Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,745 Topics
  • 22,730 Replies

6745 Topics

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CARLES CJ JUZANGBeginner
posted in Ask The Community

Timers and Activities

HELLO @EVERYONE and CONGRATZ,I am new to the MIRO environment but find it works well for presentations. But wondering if any of your JAVA Script peeps could tell me if there is a way of creating a timer that reset itself and whatever activity that you created in Miro to what it looked like before the user hit the timer to begin the activity!Inquiring minds are waiting to know if this is a DO-ABLE possibility.My Name is CJ

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10 months ago
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deerockNew Here
posted in Ask The Community

Interactive Display - Computer recommendations

I have a 65” touchscreen that has a slow computer running Android. I just found out that there is a specific Interactive Display app from Miro. So now I need to upgrade because the zoom in/out is pretty slow and that’s a major part of why I love Miro with a huge touch display. Miro suggests a computer with the following specs: CPU: 2,8 GHz (4 cores/8 threads) GPU: NVidia Geforce 10 series or higher, Intel Gen 12, AMD Ryzen Zen 2 based (3rd generation) or higher RAM Memory: 16 GB (DDR4) I’ve been using apple for 15 years so all of this is tough to find for me. Does anyone have any recommendations for how others have set up their interactive displays outside of the $5k retail touch display. Would also ideally want the computer to be small and out of sight.  

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1 year ago
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Adam CarmodyNew Here
posted in Ask The Community

Miro not letting me join team

Hi All,Someone at my company has sent me a join team email and every time I click join team, it doesn’t work. It just takes me to the dashboard where it's not on my team list or settings. I have tried logging in and out, but that doesn’t work either.When I click the view team link he comes up with this error code:[error] "9e717cd0-f69f-49cc-a766-e57b58225b37"Can someone please help?Thanks,Adam

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11 months ago
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Jaroslav FaitNew Here
posted in Ask The Community

Is it possible to active Miro AI under Free or a Starter plan ?

Hi, acc. to the website Miro AI Beta should be available for all plans from free through enterprise.  I am a free user now and would like to test the AI functions.  I am however unsure how to activative Beta. Is it hidden somewhere in the settings or do I need to follow any other process ? Many thanks  Jaro 

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7 months ago
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Edvinas GanusauskasBeginner
posted in Ask The Community

Reaching out to Miro Sales unsuccessfuly

Hey, I’ve tried to inquire Sales team regarding Enterprise license for four times now, unsuccessfully. We’re a big fan of Miro product, and we would really like to implement into our workflow, though Enterprise license is the only option we consider. I’ve inquired for four times, over the past 7 weeks. Did someone maybe faced similar issue? Is there a more “direct approach” to get a hang of somebody from sales? :) Thanks!

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Zach
Mironeer
1 year ago
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Bart OomsNew Here
posted in Ask The Community

Drawing with pen on smartboard and one finger

I love using miro as a mathematical teacher in the Netherlands. Except one point I find very frustrating. I like to move around with two fingers and sometimes I write with a pen on the board, sometimes with my fingers.If I select the pen tool I can write with my finger, but sometimes it stops writing and starts to move around the board and I can't get it to use the pen tool instead. Is it possible to disable the one finger move around, only use it for what is selected.  I tried mouse, trackpad mode no difference

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1 year ago
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Anne ScarlettActive Contributor
posted in Ask The Community

On-Demand Session for the "The Business of Storytelling - turn ideas into action" from Distributed 2023

Hi! Can someone tell me where to find the recording of “The Business of Storytelling - turn ideas into action” from last week’s Distributed event?  I have been checking this link every day with no luck. https://events.miro.com/distributed/on-demand?i=sr44L0XceG8p8QyDE5J1uElbw3pkIrZOHope to hear back soon, as I really want to watch that full recording! Thanks in advance!  

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5 months ago
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Owl777Beginner
posted in Ask The Community

Educational plan for 1 teacher, is it possible without special domen .edu in email?

Hi everybody, I'm a teacher and my school is not interested in Miro, but I am. I want to work with my students using Miro more widely than 3 boards only, but how can I do it without this ".edu"? I have only ".gmail" e-mal)) Is it possible for me to get educational version like a single teacher?

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Robert Johnson
1 year ago
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ddll1Beginner
posted in Ask The Community

Plan cancellation doesn't work

You cannot cancel a plan and you cannot open a request or contact support because the login to the help center site doesn’t work. Writing this for proof of attempt to cancel.

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Robert Johnson
3 months ago
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PipSparriusBeginner
posted in Ask The Community

Lost boards and account

I use Miro for my University group projects and subjects a lot, however in the past couple of days there shows no boards in my profile, and I cannot access the boards that I have created. When I logged into Miro on my iPhone, it shows 'no accounts available'. I was able to reset my password for that account but still no boards. Does anyone have any suggestions as to what I can do to recover my account and boards?

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Robert Johnson
1 month ago
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codekilnBeginner
asked in Ask The Community

Specific Miro board suddenly won't load in any platform (incognito web with no extensions in multiple browsers, iPad, mac ARM desktop)

I have an important miro board in a paid team that was working perfectly for the past few months (with the exception of a few service blips at status.miro.com). This morning, after logging in to give a presentation, it wouldn’t load for anyone, including: incognito mode in firefox, safari, and chrome freshly downloaded desktop app on Mac ARM iPad app  The UI won’t even load: I thought perhaps miro was having an incident, but the status of the site is operational - https://status.miro.com/Here’s what I tried: duplicating the board exporting the board and importing it multiple browsers with incognito mode and extensions disabled multiple platformsI’ve read through the instructions to contact support, however, even though I’m on a paid team with 90+ users, I do not see the Contact Support button mentioned at https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01HAPCDRV24JZB5KMV9D731C29, nor do I know the details of our team’s contract with miro. So, given th

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3 months ago
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Kyle CallananBeginner
posted in Ask The Community

Blur image

Is there a way to blur / soften the edges of images in Miro?  

