Skip to main content

Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,390 Topics
  • 28,248 Replies
8370 Topics
J
Jake Calabrese
asked in Ask the Community
Possible to working with multiple teams - teams and consultant licenses?

Looking for the ability to work on more than one team, without having to buy more than one license (or at least not more than 1 team and 1 consultant license), or to have a multi-team license or something. I have a team license with a small group that I frequently work with. However, I work with a number of other people on someone regular basis as well. I don’t want to have 5 Miro Team accounts and these people are all working independently of each other, so trying to manage the payments as a group does not make sense. And each other person has a team account or consultant account already.  Thought we could use the consultant version of Miro, and figured I might have to buy that in addition to the teams one, but it appears that will not work either, since it looks like I would have to pay for the consultant version, then have to add each other person on as a team member and pay for them. I don’t see a way to add a person who HAS an existing consultant license onto a team (under my team

18543
Kiron Bondale
L
Lilian ClaussNew Here
asked in Ask the Community
Make participants follow me

Hi! I plan a workshop with about 15 participants and a lot of different excercises. Now I fear that the participants will “get lost” if they want to go back to have a look at the Input I will display on my board and/or the results of the last excercise. How can I gather all participants at a specific place on my Board? thx in advance.  

71538
Thinkqualitative
B
BullwinkleNew Here
posted in Ask the Community
The most nervous and annoying notification I've ever seen

Hello there. I’m a new here, and I was offered to check out your video tutorials “Hey! Let's explore Miro with 2-min video”. It can not be closed or hidden. Absolutely annoying staff. https://drive.google.com/file/d/1yzuJVEOWtWMGuqsFyaNgLny9lBqjF2SL/view Has your product manager already reported about extremely growing video views?

3262
Marina
Mironeer
Andrea de Wattignar
Andrea de WattignarBeginner
posted in Ask the Community
[RESOLVED] No way to play the embedded video directly within the board

Hi @Vlada, I copied the link of a Getting Started with Miro video from youtube and it pasted as an image. The only way to view the video was to click on the image, then on the toolbar that popped up, click on the ‘source’ icon to open a web browser to youtube. Is this correct? I was hoping to watch the video from within the Miro board.  

7828
J
D
Diana TominaBeginner
posted in Ask the Community
Without payment your account will be locked

My student has subscribed on customing my account . After a few days I’ve changed on free account , but … Every day I’m getting this “Please pay your due invoice. Without paiment your account will be loced “ Now I’ve got free subscription . What can I do so that they don’t block me ?   

3021
mlanders
V
VishakaNew Here
posted in Ask the Community
[RESOLVED] Images break when exporting to PDF

Hi, I’ve been trying to export my artboard as a PDF and all the images I had in the artboard are showing up as broken links. See the image attached for reference. On Miro (web version) the images are fine, but this happens only when I’m exporting to PDF, its fine when I export to jpg but the resolution is not what I want. I am using a pro account so this shouldn’t be happening. PLEASE HELP!      

362221
mlanders
T
TERESA P.Beginner
asked in Ask the Community
How to access Chat feature (not comments) on mobile app?

A few clients have complained to me that they cannot access our Chat conversations from the mobile app. I have tried to access but do not see that functionality. Anyone know about this? If not a feature of the mobile app, will it soon be?

10504
T
V
vadim333Beginner
posted in Ask the Community
Calendar and dates

is it possible somehow integrate a calendar or dates from calendar to the board? i`d like to create a list of daily issues thax

633810
V
C
Chris RouseBeginner
asked in Ask the Community
Is it possible to use Miro to record an online course from which I would gain revenue?

Is it possible to use miro to record (using screen recording) an online course from which I would gain revenue?

12116
C
J
John WhiteBeginner
asked in Ask the Community
Consulting - Client access without Miro Registration

Hi all, I’m considering a reasonably large scale deployment of Miro and can’t quite work out what the client experience will be. I like that they can be partitioned into teams - great - but what I really want is to be able to invite them to a workshop so that they can edit a board without them having to create a Miro account. Privacy is important, so I need to be able to manage their access.  Practically, there’s no way this would work if I had to ask all my clients to sign up to a third party software and create a new account. If I could send them a link and a password so they can click, type and straight in that would be perfect. Is this possible? Thanks in advance!

11267
Isman Tanuri
A
A HumanBeginner
asked in Ask the Community
Is it possible to merge two separate accounts into the one login profile

in my newbie state i opened an account for an org and that org pays for the account. Now i have another org who also would like to use miro (good advocate here). So I opened another completely different account and it is being paid from a operate account. i would be administering the payment of both.   i the noticed one of the team members who is also on both teams has the option to flick between the account with their same login. i on the other hand have two different emails, two separate accounts.   Is it possible for me to merge my two separate accounts into the one login profile?   Peace   Robin

44484
Kiron Bondale
Manuel Grassler
Manuel GrasslerBeginner
asked in Ask the Community
Follow Along in Presentation Mode

Hey,    I will host my first remote workshop with Miro tomorrow and was wondering if there is a kind of follow-along mode?    what I mean is: I use presentation mode to show some stuff before we beginn to work with the board.  Is there any way to do this without using screen share?    Additionally is there a collect users function? So if I want people to focus on a special area at the board can I push everyone there to see it or do I need to rely ob facilitating them  move there? 

