Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,769 Topics
  • 22,862 Replies

6769 Topics

J
jedrekNew Here
asked in Ask The Community

Gray boxes around handwritten text

Hello, I am using Miro as a whiteboard replacement for my online quantum mechanics course at the University of Warsaw. So far everything is very smooth, the only thing that students have complained about is the fact that whenever I write something it appears inside a gray box with my initials. Sometimes this box does contain an entire word, but just a single letter (or even part of it), which makes it quite distracting. I understand that this is supposed to tell the others who is writing what but in my case, I am the only person writing on the board, so there is really no need for that.   Is there a way of switching off this feature so that no gray boxes appear when I write (either on my side or on the student side)?   thanks a lot! jedrek  

2
J
2 years ago
Wendie Hipolito
Wendie HipolitoBeginner
posted in Ask The Community

Combine User Story Maps into one?

We created several user story maps for different parts of the process to ease facilitation. Now we’re reviewing those maps and want to combine all three into one and clean up overlap.  Is there a way to connect the end of one map’s backbone to the start of the next map’s backbone?

3
Kiron Bondale
4 years ago
G
Glenn BuchananNew Here
asked in Ask The Community

Is it possible to take a group of stickies and connect them so they move like a mind map?

I have created a group of stickies from client discussions and as I link them together I realize that it would be helpful to connect them into a mind map. Is it possible to easily perform this task? I’ve connected them but when I move them around the connected cards do not move and flow like a mind map which would be helpful.   Thanks, Glenn

1
Kiron Bondale
4 years ago
N
NoeticNew Here
asked in Ask The Community

Editing Google Drive documents on the Android tablet

Hi there! Whether it is the app or browser on my Android tablet, I am unable to see the pen for editing Google documents at Google Drive. The pen is not where it is supposed to be at. It just isn't there. Any advice would be much appreciated. Thank you. D

1
Marina
Mironeer
3 years ago
M
Mariano LeottaNew Here
posted in Ask The Community

Presentation mode link and video playback

Hi there,  I am a very happy Miro customer since a long time. I work in the entertainment industry as a creative and I have been using the board as my main creative tool and platform, mainly to organize my ideas with thorough mind maps and collaborative brainstorming session with my collaborators.  Recently I have been working on my presentation skillset within Miro with the goal to switch to this platform for all my client presentations (replacing Keynote). In my business line, very often we go through a preliminary remote phase when we have to send out a presentation deck to the client for a preview (before we even get to meet them in person). I thought it would be very useful to use Miro for this purpose cause I could embed video references to play within the presentation and boost the presentation effectiveness.  Unfortunately I found out that it is not that easy cause of the following issues: I couldn’t find a direct link to the board’s presentation mode (just a workaround copying

3
N
3 years ago
M
MarianaBeginner
posted in Ask The Community

[RESOLVED] Screen Sharing and Video Chat are not working

Hello! I am preparing a workshop to be conducted by Miro. One of the essential features for conducting it will be Screen Sharing feature, where participants can follow my screen. I've used it several times and it worked perfectly, but today when I clicked my entire screen was frozen and I had to reload the board. I cannot use the function, nor does the Start button appear on the screen. Is this problem happening to anyone else? Is there any solution? Other people on my team tested and had the same problem. Thank you!

22
Marina
Mironeer
4 years ago
J
Joseph MillerMiro Hero
asked in Ask The Community

Voting - How many votes have been cast?

When I launch a Vote, is there any way to tell how many votes have been cast without closing the vote?  I launched a vote that is covering a couple of days, but I have no idea if folks are voting or not and am trying not to be a pest and keep sending emails.  

1
Vlada
Mironeer
3 years ago
P
Peter LokBeginner
posted in Ask The Community

[RESOLVED] Stuck on the loading screen after I left the team

Hi all, after leaving a board from my former team, I cannot login to my account anymore. And I was under the impression that I had a personal account. I seem to be stuck on the loading-screen (see screenshot).    

45
Marina
Mironeer
3 years ago
F
FrancescaBeginner
asked in Ask The Community

Invoicing for Team with less than 10 members

Hi dear,  since our Miro cost will be charged on a financed project, we would need to clearly track all expenses, providing invoices and proofs of payment. So I was wondering how invoicing would work for a 9 members team (knowing that self-serve invoicing is available just for 10+  team): Will I (as team admin) receive anyway an invoice from Miro or not? If not, how the payment process would happen? The post-payment invoice will be still available also for our (small) team? Thank you!  

1
Vlada
Mironeer
3 years ago
J
JohannaNew Here
asked in Ask The Community

Video chat doesn't work in app

The videochat does not work properly in miro app. Either I can start a videochat, than I can see myself, but not the other person or it works the other way around: He starts the chat, but than it`s only him shown. Means, the app is not managing to send an receive a picture at the same time. Is this problem known? Thank you for help. Johanna

1
Vlada
Mironeer
3 years ago
Z
zach.liebermanNew Here
asked in Ask The Community

How can you share scale and translation changes to your drawing to others?

  hi all,    I’m a teacher exploring using Miro for replacing whiteboard as we move to online education.  I also do some collective drawing exercises so I’m excited to try Miro as a tool in online workshops, etc.  One issue I see is that if I am sharing a board with someone, they can see my drawing update in realtime but if I translate / zoom those transformations are not shared.  For example, I could fill the space with notes and then translate over and draw something else, but their screen is not updated when I change and drawings can quickly become out of the field of view for my students or others I am sharing with.  Is there a way to pass translation and zoom on to other people?    I’d like to make sure they see what I see.  I am a big fan of the infinite canvas model (where you can draw, and pan / zoom, etc) but it feels like unless there’s a way for them to know that the drawing is offscren, it’s un-useful and potentially kind of harmful as I could be drawing in a place they can

3
Marina
Mironeer
3 years ago
Abhimanyu Nohwar
Abhimanyu NohwarNew Here
asked in Ask The Community

Prysm support for Miro?

