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8184 Topics
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CatherineM27New Here
asked in Ask The Community
Moving from free account to company business account.

Hi, I am trying to move from a free account to a company paid business account using the same email address. Should I delete the free account and then log in to the company account. MIRO currently saying, 'account already in use' Thanks in advance C27

1771
Robert Johnson
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Kelly DNew Here
asked in Ask The Community
Board guide feature like Mural

Can there be a way to add user guide / steps to the boards like Mural so that visitors to boards can understand more about how to interact with the boards?

831
Robert Johnson
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask The Community
[RESOLVED] Bug - Session Idle Timeout not Logging Me Out Periodically

I noticed on my Mobile Phone App that Miro is not Timing Out and I stay Logged In occasionally (not all the time). I also see on my Desktop Dashboard some Users in a Board longer than the 90 minute timeout setting however they have left work for the day (over night).

2096
Brandon Lee
M
Murat MirataBeginner
posted in Ask The Community
[RESOLVED] Cannot move boards to Projects in Safari browser

Up until few weeks ago, I was able to move boards into different projects. This option is no longer possible. Clicking on the board title opens the window with settings, and there is a link to change the project as well. But the dropdown menu - which used to show all the projects to choose from - no longer lists the projects. Does anyone else have a similar problem? Has anyone figured out how to solve it? in case it is an Operating System and browser issue, I am trying to work with Safari (14.0.3) on a Mac that runs Catalina (10.15.7). Many thanks in advance. Murat.

11114
A
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Gamze TekkeBeginner
posted in Ask The Community
Miro Email Address Confirmation

Hi, I want to be a member of Miro with my @ okan.edu.tr extension e-mail address. However, the confirmation mail is not received. I have read your article on this subject and completed everything I had to do. However, my problem was not resolved. Can you help on the subject.Thanks,

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Joao CostaNew Here
posted in Ask The Community
[RESOLVED] Not possible to share boards for editing: "User email domain not allowed as board guest" error

Why is this happening? I already have a bunch of people with the same (external) domain email on the project.

22610
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Q
Quinn MulhernNew Here
posted in Ask The Community
Group Highlights with Sticky Note or Card Text

Hello, I believe there are a few other posts related to this topic. However, none of those have received comments yet. My team is using the highlighter pen to highlight bits of text in sticky notes. But when they want to move the note, the highlight stays behind on the board position where it was originally inserted. I was hoping there is a way to group the highlight with the note (currently the group function doesn’t work in this case). Or, alternately, I want to find a way to highlight (or bold/italicize) sections of text WITHIN a note or card, so that the highlight is embedded in the object and not floating over it. (Like this or this or this). Thank you for the help!

3341
Robert Johnson
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christofBeginner
posted in Ask The Community
[RESOLVED] "Link to" links disappearing on frames

Hello, I have connected each user story card with a frame in which there is a mock-up image with the link to option. Since last night all the link to on the frames have disappeared, when I set annew one and reload the page the link to has also disappeared again. Does anyone know a solution?

1559
Robert Johnson
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Mike VesseyNew Here
asked in Ask The Community
Minimum team number on the Team Plan?

Hello, I have two users on my account and want to upgrade to a Team account, which should be $20 monthly. When asked how many team members, the minimum number I am able to choose from the dropdown menu is 5 - which is then charging me $50 a month! Help!

27575
Robert Johnson
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Tom ListerBeginner
asked in Ask The Community
Trouble setting up Jira application link

Hi Miro Could you give us some guidance on setting up a Jira application connection to support Jira Cards The Jira Card integration page supplies us with some info i.e. Miro URL, Consumer Key, Consumer Name and Public Key When creating the application connection we are requested for additional URL’s Request Token URL Access Token URL Authorise URL What are the required values? Kind Regards Tom Lister

36909
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Naomi FukutoyamaNew Here
asked in Ask The Community
¿Cómo cambiar idioma?

Hola, ¿Existe una versión en Español? Estoy buscando la forma de cambiar idioma, pero no lo encuentro… gracias!

63894
Alejandro De Blasi
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Balázs BányaiNew Here
asked in Ask The Community
Wrong team upgrade subscription

Hi, I have a little problem with my upgrade plan. Accidentally I upgraded the wrong team and I didn’t find any options to transfer my upgrade to another team. I tought deleting the wrong team will instantly transfer my upgrade to the other team but it didn’t happen. Right now I paid the 2 member team upgrade price for a year, and I can’t use the features. Any help would be appreciated.

2062
Alyona
Mironeer
A
AltuïtionNew Here
posted in Ask The Community
PDF or Image turns pink after export

Hi, After I export the miroboard, the background turns pink. How can I undo this?