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16 days ago
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Tanner MorganNew Here
posted in Ask The Community

Bookmarking or Setting Reminders

It would be great to be able to bookmark an entire section for myself, or set reminders to revisit a highlighted section.I got this idea from seeing my teammate highlighting a section on our shared board. It looked like a ‘personal bookmark’, which would be great to be able to set for myself along with a reminder. An example of this would be creating a reminder for myself to revisit one section of a complicated flow.

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Robert Johnson
7 months ago
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Vadim DichBeginner
posted in Ask The Community

SCIM won't update existing users?

Is it so that SCIM won’t apply updates to the users who were not provisioned via SCIM?I’m trying to implement following setup on our Enterprise account:- any user is allowed to sing-in via SSO, leading to Free Restricted profile creation- members of a specific Azure AD group get Full license via SCIM updateIt look like SCIM would ignore the users if they were not provisioned by SCIM earlier. Is it how it’s expected to work or does it look like an issue? In case of the former, is there any method to implemet the desired configuration?

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1 year ago
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IT JenBeginner
posted in Ask The Community

SCMI Provisioning Azure Groups and Boards

I have Azure security group provisioning set up for easier team and  license management.  My question is, when I remove a user from a provisioning group in Azure and they are removed from a team what happens to their boards?

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Eva27
Mironeer
2 years ago
B
bueNew Here
posted in Ask The Community

Copy paste issue related to network quality since July 2021?!

When connection is lagging, one copy&paste action produces many (tens) of copies scattered around the board. Usually bottom right.Anyone else?

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2 years ago
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Charlotte FrancisNew Here
posted in Ask The Community

Mind Map

Can I display the branches of the mindmap all around the core concept from which the branches come. Or is the only display having all the brances to the right or left of the core?

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Kiron Bondale
1 year ago
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Ian RobinsonNew Here
asked in Ask The Community

Business Plan - can't seem to allow edit rights for none full licence employees?

Hi I have purchased 4 licences for my team but we also want to open some of the boards to the wider team? When I add none team members on a free licence they don’t seem to be able to edit a none project board? Is it the case that everybody in the company needs a full licence if they ant to contribute to a board? Thanks Ian

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Yvain
Mironeer
2 years ago
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Mel RodriguesNew Here
posted in Ask The Community

Resize issue

How do I resize the control panel? Its huge & so clunky that I can’t use the program anymore

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Robert Johnson
1 year ago
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Elena VolkovaNew Here
posted in Ask The Community

Connection lines in BPMN template

I had been working on a diagram with a BPMN template until recently I have encountered an issue: I am unable to add connection lines in this template. If one of the shapes that need connecting is outside the template, there is no problem but when both are inside that’s when it occurs. I’ve tried different browsers, incognito windows, duplicating boards, reloading, waiting, using another account, creating a new BPMN diagram, nothing helps. Does anyone know what to do to fix it? Thanks

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Kiron Bondale
1 year ago
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lisanne.vandijkNew Here
posted in Ask The Community

Track scores for Sales

Hi,Next week we will arrange a call-outday for our Sales department and I think it would be fun and effective that we could ‘track’ the Sales scores in Miro. I could use the KanBan framework but I'm not convinced. Who has a great and fun idea to do this?All suggestions would be helpfull!

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Kiron Bondale
2 years ago
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Moxi S.New Here
posted in Ask The Community

Period of notice

If I choose monthly payment, then when can the contract be terminated? Could I cancel every month or is there a minimum term?

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Kiron Bondale
2 years ago
M
m49New Here
posted in Ask The Community

How to see the board owner of a public board?

How can one check the board owner of a public board?Clicking on board name does not seem to work. There is no … menu either anymore.

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Kiron Bondale
2 years ago
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Carlie YoungNew Here
posted in Ask The Community

PDF resolution exceeds the limitation of 8192x4096 pixels

uploading (or drag and drop) a PDF onto a project board which I have done many times before and suddenly I am unable to as the message I get is the size is too large . The PDF's are approximately 400 to 460kb but pixels are too large.This is impacting on getting an image that is crisp for teams to collaborate on. I have used other work arounds but they are not as good quality or takes far too long to do.   MIRO needs to be able to handle PDF uploads of a larger size - too limiting 

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1 year ago
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Kiril OkunBeginner
posted in Ask The Community

Wondering how responsive Miro team is to ideas / bugs

Just discovered Miro and was very excited about it’s novel approach to project collaboration until i discovered that Miro cards do not support custom fields making them little more than sticky notes.  So I searched for this feature and found several threads asking for this feature as far back as year and none of them had a response from the Miro team.  Adding custom fields to cards is supported by all project tools that i have worked with (and it’s not a small number).  The lack of this feature is rather a serious oversight.  The lack of the team response is a serious red flag.  So i’m wondering what’s the community’s general experience with how responsive Miro team is to other issues / bugs.

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Henrik Ståhl
2 years ago
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