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Another team member and I noticed that the 15 free day passes per cycle option has disappeared from our Billing page in Miro. Has anyone else’s day pass count disappeared?? We’ve never used a Day Pass and yet they are all gone. Is this a change Miro made where they no longer offer free day passes for Consulting plans? Please advise! Thank you

I am the board owner. I have a free account. I need to transfer ownership of this board to someone else, so they can keep the board and I will eventually leave it entirely. I read the instructions to change owner, but I don’t see the ‘is owner’ option in the menu. I did invite the other members individually to the board. Am I missing something? 

hi, i am an admin for a university operating an education plan account. i invited a number of students, and now when i need to invite additional students, i find no way of doing it.if i click on the dashboard link where it says “invite new users”, it takes me to the active users page, and there is no link anywhere there to be able to add new users.yes, i am the Team Admin who set up this team, and have 42 students on board already whom i invited. please help.

I am setting up the Team having gained an Education Plan for my teachers.I was able to start doing this, and added around 10 members.Now I want to add/invite more members, there Button “Add Team Members” is no longer visible on the Team page. I can only search Active Users.Your help is appreciated…Thanks,Josh

I already sent a request on this issue, but other people might be experiencing the same thing, so I’m sharing it here as well.I have a board with a lot of wireframes, many of which use grouped shapes to draw calendars, dropdowns, etc.Well, it had been about a month or so since I opened that board, and I had a very unpleasant surprise: all shapes that were placed on top or inside grid elements got “reset”: two dots black border, empty filling, black and center-aligned text.So if you have a board that uses the grid element, or has things on top of grid elements, your stuff might be messed up too.

Hello, is there a way to change the visibility and accessibility of the board for the team? I have a team of several members but not all boards should be visible for all team members.Can you tell me how to proceed here? Thanks! Best,Wenzel

JIRA と連携を行いたいですが、アプリケーションリンクの構成が方法がわかりません。Miro から提示されている情報と、JIRA のアプリケーションリンクの情報が異なっているため 

How can I allow team members to edit only a certain area in the miro? Is there such a feature?

Hi there,We have 2 budgets that we work with and we want to have one Consultant Plan with 2 Teams on it, each billed from different accounts and we want it to have separate invoicing. Is that possible?

Hi all! Whenever I type in the boxes of my mind map, the other boxes shift as the text length increases. I tried locking the boxes in place but that hasn’t helped. There’s way too much space on the board for it to not be used well. Any help is appreciated!

I’m super excited about the new XD integration, since it helps update all my team mates. Unfortunately the synchronisation doesn’t work properly. I need to mark every single XD artboard to update them update only worked with the first single-updated artboard. Since then nothing happens, when I click on the XD button why is there the reload button? It confused me, because I thought, I need to click on this in order to update my artboard.Please fix! :-) 

Unable to shift to education account after making a free acount.

How can I prevent zooming in and out by scrolling the mouse on my PC?

Is there an issue with creating grids in touchscreen mode? In this mode I can select the number of rows and columns for the grid and the cursor turns into the grid symbol ready to drop the grid, but clicking or tapping on the canvas doesn’t do anything. The only way I’ve found to add a grid is to switch to mouse mode, set the number of rows and columns and then clicking will drop the grid on to the canvas.Am I doing something wrong or is there a bug here?

Hey there! Can you, please, help me with one problem. One of my student can’t write anything in the board, but others can do it. How can I solve this problem?

Hi. The company I work for set up a workshop in Miro yesterday with over 25 attendees from different organizations. Many sticky notes were added to the board by the attendees but when I’ve gone to view the comments later on in the day, it seems they have all disappeared.Has anybody had any similar issues with content being deleted randomly? Is there any way to restore the lost sticky notes? Otherwise we’ll have just wasted 3 hours of valuable project time/work.Kind regards,Sam

When I move a line, I have to adjust multiple points. I want to make quick, visual adjustments. Is there a better way to do this?

Hi - I’ve a shape on my board which reads “Start” and immediately underneath it (but in the same shape) I want to add some context like “Customer wishes to top up their account” in small text (like 6pt vs the 12pt I’ve used for the word “Start”). I expected to be able to select the text I wanted to apply this specific treatment to, apply the changes and for it to just change that selected text - but it seems to apply to the whole shape.Needs to be part of the shape really as I want that text to stay with the shape as it moves. Granted I could create new text and GROUP it, but that’s too complex / long-winded.Misunderstanding of how to use it on my part or a feature not yet developed?

Hello,How can I integrate Miro and Moodle? I use Moodle as LMS to support my classes. I want to use Miro white boards for working with my students together as the entire class or in small groups. I saw a webinar on Miro where the presenter said that this integration is possible but I was not able to find instructions. Please help. Thanks.

I'm trying to buy a team plan.The purchase process is not completed when I click the Purchase with Credits button.I don't get any errors, so I can't investigate, and I need to know why. 

Good Day, I have a similar question. On a monthly basis i run a Lean Coffee session with new members.  If I want to use the kanban board, and allow them to vote on the backlog items to determine what we will discuss, can I give them a link for them to get in and create backlog items? Which level do I need to purchase? Is voting included or is that an additional charge item? The range of guest can vary from 10 to 40 people. The most likely amount is 20. Reguards, Reynaldo

Hello!I use SnagIt to get a screenshot and then I simply use Copy & Paste to get the screenshot in Miro. Idealy I don’t want to show the whole screenshot on my miro board, because it takes to much space. I would love to have a thumbnail of the graphic, but still have to possibility later to enlarge / see the whole graphic / screenshot. Is there a way to achieve that?ThanksGeorg

I am new to Miro and created my first process map.  How do I uncouple the shapes and arrows so I can add or insert other shapes as I learn new things about the process.

How many boards are our allowed with educational licence? .. suggests only three but I had thought that was for the ordinary free account ?? Tks T

Hello! When I click into a topic to edit the text I can’t click between two letters and insert additional characters. The cursor is instead selecting letters and deleting them as I type. Tried a hard refresh to no avail. Help please!