Ask the Community

Our Team admin was going on for vacation, so he tried to me the team admin, but somehow it didn’t work out.Now when we are trying to open the Miro board it is showing the message as " Team account subscription is expired. Please ask the account administrator to re-subscribe” .What need to be done ?Please guide !

Hello,I’m wondering if there is a way to change Keyboard Shortcut for zooming from Option+2 to Command+2. If you know an app or steps please let me know. Thanks

How to change text color? White on yellow doesn't look good. 

Every. Single. Time. I log in to my board I am hit with a little tutorial window at the bottom right. It’s clearly a bug as there is no need to remind me how to use the app. Can you let me know how to fix this? 

I hope you guys use any chatbot for customer service. Other than that, customers have to spend too much time finding this board. It took me 30 mins and it was really time spending.Any chatbot will solve this kind of problem, and it doesn’t cost too much.Here is the thing!I was using free account and I deleted a user and all the board are gone. I just wanted a user from my team. I did it because I was about to subscribe paid version and I have no idea but it just keep showing me to pay for TWO users, not for ONE. And the worst of all is the payment button is NOT activated. (Below is the image captured).Anyone, any idea?  

Bonjour à tous et à toutes, Pour tous les utilisateurs du groupe d’utilisateurs francophones, je suis bien heureuse de vous annoncer que les utilisateurs BETA peuvent maintenant découvrir une version en Français 🎉😍Il y a plusieurs autres petites fonctionnalités qui devraient apparaître et des mises à jours de certaines applications qui sont apparues dans les derniers jours ! Si vous avez envie de partager toute cette excitation et de pouvoir en discuter avec @Adrien Painturier et moi, nous avons la semaine prochaine notre 9e atelier pour les utilisateurs francophones

As a process improvement professional, I create flowcharts (aka value stream maps, workflows, process diagrams, etc.) all the time.  Miro has been a great tool in this regard.  For instance,  it is very useful to be able to use the Swimlane template.  However, once you’ve created the board, with various shapes, objects, arrows, sticky notes, text boxes etc., you cannot LOCK it.This presents a problem because the typical process for process improvement is to capture the current state and then ask people to identify problems within the current state-- as a precursor to then brainstorming ideas to create a future state.I want to be able to create a current state swimlane process map and then lock it (notes and all).  Then I can ask participants to label the current stat

Previously I’ve used Settings, Preferences and Navigation to choose between mouse and trackpad however I discovered today that this has been removed in favour of a right mouse click or 2 fingered tap pop-up menu within the board.I can’t find this communicated anywhere and indeed the Miro Help pages still show a video of the old process.Has communication of this been completely overlooked or have I just missed something?

Hi, we recently acquired Miro's corporate license here at the company and we have the mission of migrating the boards of some free accounts to our corporate account, but the people who were Team Admin of the free accounts left the company, as we have access to the email of them we are trying to reset the password and receive the email in the mailbox, but the email does not arrive. The e-mail account receives external e-mails, but does not receive from Miro's password reset. Has anyone had this problem?

Hi All, HNY…I am just evaluating Miro. I like to keep my mind maps simple either by: Collapsing nodes Hiding all nodes other than node with focus ie F6 in XMind Creating a submap with a backlink How this be achieved in Miro? Thanks in advanced, Ed

We’re having an issue with some of our Miro boards where we have them locked yet participants are accidentally duplicating the content anyway. We have all the content locked down but then participants are placing sticky notes etc over it - somehow the content that is locked is being duplicated. Just wondering what would be causing that and how we can fix it? 

Why doesn't Miro download my whiteboard on my mobile phone, but everything beautiful works on my computer? The board contains a lot of important and useful information, but Miro always reboots on the phone, and everything works fine on the PC. I tried to reinstall Miro and download new versions, nothing helped. Tell me please.

Can I save all of my whiteboard notes in full? I have been writing a large whiteboard and want to fully export it to my computer and other devices. Help me please. Export as PDF or Screenshot does not help, it only selects a small area, and I need the whole document offline, because for some reason Miro does not load this board from my iPad and iPhone, why? I would really appreciate your help!

Hey, everyoneI have the problem with my mobile app. It seems that it loads but in the end it just reloads again and again and never shown me the board. What could it be?  I'll be thrilled to hear about any ideas 

Hi,I’m a game designer and I want to use miro because I’m stating to go freelance. I use it with other studio I work with and it works like a charm but I can’t create my own free team right now.I saw that for me to create my own free team (I have no money to put in miro atm), I would have to quit all teams I’m in. But I don’t want that, I’m working with these studios AND I want my own free team that I might expand later if I can afford it.Why can’t I do that ?I saw a lot of people complaining about that, complaining about the pushy way to make people pay and I don’t have an issue with have something paid, I just don’t understand the false publicity about free account and use of miro. At the moment I can’t, so maybe if you fix this issue I’ll come back. Thanks.

esencially when i click the bookmark or search the website it just does the loading screen however it seems to load immmediately on incognito mode. please any assistance is appreciatedkindlyJai

I am just starting to experiment with the Miro app for Zoom and in the collaborative mode, Miro keeps presenting a message “your session has expired”, then it refreshes and I can keep working again for a few seconds before it pops up again. This is very disruptive. Is anyone else experiencing this issue or does anyone have a resolution?  

The help topic on this states “In the bottom collaboration bar, you will find cards panel.” I can’t find it anywhere. What am I missing? 

I’d like to be able to draw attention to specific zones in a diagram in chat, when I am mentioning an area that I’m working on. It’s particularly difficult on large and complex diagrams with dozens of working zones and multiple collaborators.Being able to @X,Y or @label in the chat and hotlink that back would be awesome.

Как пригласить пользователей в качестве анонимных приглашенных редакторов или пользователей, не входящих в команду?

Hello.Does anyone know if there is a way to lock all diagramming-objects on a Board. I have tested it with frame, transparent rectangle, all selected, but you can always move the objects.BR, Dominik

Hello! New to Miro and enjoying it so far. I am interested in leveraging a visualization to help other departments understand that our team is under-resourced and over-capacity with work. I looked through the templates but couldn’t find anything quite right. Any ideas or templates to share?

Web clipper Entire page capture exampleI am trying to capture an entire page of a website but the bottom page banner appears at the end of each automatic scroll. I found another chrome extension (GoFullPage) that works much better and maybe Miro can look up to using their insights.

I’m either completely missing something but I don’t see any way to delete a column in the gantt chart template?When I click on the three dots I only have the option to copy and paste  

How do I delete a slide in a Miro template, when Unlock All doesn't work to individually select the slides you want to remove?