Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,761 Topics
  • 22,820 Replies

6761 Topics

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Richard de JongNew Here
posted in Ask The Community

Account settings page is blank page

I want to delete my account and account data and this should be possible on the account settings page.Log in with my account details is possible, but the settings page is a full clear screen.The page doen't show any entries, data or navigation.How can I delete my account?

3
S
1 month ago
Michael Collins
Michael CollinsBeginner
posted in Ask The Community

Flow chart shape alignment/presentation issues

Hello I’m not sure how to catagorise/define this one and I’ve seen some posts on shape outlines and a function that was previously available that’s dearly missed by many users with hopes of this being brought back, but I’m not entirely sure this is the same thing.I’ve created a flow chart and I’ve chosen to use rectangular shapes with text inside them, but whenever I place the next shape ‘directly’ below another shape, it doesn’t remain as a shape and it also loses it’s outline colour.Bizarrely, if I place it below and to one side it does remain the same, but ‘not’ when placed directly underneath ‘unless’ I leave an unnecessarily large gap, which I don't really want to do as the flow chart ends up being far bigger than I desire it to be.Does anyone know why this is happening and if it’s possible for me to align these shapes without compromising how they end up appearing?I’ve included some images to show what I mean here.One shows that there’s no issues when the shape is off to the righ

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Michael Collins
2 years ago
B
Bear
posted in Ask The Community

I am on an educator plan, but, i do not see "upload from backup"

Help! I don’t see the upload from backup option on my educator plan on my iPad but I can only see that when I use my laptop. Did I do something wrong? 

1
Robert Johnson
2 years ago
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Sandra BelloBeginner
posted in Ask The Community

How does the search document works?

According the help, I can only search by board title, description, or text from any widgets, comments, sticky notes, etc. by typing a word or a phrase in the search bar. I want to know if there is a plan for the search functionality to read the documents content?

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Robert Johnson
3 years ago
M
Mike_32Beginner
posted in Ask The Community

Miro is laggy and slow and it takes few seconds when moving sticky notes

Miro is very laggy and slow. For example it take a few second when moving sticky notes. I have seen similar issue on posts that were posted 8 months ago describing the similar laggy issue. https://community.miro.com/ask-the-community-45/are-the-board-suddenly-very-laggy-and-slow-10024?postid=41453#post41453

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M
1 year ago
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Brandon James ResoBeginner
posted in Ask The Community

How can I quickly generate or edit a mind map using an indented list?

Hello,I’m new to Miro and am curious if there is a tool or app that will allow me to quickly generate or edit mind maps as an indented list? In other software, a list would compile all the nodes and then I can indent or reorder them as desired to generate new nodes.  

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B
1 year ago
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Nicki AmbroseNew Here
posted in Ask The Community

Help with org Chart nodes

Hello, I am working on creating an Org chart and I’m trying to have boxes around each employee (node shapes). Some of the shapes show up for folks and some don’t. Any suggestions?Example below, I’ve selected the node shape and color and for Chris, but the box won’t show  

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N
9 months ago
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predwarriorNew Here
posted in Ask The Community

Signing in with Google on a Mac NEVER WORKS infuriating!

Am I the only one who thinks the sign in process with Miro is one of the worst ever? When you use Google to sign in the desktop modal on Mac NEVER remembers your password. Worst still the lag / delay is the longest I’ve ever experienced. MIRO SORT IT OUT!

