Unable to invite new users to a free account due to the enterprise account recognising email addresses

  • 19 January 2023
  • 0 replies
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I’ve created a free account and invited users from my project team. 

Another department within the same business has an enterprise account. 

When I’m trying to invite users to the free account, I believe Miro is recognising the business domain within email addresses, and thinks the new user is trying to gain access to the enterprise board (without being invited by a member from the enterprise account). 

An error message is shown in this scenario: 

Sorry but we’re having trouble signing you in. 

Your administrator has configured the application Miro Enterprise (account number) to block users unless they are specifically granted (‘assigned’) access to the application. The signed in user (email address) is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your admin to assign access to this application. 

When I’m inviting the new user to the free account, I’m doing this by either sending an email invitation to the team, and or board. I’ve also tried using the welcome links for new team members. 

All of these options result in the same error message for new users. 

I need help to ensure new users are invited correctly to the free account. 

 

Thanks

 


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