Ask the Community

Hello,When you have the "pencil" tool selected, and you try to move on the board with the right click, you continue to write while you move.It is very annoying, I wanted to know if it is a bug or an update.Or how to disable it.I tested it on the miro app on Windows and on my browserThanks 

Hi, my miro board have changed to a strange language, and I can´t change back.How can I change back to swedish?  

Can I still access my boards when I end my consultant subscription?Many thanks. 

Hi all,i have a quite extensive board, and part of it was gone:Original (from backup):And after the glitch:There are no “delete” actions in the log, and also sometimes when i visit the board, the things are back again. What could possibly be the cause?Thanks!Anna

I have a public board were people edited the board. I would like to know how many people actually made changes/participated  

Hi  I have an issue when using a mouse on the Ipad pro that seems to be present on both external bt mouse as well as the keyboard track pad. The app does not recognize clicks and I cannot pan, add object or change objects. It is not the same as using the scroll wheel to zoom that I understand is an issue on the ipad.  After a lot trial and error I have identified that the issue emerges once I have pressed the right (secondary) button (sorry noticed that I wrote left in the header which I cannot change, should be right). If I close the app and re-open it the left mouse button (regular use - add objects, use the menu, select etc) works fine. But once i press the right button to pan it all goes wrong. I cannot pan but get a pop up to “select all” and after that the left mouse button stops working. I can select certain menu options while other do not work anymore. I cannot select objects or add objects. Super frustrating.I have tried changing settings

I’m using the free version of Miro and have internal collaborators who are able to edit a board, and external collaborators who are only able to view the board.Despite the external folks being set to View Only in the sharing settings, they are still able to edit.  Why is this possible?

My current Sharing Permission Menu looks like this:  BUT I need it to look like this: What can I do to have it look like this (photo below) because I am logged in as the Team Admin.   

Been wading through an ocean of spam today. 😅 I have flagged a lot of them, but isn’t there an automatic spam filter blocking bots?

I recently logged in after the Christmas vacation and every single one of my 30+ Miro Boards are missing. I tried to search for the boards via board name, and also for any boards owned by me, or any boards owned by my user-name. All of them came back with zero results. Our administrator can find the boards and they still appear to be owned by me, under my name, but I can’t find any of them. My IT crew did migrate my account from one email address to another (it’s a BIG organisation), and this originally didn’t have an impact. 6 months on however, I’ve now lost access to all. They reinstated my previous team access however none of those boards are visible using the search function either. I can however access the boards if I’ve stored the URL and password and use those to access. Problem is that I can’t remember the names of the recent boards created just before I went on leave, so I can’t get our admin to search for them for me. All boards that I can locate require me to log

Our team uses Miro to provide clients with mind-maps and flow chart templates for their businesses.Basically there are a few boards, let’s say “Marketing Board 1 Template” and “Sales Funnel Board 1 Template”When John joins, copies of these boards need to be generated automatically, being named “John’s Marketing Board 1” and “John’s Sales Funnel Board 1”.I also give the client a board that links all of their boards together! So there is a “John’s Road Map” that links to John’s Marketing Board 1” and “John’s Sales Funnel Board 1”… and so on.Is there a way to automate the duplication of these templates with the new clients’ name being in the title?All help is very much appreciated! 

At some point this bug takes place with even a very simple mind map (see picture) after pressing the “plus” button.  

Hi there, I can see this has been an ongoing request for 2 years (?). Is there an update at all of when this product feature will be rolled out? It seems to be a great blocker for many people including myself and my team. Any update on this is appreciated.Thanks 

Hello, I made a screen recoording but do they save or not? Because I want to send it to my students.

Как убрать авто-выравнивание в MInd Map? Это сильно усложняет использование инструмента, нашёл только на год назад поднятие данного вопроса, за год эту проблему не исправили?

Hi,I’ve tried to find the answer before posting here, apologies if I somehow missed an obvious solution. (My assumption for the moment is that the error or misunderstanding is mine as a new user rather than a support issue.)I’m a consultant who first encountered Miro while working with a client, and registered for a Miro account per the prompts that accompany guest entry. A second client also began using Miro and I’m part of some of their teams as well. So far so good!Now though, when I try to purchase a business account for my own company’s use, the transaction fails because it appears to somehow be associated with my client instead of me. (Per discussions with my bank’s credit card fraud and security arm, who could see the transaction attempt but mismatched information.)Is my company name and email somehow permanently associated with a guest registration instead of being a master identity below which all my Miro activity would appear on a dashboard of s

I can not rearrange the order of my frames at the sidebar.How can I do it?Not in list view not in Thumbnail

Hi, I’m trying to lock 50 objects with my frame but i don’t see that option. It’s the first time i don’t see the fonction “lock”. I used to select all the objects and lock them to be sure that nobody will move it. Any help please?

Hellohow to fix objects within one frame in miro?https://skr.sh/vH7gVaX2zoXI want to fix several objects in one frame and I want to move this one frame with all objects which include in itHow can I do it?

Hey, I’ve tried to inquire Sales team regarding Enterprise license for four times now, unsuccessfully. We’re a big fan of Miro product, and we would really like to implement into our workflow, though Enterprise license is the only option we consider. I’ve inquired for four times, over the past 7 weeks. Did someone maybe faced similar issue? Is there a more “direct approach” to get a hang of somebody from sales? :) Thanks!

I have just noticed a new feature. When enough content is on the board, one can scroll left/right using a new scroll bar at the bottom of the screen, or indeed at the side.This is SO handy!

Hi Everyone. I want to create a whiteboard with very specific functionality and can’t find any information to know whether this is possible, so I’m hoping someone will be able to tell me :) I want to create a whiteboard that I can list workplace issues that were identified through a staff survey, and the solutions that have been put in place. Then I would like users to be able to add their feedback comments in such a way that they can see their own comments, but not anyone else’s. Ideally the user wouldn’t be identifiable. My manager and I would be able to see all responses. I realise this is similar to the information you’d get from a survey, but I would like it to be open continuously and to evolve as we implement more changes...rather than death by survey every couple of weeks :). Does anyone know if this is possible? Thanks in advance. 

Hi there,I was wondering how I can see which board those people have actually access to?I cannot find where it shows? I have a team plan. It’s only me being admin and member.All others were invited via board link or Email to the according boards.Thanks in advance for your feedback, best regards, Cerstin.

I am just getting started with Miro at my company. We are interested in building out our roadmaps in Miro. What resources do you recommend for building roadmaps using Jira data?

¡Hola! Cuando comparto en modo visualizar mi tablero, los nodos contraídos no se muestran. Si se comparte con rol editor sí ¿Sabeís qué puede ser? ¡Gracias!