2835
Kiron Bondale
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AnamariaNew Here
asked in Ask The Community
How to change the email address in my Miro account?

Hello, Who can help me , I am Team Admin of Miro account and do not know how to change the email address.? I will loose my actual email address by end of month and this impact the PI planning exercise I am doing using MIRO board Thanks!

7473
Marina
Mironeer
J
Jeevaranjan RNew Here
asked in Ask The Community
How to Integrate JIRA Server with MIRO

Hi, How to Integrate JIRA with MIRO I see some of the articles shows it's only available for the Cloud version. And I like to confirm from your end. Is it possible to integrate for the Server version? please help. Jeeva

22361
Marina
Mironeer
A
AP SecretariatNew Here
posted in Ask The Community
Miro Video Chat Got Blocked - STUN Protocol

Hi, We are having difficulty using miro video call function. It cannot be used when using our office network as internet connection. Every time call function is being pressed, the video call and voice call function is not functional (black webcam stream and no voice input and output). Other function can be used as per its intended use. After further checking with our CS team, they found that Miro is using STUN protocol and it’s not allowed in our corporate environment. As per our understanding, Miro is using web protocol. So I’m just wondering is it necessary for us to use this protocol for the video & voice call function? Are there anyway to by pass this.

542
Robert Johnson
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Braun, LenaNew Here
posted in Ask The Community
Does the 1000 participant limit only apply to simultaneous work?

Does this mean that more than 1000 people can access a board, but not all of them can work on it at the same time? Or does the restriction also apply to the maximum number of accesses (at any given time)? Thanks for your help! :)

2181
Robert Johnson
A
Anand GudimanchiBeginner
asked in Ask The Community
Option to record notes, comment with workflow

Hi Experts, Unfortunately, My question on Miro Card issues went unanswered. I am wondering if any one is using Miro to link with workflow where I assign, get comments to approval with notifications or something closer. Thanks & Regards Anand

1832
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Troy HelmNew Here
asked in Ask The Community
How to edit user's account name?

I recently added a new user to our Consulting subscription, and in the list of Active Users for our account I see that instead of her first and last name showing up as associated with her email address, it just says “Guest”. All of our other full-license users have the first and last names showing. Even though I am the Company Administrator for our Miro account, I can’t find a way to edit this so that her name will show up properly. How can I edit it?

33964
Robert Johnson
Brandon Lee
Brandon LeeExperienced Community Member
asked in Ask The Community
Frame Bug: Loss of Functionality

Has anyone observed Frames loss of Function: Can no longer Hide I will create a Ticket if other’s see this too?

871
Robert Johnson
C
CulombNew Here
posted in Ask The Community
Profile deleted

Hello I think I deleted by mistake my profile had now I lost access to all my boards I was owner of and also the other ones. Is there a way to get them back? And also, how do I contact the customer service? I really couldn t find a way to write them. Thank you a lot, this is really messy :(

231
Robert Johnson
Peter J Borsella
Peter J BorsellaBeginner
asked in Ask The Community
SSO loop

Hello, I have the Miro Consultant plan, and one of my customers is caught in a loop regarding SSO. Here’s what I suspect is the set up: the larger corporate customer of mine has a Miro account established with SSO, but not everyone at this large company has been given Miro access. the individual at this corporation I’m working with, Billy, is one of those people who have not been connected to that SSO capability. when Billy tries to create a Miro account using his corporate email address, he gets caught in a loop while trying to proceed with Miro without using SSO. He selects the “sign in without SSO” option, but that takes him right back to the SSO signin screen. I have screen shots Billy took explaining this to me, but don’t see any way to upload a file. Is Billy’s only option to not use his corporate email address to create a Miro account? Any ideas would be appreciated!….Peter

5797
Robert Johnson
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Celine vd WeijdenNew Here
asked in Ask The Community
Wacom tablet

Hi Miro,I can't find if it's possible to draw with a Wacom Tablet in Miro? And if it’s possible how you connect them.Thanks!

35352
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Shubham PathareNew Here
asked in Ask The Community
integrate Google Analytics into Miro

Hello Everyone, Can we Add google analytics into Miro for tracking traffic over Miro board.If yes,Then please give some idea about ,How to integrate Google Analytics into Miro board?

6421
Kiron Bondale
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Nicola DioneBeginner
posted in Ask The Community
Change the mailbox used for "Miro Community"

Change the mailbox used for "Miro Community" Sorry, how can I change the email I use to receive mail from this blog to another email? THANK YOU

191
Marina
Mironeer
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