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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,934 Topics
  • 26,582 Replies
7934 Topics
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Edoardo Novelli - ITNew Here
asked in Ask The Community
Sharing only a frame within a board - orgcharts

Hi I am Edo :)As Head of People of a group of companies I have a huge MIRO board with all the orgcharts of all companies in the group To share with specific groups of people only some orgcharts,→ I am looking for a way to share only one or specific frames within the board, and not the whole board. Is that possible, if yes how? Thanks already for all your inputs.Edo

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Robert Johnson
1 month ago
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dz227New Here
asked in Ask The Community
No option to upgrade user to admin

We have a team with a free education license. Under team user settings, there’s no option to upgrade anyone else to a Team Admin. How do we do this?  

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1 month ago
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TessVlammieNew Here
posted in Ask The Community
Change orientation of charge

I created a massive org chart, pretty much horizontal... Which makes it very hard to see the overview. Therefore some parts of my chart i would like to change from horizontal to vertical.I see there are vertical templates (Vertical Org Chart is one of them), I also see in one of the questions here that it’s possible to click on an icon to change the orientation, but in my chart that icon is not visible... any help would be appreciated :)thank you 

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1 month ago
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ReyesNew Here
posted in Ask The Community
All my work is gone.

Hi Support TeamFor the past few weeks, I have been creating my personal projects in Miro while being part of an old school team. Recently, I realized my mistake and decided to leave the team, not knowing that my work would become inaccessible as a result.I would like to recover my projects, but I prefer not to share them with that team. Unfortunately, since I did not create the team, I cannot rejoin it to regain access.Could you please guide me on how to retrieve my work without having to share it with the team?Thank you for your help!

171
ElvaMiro
Mironeer
1 month ago
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wasifdaNew Here
posted in Ask The Community
Exploring collaborative tools

Hello everyone! I'm exploring collaborative tools and recently came across Miro. It looks promising for team brainstorming and project management. I'm curious about how others here are integrating Miro into their workflows. Any tips, templates, or success stories you'd like to share? Also, feel free to check out my insights on innovative solutions here. Looking forward to learning from this community applebees

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ElvaMiro
Mironeer
1 month ago
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ctosovoysestBeginner
asked in Ask The Community
Does anyone know if Wireframe is available on Zoom Whiteboard?

Hi everyone! I tried to use a wireframe in Zoom Whiteboard, but I can’t find this template available. Do you have any idea how to resolve this?  Thanks

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ElvaMiro
Mironeer
1 month ago
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tony kBeginner
asked in Ask The Community
Modify border radius of rounded-corner rectangle shape?

since the radius is fixed, at larger sizes it becomes too pronounced for my taste.in other tools the radius can be modified (e.g. lucid),i haven’t been able to spot a way to modify in Miro, am i missing it, or it doesn’t exist?

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ElvaMiro
Mironeer
1 month ago
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ChandréNew Here
asked in Ask The Community
Cancellation of My Plan

Hi, everyone! I was on a trial for the collaborative package, and before the trial ended, I remember canceling it. However, a few weeks later, I received a notification from my bank stating that they couldn’t process a $50 payment from MIRO.com due to insufficient funds.  I’ve tried canceling multiple times because I can’t afford to continue with this plan or any other plan, but every time I attempt to cancel, I get an error message saying that the cancellation was unsuccessful. Shortly after, I receive another notification from my bank stating that MIRO.com tried to collect the payment again, but it failed due to insufficient funds.  What should I do now? They’ve mentioned that if I don’t pay, this billing will roll over to the next one. Does this mean I’ll have to pay $100 next month?

191
ElvaMiro
Mironeer
1 month ago
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Tijmen KroezenNew Here
asked in Ask The Community
Not possible to cancel subscription

I WANT TO CANCEL MY SUBSCRIPTION!I cannot cancel my trail subscription?? I want to cancel, but there is no customer support?What a terrible service

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ElvaMiro
Mironeer
1 month ago
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CalebSBeginner
asked in Ask The Community
Can Not Find Recent Boards

Opened Miro today and the dashboard that used to be full of all my recent boards is now full of boards I have never visited before. They are boards owned by people associated with me but how do I find recently opened boards regardless of team? I have checked through each team via the search bar and nothing shows.Also on the ios app on my phone the dashboard is full of these recent boards so I know they exist within my account just do not see them on desktop.Thank you for any help

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1 month ago
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LVANew Here
posted in Ask The Community
Can NOT find starred and recent boards

I’ve just checked my recent boards and don’t see any boards which I had an access before as a guest user. I starred the board, BUT I can't see it anywhere. Has miro done something with it?

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1 month ago
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Jose Augusto Giusti ZachariasNew Here
asked in Ask The Community
Unlocked features don´t finish and continuing appearing.

Please, I´m not able to finish the Unlocked features, and the screen continue appearing during my presentations. How can I conclude this?Please, I´m not able to finish the Unlocked features, and the screen continue appearing during my presentations. How can I conclude this?  Even starting the tutorial, it doesn´t finishes.   After “ select board” the tutorial stops  and we can´t conclude it.  