Hi. I wanted to know if a large Prysm touch interactive screen will support Miro? If so, are there any limitations when working on Miro directly on the touch interactive screen?

1
Marina
Mironeer
3 years ago
E
EllyNew Here
asked in Ask The Community

Screen Sharing - Chrome Tab

Hi, I’m new here. I’m a maths teacher. Due to the covid-19 I have to convert my classes to online. I’m looking for a platform that allow me to have whiteboard that have real time collaboration and screen sharing. Screen Sharing in Miro doesn’t share another Chrome Tab. Does Miro have this function? Cause I’m teaching primary student, So i will need to show them some virtual manipulative in another website. Pls advice. Thank you in advance. Stay safe :)

1
Isman Tanuri
4 years ago
G
Gleb ShulishovNew Here
posted in Ask The Community

Which plan to choose

I have a corporate customer and I want to run my presentation skills online-course for this company on Miro board. There will be 41 participants. And this online course will last for 4 weeks. Each participant will have his/her learning trajectory. The new task will appear on board every other day and participants will do their homework in the corresponding frames before the next task appears. Along with the participants there will be 4 of my assistants. Their job will be to help the participants when needed and give them feedback on their work. May be if it works well I will run more courses like this for groups from 5 to 50 people. What plan should I choose? Is “Consultant” a good option for this case?

1
Isman Tanuri
4 years ago
W
ws1709New Here
asked in Ask The Community

Miro board link shared through the new public access feature and by using the Zoom chat feature did not appear as an actionable link

Miro and Zoom : sharing Miro board through new public access feature  I am running a consultant plan since a couple of weeks.  I had several times the same problem: a Miro board link shared through the new public access feature and by using the Zoom chat feature did not appear as an actionable link at my meeting participants. Sometimes sending through e-mail or through Slack worked. 70% of the time I had failures. I set the “can edit” option in the public access to board link. Is this a known error?  Very annoying when you work with a client. Thanks for any advice, hints, work arounds, etc.  

1
Isman Tanuri
4 years ago
D
Daria KhomyakovaBeginner
posted in Ask The Community

Team member's text is deleted shortly after it is typed

Team member's text is deleted shortly after it is typed. The user starts to type letters in English whether in text box or in the shapes mode and then it is deleted immediately after the courser clicks the other space. BUT the numbers can be typed without being deleted.   Please help to solve it!(((

4
D
4 years ago
Bhaskar Wunnava
Bhaskar WunnavaContributor
asked in Ask The Community

Stacking Custom Cards

I have a requirement and trying to find if this is possible or not. I have custom designed cards. while providing training i want those cards to be available to my clients as a stack, so that during a collaboration session anyone can use them multiple times. Just like the Stack of Sticky notes i want my custom cards to be available as a stack. Is there a possiblity of doing so.

15
mlanders
4 years ago
P
PrachiNew Here
asked in Ask The Community

How to get the App for the Jira server?

Unable to get install option in jira server.

1
Marina
Mironeer
3 years ago
acyment
acymentBeginner
posted in Ask The Community

Can I select-all (or maybe just lock-all)

Hi there! I find myself zooming out (carefully trying not move things around while doing it), selecting all the items in a board and then locking them very often. It’d be nice to have a shortcut for this action. If not I guess I’ll try to develop a web-plugin that does it (it shouldn’t be very hard).   Thanks, Alan

4
Robert Johnson
3 years ago
M
Marcel BritschContributor
posted in Ask The Community

How do I publicly share a board / template so that people can copy (but not edit) it?

Hello, I have created a board with a number of canvases which I want to share with a public wider community so that they can use this board as starting point (template if you like).   I want them to be able to use it as template, i.e. copy it and make it their own, but not modify it. What is the best way of doing this?  What plan do I need to be on for this?   Thanks so much m

16
J
2 years ago
R
Roy MarriottContributor
asked in Ask The Community

Public sharing via link not working

I want to allow people with link to edit a board (together). I’ve just signed up for the consultant plan. I follow the instructions, click on “share” at the top right corner of the board, and only get the option to invite to the team by email. How do I activate the option to share a link?   Thanks!

1
R
4 years ago
I
Ivan KaptyukNew Here
asked in Ask The Community

How can I see preview of Confluence documents?

I don’t understand how fix it..  

3
N
2 years ago
A
Arata MasudaNew Here
posted in Ask The Community

"Syncing... Please wait" message

Hi, I’m making lecture videos using Miro and Zoom’s local recording function. It worked very well, and I love this combination. But from yesterday (28 April), I’ve been experiencing a "Syncing... Please wait \\ Receiving a response from the server. We recommend that you wait ** sec to avoid data loss." panel repeatedly appearing on the Miro app. I tried the web-browser app, another net connection, different time slots (morning, daytime, evening, midnight). What does this message mean? Is this a server-side problem, or some performance issue in my environment? is there any way to avoid it? Miro 0.3.32 on MacOS 10.12.6, iMac late 2012 Core i7, 32GB memory

19
F
1 year ago
J
joey garciaNew Here
posted in Ask The Community

Is there a way to incorporate spreadsheet into miro?

I want to use miro as a very simple “Matlab simulink -type “ application  where I can sketch up simple flow chart and attach some simple math formula to it. Is there a way to do this?

10
Robert Johnson
3 years ago
K
Khurshid AkbarBeginner
asked in Ask The Community

Tags - where can we use them?

In addition to stickies where else we can use tags?

1
Kiron Bondale
4 years ago
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