Register new device for 2FA

  • 17 February 2024
  • 2 replies
  • 57 views

I have Business plan in Miro, and I am an administrator. At some point, 2FA got enabled (we have never been on Enterprise plan.)
I’ve just purchased a new phone, and would like to move 2FA there. However, looks like 2FA is an Enterprise feature, and I cannot do anything with it - not even disable.
Any idea what can I do, please? Anyone else experienced this?
Thank you,
Agnes


2 replies

Userlevel 7
Badge +12

@Agnes Molnar - This will require the assistance of the support team. It’s not clear from your post, but are you able to sign in to your Miro account? If you are, you can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

If you are unable to access your account to open a ticket, I can convert your post into a support ticket.

@Robert Johnson Done, thank you! 🙏🏻

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