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ElvaMiro
Mironeer
1 month ago
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ExperiaTechNew Here
posted in Ask The Community
Redeem Microsoft for Startup but showing free miro plan

When I redeemed Miro’s Microsoft for Startup, it showed the free Miro plan but it shoudl show buiness plan. Any solution for such problem ?

111
ElvaMiro
Mironeer
1 month ago
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Dileep KumarBeginner
asked in Ask The Community
Unable to turn off Miro AI in free subscription

My org would like to have Miro AI turned OFF. However, I cannot see the option in Admin Console for free subscription.https://help.miro.com/hc/en-us/articles/11277533556626-Miro-AI-Admin-security

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ElvaMiro
Mironeer
1 month ago
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youmenqingNew Here
asked in Ask The Community
The login is not smooth and the windows desktop version cannot be logged in

网页版可以登录使用，但不够丝滑，我总是需要先在登录页面输入账号密码，然后打开新的 miro 页面才能成功看到我的板子，而不是直接从登录页面。同样的问题出现在windows桌面版，输入账号密码后，页面好像变了，忘记密码上面的行加宽了，如果有新信息的时候，我看到的只有空白，这也导致我无法登录桌面版 

120
Y
1 month ago
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HashemNew Here
asked in Ask The Community
Miro Educational Plan but no educational email

I am currently enrolled in the Interaction Design Foundation as a student. I wanted to apply for Miro’s educational plan but I do not own an educational email that I can use. Am I still eligible for the educational plan in this case? If anyone can provide further support on this.

111
Robert Johnson
1 month ago
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Viribus UnitisNew Here
asked in Ask The Community
Miro wants to charge me for extra licenses

Yesterday, I was supposed to be charged for my Starter Plan. However, I noticed an additional charge for team members who were accidentally added. I double-checked my card and realized that the payment was due yesterday, and I only deleted these team members today.I'm concerned about this unexpected charge. Has anyone ever had such issues? I would appreciate if could share your experience and provide a solution. 

221
Robert Johnson
1 month ago
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Ziv ArielyNew Here
asked in Ask The Community
Copy a frame from Miro to Figma

Hi, I'm trying to copy content from a single frame in Miro (which includes flows, vector graphics, and images) to Figma. I also tried the Miro plugin for Figma, but it didn’t work.How can I easily transfer my content to Figma?

822
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1 month ago
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Sabrina_DLNew Here
asked in Ask The Community
Consultancy use?

Hi,Your TOS say that you can only use Miro at a company for internal purposes, and that you cannot use Miro “on behalf of, or to provide any product or service to, third parties” - but I see threads here on using Miro for consultancy, clients, giving board access to clients, etc. Can you clarify? I’m very confused. Example: Is there a 'client' account type I can use on the business plan? | MiroIf this is allowed for paid users I’m happy to upgrade if needed. I’d love to be able to use the free account  for my project though (am a student).Specifically: What about for an academic policy project with a client (like a policy paper), non-commercial, with the final policy report being published on the university website?Thanks!

191
Eca
Mironeer
1 month ago
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Fábio OliveiraNew Here
asked in Ask The Community
MIRO BUG

Sometimes my miro presents this bug after a collaborator inserts/changes kanban data, he needs to close the miro and open it again for everyone to be able to edit again. Do you know how I solve it?

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F
1 month ago
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Guillaume ChartrandNew Here
asked in Ask The Community
Miro AI and Education Plan Terms

Hi, I want to know before we enable Miro AI in our subscription what is the term of the education plan. If I look at the IA Features Addendum, specifically the 3. Use and Ownership of Input and Output..Do we consider the education plan an enterprise plan?The question is, all our input/output with IA will be use to train your model and becomes “public” or will be strickly use by us. Thanks

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1 month ago
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Julian SbrinoNew Here
posted in Ask The Community
I love Miro but the customer support is horrible

I made a mistake in hiring a free trial and not canceling, when I went to request a refund, all the assistants just sent empty tutorials and when I asked something they fired more of them. In the end, I sent 6 ATTEMPTS to support and one of them they closed before even responding to me.To be honest, I'm pretty disappointed and desperate.

201
Eca
Mironeer
1 month ago
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Lisa McNabBeginner
asked in Ask The Community
Board stops loading e.map is not a function error and opens save as window when refreshed

While working on a board, it will intermittently stop loading and give the error ‘e.map is not a function ‘ .  When I refresh, chrome opens the save as window.  If I close chrome it works again for a while but this happens sooooo often it’s incredible frustrating.  

221
Eca
Mironeer
1 month ago
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Kelvin KredensBeginner
posted in Ask The Community
[RESOLVED] Mind map enter problem

There is a bug with the enter key inside nodes.  

17414
Eca
Mironeer
1 month ago
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Dan DefenbaughBeginner
posted in Ask The Community
[RESOLVED] Can't move multiple selected objects with Arrow keys

Yesterday I could move multiple selected objects with SHIFT + Arrow keys. Today I can’t. The objects are not locked. I can still move one object at a time with SHIFT + Arrow keys. What happened?I’m using Chrome Version 110.0.5481.177 on Mac OS Ventura 13.2.1

181964
Eca
Mironeer
1 month ago
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