4
Cyn Newman
1 year ago
Andrew Ashton
Andrew AshtonNew Here
posted in Ask The Community

Copying text from a Comment Panel

Hi all,I am working on a complex book and a contributor has added – work captions via the Comments Bubble. Any work arounds welcome! I have hundred of amendments to make and not being able to simply copy this text is making collaboration difficultMany thanksAa 

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Andrew Ashton
1 year ago
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Phoebe2018New Here
asked in Ask The Community

Problems with Miro

Hello, I’m Gennadii. I’ve been using Miro for a long time. I’ve used Miro from various devices. iPad + Macbook. Today I couldn’t use properly miro using app for iPad. I started writing using iPencil and my sentences disappeared. But I can see then on my Mac. Sounds strange but it was like that. and I’ve tried to restart my iPad and redownload miro app, it didn’t help at all. When I zoomed in - I can see all my writing, but when I zoomed out (5-4%), suddenly some letters started disappearing. What can I do to solve the problem?You can see the problem in the pictures below  👇  

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O
11 months ago
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MaciekNew Here
asked in Ask The Community

Limit the number of displayed Projects

Hi,Is there a way to limit Projects displayed in the Miro navigation bar/pane on the left of the screen to only projects that I own?Than you,Maciek

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2 years ago
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Holger JürgensNew Here
posted in Ask The Community

Locking and grouping

To visually “pimp” my frames I have combined several objects (lines, box, logo) and grouped these.For a session I put this group into a frame and lock both. When I later notice, I have to move this frame elsewhere and unlock it, the objects for the “branding” are simultaneously ungrouped. It is very cumbersome to then re-group the items, especially, when the frame includes content, that should remain ungrouped.What do I do wrong, Can anyone help?BTW, I do not want to have my “branding” as a picture, because I need to adjust part of it for the individual frame (topic/chapter) / session (name of training)

0
H
7 months ago
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Vinod KhannaNew Here
asked in Ask The Community

Educational team email change

Can i change my edu email to other email address in Education team? Specially when my Education team validity expires. Thanks 

2
V
3 years ago
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Stanislav NevyazhskyBeginner
posted in Ask The Community

Auto-zoom when adding a topic

Hello!When I work on a mind-map and it’s already relatively big ( I work say on 100% zoom) and I add a new topic the board automatically zooms out to show me both the place I was looking at before and the new topic added somewhere below as same time. I find it very frustrating, I would want the board to navigate me to the new topic with the same scale of 100% as the font is suitable for me, rather that zoom out t0 20% so i need to find the right spot and zoom in again.I haven’t found any solution so far in the settings like: if I put the zoom to 100% only I can change it to 101%, no robot, workflow or super customer friendly AI is allowed to  ))Did anyone faced that too?

2
S
1 year ago
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Avetisov ArtNew Here
asked in Ask The Community

Unable to recover board

Hello everyone. I have some problems, accidentally deleted my board. Try to fix that, I read manual, but I haven't link to recover only text Go to all board. 

3
Robert Johnson
1 year ago
Atsushi Shindo
Atsushi ShindoBeginner
posted in Ask The Community

Visiter への共有時に起きた不都合の共有

visitorへの共有時にこんな状態があったので共有です。英語の投稿では、同じ症状を見つける事が出来なかったので日本語でも書いておきます。 ボードをVisitorへ Can Editで共有していた。なんどか権限は変更しています。必要に応じてvisitorへのShareをNo Accessにしたり、CanEditにしたり、Can Viewにしているボードでした。 起きていたこと・ブラウザのシークレットモードやmiroアカウントへログインしていないブラウザではVisiter参加可能・Miroアカウントでログインした事のあるブラウザだとボードへアクセスできない（権限がない扱いになり、ボードへリクエストする画面になる） 改善の為に行ったこと・Visitorのcan editに一度パスワードをかける・パスワードを削除するという作業で改善されました。 他のかたもこんな事起きているのでしょうか。僕だけかな。

1
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Mironeer
1 year ago
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Wesley Warmeling KurtenBeginner
asked in Ask The Community

Text dissapears when zooming

When i'm zooming on miro board the texts sometimes disappears, i'll post some printscreens to help on the understanding.Somebody could help me to discover whats happening? Thanks!  

