i just can’t see where to edit the design of the box.  

409411
D
4 months ago
A
Alyssa MoonNew Here
asked in Ask The Community
HECVAT Lite?

Hello! Has anyone had the HECVAT Lite completed by the Miro team? We are putting Miro through a tech/security review at our university to be approved for further use and our IT department is requesting a completed HECVAT Lite. If you have a completed HECVAT or HECVAT Lite, please share! Then we can also add it to the REN-ISAC knowledge base to make the adoption of the use of Miro easier for others. I have put in a request to Miro to have it completed, but figured I would ask in the meantime. Thank you.

1043
Eca
Mironeer
4 months ago
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Sophie KramerNew Here
asked in Ask The Community
Unintentional automatically locked

Elements on my Miro board are being automatically locked and it drives me crazy.I created a collaboration space and lock everything on the board accept for text boxes I've asked people to fill in. I check and double check: the frame is locked, some elements are locked, text boxes are not. And then, when I come back to the board after a while (a day or so), all element are locked, including the text boxes I'm absolutely sure I didn't lock. I'm afraid people can't fill in the text boxes when they're locked so I keep returning to the board to unlock the text boxes. I've repeated this 5 times now and it drives me crazy.How is this possible, and what can I do about it? 

51214
Eca
Mironeer
4 months ago
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LakoxBeginner
asked in Ask The Community
Downloading board without logging

Hello,How can a non-logged-in user with whom I shared a link to my board can download it to disk without logging in?

1866
Kenneth Ritley
4 months ago
A
Albert NgNew Here
posted in Ask The Community
How to resize box without moving lines

After the lines are connected to a box (i.e., an activation box), if I resize that box, all the lines will move with it. This isn’t an intended consequence because now all the lines move and overlap each other. Is there a way to resize the box or element, so the lines don’t move? I tried to select multiple lines and move them away (or disconnect) from the box, but it doesn’t work. Thanks!

1902
Eca
Mironeer
4 months ago
K
Kleber BuenoNew Here
asked in Ask The Community
Miro dashboard stopped loading. Got stuck at loading page.

Hello ladsI have been experiencing for last days my boards not loading. I can see all my boards, but whenever I click to load any of them, the page got stuck and does not load it. It worked fie last week for couple of times.Now I am using Edge browser and also, tried with incognito without any success.I am using web browser version and, when I checked console under developer options I got the following error message:Any help is much appreciated. ThanksKleber

541
Eca
Mironeer
4 months ago
A
Adam O'DonnellNew Here
asked in Ask The Community
Mind Map - auto capitalisation of second sub-topic not working

Is it just me…?I add a topic to a mind map (iPad) and then add a sub topic using the Plus symbol. So far, so good - the first letter of the text is auto-capitalized.  I then hit return to create a peer sub-topic…Lo and behold, no auto-capitalization.  I can capitalize the first letter using the shift key but it’s just a little bit inconvenient.Is there some hidden setting or feature that I don’t know about?

1001
Eca
Mironeer
4 months ago
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Eugene Abdul AzimNew Here
asked in Ask The Community
Miro in iPad

If I upgrade my Miro account on desktop, do I get more than the 3 Miro Boards on Miro for iPad? 

982
E
4 months ago
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Ancient_LukeContributor
asked in Ask The Community
Objects are automatically grouping when placed together and cannot be ungrouped

This problem just started recently, but when i have two separate objects and want to move them so that they overlap, they will automatically group together. I then can’t adjust anything about either object individually. Have I switched some setting that causes this?

84726
Robert Johnson
4 months ago
A
Albert_knNew Here
asked in Ask The Community
Paid russian accounts view-only access during september

Hi!Currently I have a few paid-plan accounts in Miro and I am using them from Russia.I have a question about the “30 days view-only access” after the September 12.Will I still be able to copy objects from my board to paste them in another boards/teams? Or the “view-only” mode will restrict me from doing anything with them, besides viewing (and exporting via download)?Thanks for the answers.

661
Eca
Mironeer
4 months ago
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