36995
Manuel Grassler
Z
zach.liebermanNew Here
asked in Ask the Community
How can you share scale and translation changes to your drawing to others?

  hi all,    I’m a teacher exploring using Miro for replacing whiteboard as we move to online education.  I also do some collective drawing exercises so I’m excited to try Miro as a tool in online workshops, etc.  One issue I see is that if I am sharing a board with someone, they can see my drawing update in realtime but if I translate / zoom those transformations are not shared.  For example, I could fill the space with notes and then translate over and draw something else, but their screen is not updated when I change and drawings can quickly become out of the field of view for my students or others I am sharing with.  Is there a way to pass translation and zoom on to other people?    I’d like to make sure they see what I see.  I am a big fan of the infinite canvas model (where you can draw, and pan / zoom, etc) but it feels like unless there’s a way for them to know that the drawing is offscren, it’s un-useful and potentially kind of harmful as I could be drawing in a place they can

7133
Marina
Mironeer
J
Jacob ParkNew Here
asked in Ask the Community
How do I create a numbered line?

I’m sure this is super easy, but I can’t figure it out. I want to create a line numbered 1 to 10 for people to use to prioritize sticky notes. The timeline template is along the lines of what I want, but I can’t figure out how to create my own line like this with 10 evenly spaced dots along the line, each labeled (1, 2, 3, etc.) below the line (like Q1, Q2, etc below). Thanks for any help! Jacob    

22093
J
P
Paul DeemerNew Here
posted in Ask the Community
More frames/content = slower performance?

Hey, I’ve got about 25 frames of fairly elaborate graphics+text content (series of exercises for a class), would it be better to split it up across 2-3 separate Miro boards for speed/responsiveness, or will that not affect it? Thanks, Paul

5262
Kiron Bondale
F
Florence Van RoyBeginner
asked in Ask the Community
Unable to add cards on phone app

Hy, I can’t find how to add cards, on the phone app ? There is no choice, like on the computer app… I am talking about cards which enable to create actions with date and owner. Thank you in advance. Florence

4222
F
A
Adie ShariffBeginner
asked in Ask the Community
Can I create animations for presentation?

Hi - can I create animations in Miro like can be done in powerpoint?  

24323
A
C
Campus AxiomaNew Here
asked in Ask the Community
How can I change my free account with 5 members to a customer account from 1 member without losing the boards that I already create in my free account?

I want to upgrade my plan to a customer plan from 1 member. Originally I already created more than 5 blackboards and two were blocked. I understand that by updating my customer account I will lose the boards that I have already created? Is there a way to avoid it or am I not understanding the specifications correctly.

3541
Kiron Bondale
S
Simon ZacharzewskiNew Here
asked in Ask the Community
Sticky notes, justifying to the top left of a frame when moved

Hi Guys, Would anyone be able to let me know what I am missing? I have created a frame in preparation for a collaborative workshop, but am encountering a  spot of an issue, whereby when a sticky note is place on the frame and is then moved - the sticky note is relocated and justified to the top left of the frame. Any one else encountered this and over come it? Thanks  

7531
S
K
Kevin BergmeijerBeginner
asked in Ask the Community
How to enter a box without using the mouse

I would like to use Miro without having to click each time on my mouse to enter a box to type.  Is there a shortcut to enter a box when you use the arrows to go to the box?   Thanks, Kevin

4763
K
R
ReginaBeginner
asked in Ask the Community
share documents

Hey - I’m searching a solution for conducting Assessment Centers online. One challenge is to enable participants to VIEW a document, but not to DOWNLOAD it. When I invite a quest (view only) he can indeed download documents… Is it possible to block the download-function? Thanks Regina

4673
Kiron Bondale
M
Mark StuartNew Here
posted in Ask the Community
Consultant plan for a 1-day workshop?

Hi,   I've read all the related posts and it’s still not clear exactly how it works. Scenario:   I run a 1-day workshop where I’m unlikely to work with that group again. There are 20 participants who I’ll split into 4 teams.   If I have consultants sub, do I then have to pay $60 for 20 x day licences to allow them all to contribute to their team boards? I need everyone to be able to write and add sticky notes and complete templates etc.   2nd question: Would those 20 have to sign up/register and can they just access the board without registering? Thanks!

5894
Kiron Bondale
J
Josh NguyenNew Here
asked in Ask the Community
Can't log in to Miro with Chrome

I can log in fine via Safari and the Mac desktop app using my email and password.  But when I use Chrome (my default browser), I keep getting redirected back to the login screen. Does anyone else have this problem or advice?

18071
Kiron Bondale
K
KiolisNew Here
posted in Ask the Community
Synching

Hello, I had an issue in Miro. It worked well till i got message like "wait 30 seconds, i'm synching". Timer ended, nothing happened. I lost all my data i worked on. And I don't understand how to recover it. How should I check that everything is saved? Thank you

5261
Marina
Mironeer
A
AlinaShchBeginner
posted in Ask the Community
Why all of my board are replaced with boards from the other account?

I have two accounts - one with old projects and another is work-related. Some time ago I watched my old boards trough my work account, and  yesterday I noticed that all of my boards on work-account are replaced with old boards from old account. I can’t find my boards own boards with important projects, only those that belong to the old account remain.

28966
L
Terms & Conditions