6
Kiron Bondale
2 years ago
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ShivaniNew Here
posted in Ask The Community

Unable to access a random textbox

A text box is linked with a table I created and I’m unable to access it/delete it. I don’t know how to get rid of it. Please help. Visuals here - https://drive.google.com/file/d/1iNPOHD6Tk6ZrvlOm3aDI_aQaHnBjZPBO/view?usp=sharing

1
Robert Johnson
2 years ago
V
vit.svarcNew Here
posted in Ask The Community

Miro Formating/Exporting Issues

Hi there!I am working on my final university project in Miro. I got really used to it and I find it really easy to work around. However, I encountered an issue which I have never seen before in my 1 year of using the platform.  I am using the frames as my pages (I intend to export everything into PDF once finished). I tried to do a trial export and for some reason, my cover page, which is solely designed in Miro, get slightly missaligned in PDF everytime I export. Not by much, but the moved components are enough to make it visible and not nice. It is around 8 Objects in total in the frame. Same issue goes for exporting image, vector etc... Similarly, everytime I copy/paste this board, I encounter the same issue. Some components just move. Not all, just some.  Has anyone encountered this issue before? How do I solve it? Thank you for any suggestion, V.

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V
1 year ago
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Viridiana Martínez BolívarNew Here
posted in Ask The Community

The account I had linked was disabled

While I was studying I created a Miro board, worked on it for over a year. The project I had been working on, my graduation project.  I had my account linked to my academy account. Unfortunately I graduated and my university disabled my account without a notification so I couldn’t change the email on the account.  Who can I contact to try SAVE my project? I’m so desperate, if anyone knows.

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Robert Johnson
2 years ago
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Michael D'AcamporaNew Here
asked in Ask The Community

Images break when exporting to PDF

I have a mac and have seen other threads (https://community.miro.com/peer-support-45/images-break-when-exporting-to-pdf-4187) but nothing in the list of steps works to solve my issue. Same thing is happening on multiple teammates machines. The board I am trying to frame and export is small. The small quality PDF actually does not work at all, and the high quality pdf outputs with broken icons. When I try to export as .jpg the file downloads but cannot be opened due to corrupted file. Please help! 

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Eva27
Mironeer
2 years ago
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olgapostnikovaNew Here
posted in Ask The Community

Miro changed my paid Consultant Plan to Enterprise without my permission

Dear community,3 days ago I noticed that my account changed from Consultant to Enterprise.I have a Consultant plan till the 12th of February.Today I should perform training for University students. Currently, I cannot provide them access to the board because of Enterprise Plan, which I didn’t purchase and request.There is no answer from Support for all this period. I have no options to copy my boards or transfer them to another account, nor create a new team.This situation strongly affects me, my reputation, colleagues and 15 students.Please, help me in this situation.

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O
2 years ago
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Chudanut KerdkarnbunNew Here
posted in Ask The Community

Need to know more about membership

Hi team, I would like to know that If I prefer to apply for a membership with have 5 people on the team, How much will I have to pay for my membership per month?And once I create the board and share it with another person which is not my team member, just share it with them for a while. Will you have any additional charges or not? and How?

1
Yvain
Mironeer
2 years ago
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TrunksUpNew Here
posted in Ask The Community

Don´t show email addresses of participants

Dear allI have created a template for an activity where all participants move using symbols and a number. Key is to stay anonymous.If participants go to the share button and click on ‘share settings’, they would see the alias names but the real email addresses. Any way to not enable them to see this?Many thanksTrunksUp

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Alyona
Mironeer
1 year ago
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Nguyen Thi My HanhNew Here
posted in Ask The Community

Copy and paste text working is not convenient

Reproduce following steps below:Input some text into a cell of a table Copy some other text and try to paste them right after the text of step 1Result: Can not paste the text into the same cell.Note: If selecting whole cell then paste, it works by replacing the existing text by the copied text, however, I think it is inconvenient. Because, sometimes, I want to add more content with existing one, not replace.The same issue with texts in the sticker or other objects. 

1
Nick_Miro
Mironeer
2 years ago
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