Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,764 Topics
  • 22,845 Replies

6764 Topics

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UlianaNew Here
asked in Ask The Community

free miro

Hi. I am from Ukraine. Many of my colleagues use Miro for free. How can I get free access? Thank you .

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ElvaMiro
Mironeer
1 month ago
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ProductOfficeNew Here
posted in Ask The Community

Изменение плана с "Business" на "Starter"

Здравствуйте.Для моей компании скоро закончится оплаченный за 2023-2024 год период по тарифу «Бизнес». На 2024-2025 было принято решение оплатить план «Стратер». Я не могу понять как именно нужно поменять план. В разделе “billing” есть кнопка “change plan”, я на неё нажимаю и мне просто показывают возможные тарифные планы, а кнопки «Перейти на новый план» нету.Помогите, пожалуйста, разобраться в смене плана.

1
ElvaMiro
Mironeer
1 month ago
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Kimmo J KyleContributor
posted in Ask The Community

Tips on working with a User Story Map and Jira

Ok, so a User Story Map is a beautiful thing - thanks Jeff Patton!And thanks Miro for having a great template / element to enable working with story maps and cards! So, you create a great user story map in two dimensions in Miro. Lots of talking with the team and customers and you’re all happy and understand better how the product is to work and what things you want to built first. Its all on the mapThen, things start to break down when you now have to move these stories from the map to Jira. Why? Well, because your company uses it and some of your CI/CD tools integrate to it and there’s commenting possibility and… uhProblems:Priority / rank, indicated on the story map is lost as you have to put everything to a flat backlog in Jira. When you look at Jira, you can’t be sure if the thing at the top of the flat backlog is the one yo should be working on, without double-checking the map in Miro If you have made a nice story description in Miro, you now have a duplicate in Jira and can’t te

8
R
1 month ago
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Ed BurkeBeginner
posted in Ask The Community

Download board backups without Encrption

Hi, Does anyone know how to disable this feature? One used to be able to simply unzip the contents of the board backup. Is this part of a larger plan in the the Enshitification of Miro? https://pluralistic.net/tag/enshittification/Thanks in advance/Ed

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1 month ago
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Liza192837465New Here
asked in Ask The Community

help me please 🙏 There are some lines that appered and i cant delete them with eraser. What should i do??

help me please 🙏 There are some lines that appered and i cant delete them with eraser.        What should i do??

0
L
1 month ago
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Kevin DooleNew Here
posted in Ask The Community

Bug involving headphones

There seems to be a SUPER annoying bug with Miro involving Apple headphones (maybe other bluetooth headphones). Using Chrome. When I’m listening to music on my phone and I try to use Miro, it kidnaps my headphone connection for no apparent reason. So I pick up my phone and press play again and try to get back to work and then Miro again stops my music.

2
A
1 month ago
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kburnsBeginner
asked in Ask The Community

mailto link format

I have a board with team members listed and I’d like to add the email link to each image and I’m not having any luck. I’m using: <a href="mailto:recipient@example.com">Send Email</a>Is this possible in Miro and if so, does anyone know how I should format?Thanks!

4
K
1 month ago
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Aliya AkimkhanovaBeginner
posted in Ask The Community

New email for Educational Plan

Hi. I have changed my work place from one school to another one. I don’t have an access to my work email anymore. I would like to use my new work email for signing in my Miro account and keep the educational plan with all the boards I have right now. Is it possible?

1
Robert Johnson
1 month ago
K
Kevin ErnstNew Here
posted in Ask The Community

How can I delete my account

Hello.I created  a new miro account using my work email address today.  I wanted to try out miro for work.I believe our company actually has bought the software so how can I delete my personal account so that I can recreate a new account for work using the same email address?I only created the account today so I do not have anything that needs to be saved.

20
Robert Johnson
1 month ago
D
Daria KozlovaNew Here
posted in Ask The Community

Как удалить себя из чужих досок?

У меня тариф free и я веду 3 доски.Но сейчас все мои доски в режиме view only.Подскажите, пожалуйста, как удалить себя из чужих досок? Я не знаю кто меня добавил в них( и я не пользуюсь ими.

6
V
1 month ago
C
Conti AngeloNew Here
posted in Ask The Community

I can't access my board. It's not loading.

 Until this morning, I had no issues accessing the board, but now it won't load anymore. What can I do?

1
ElvaMiro
Mironeer
1 month ago
N
Nguyen Dinh KhanhNew Here
posted in Ask The Community

A Miro board can't be loaded

I have one Miro board that can’t be loaded; others work fine. I’ve tried to open it using different devices and networks, but the problem persists. The desktop app and mobile app have also been attempted.I guess the issue is that the elements are too large. But I can’t access it now to remove them. Any help or workaround would be much appreciated.

1
ElvaMiro
Mironeer
1 month ago
D
Djabrail AlievNew Here
asked in Ask The Community

Удалилась доска на бесплатном тарифе

Доска на бесплатном тарифе удалена. У автора платы нет возможности восстановить плату. Связь:  Скрин от автора:  

6
L
1 month ago
J
Joss WarburtonNew Here
posted in Ask The Community

Talktrack board recording- copy from my template to other boards for people to view?

How do I copy a Talktrack board recording- from a board I have as a template to other boards that are duplicates for people, so they can view the same steps/setup explanation? Thanks.

0
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1 month ago
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Grace WynnNew Here
posted in Ask The Community

Export does not include Frame Name

It appears with the latest update that when I go to export an entire frame, the title of the frame that I provided is no longer included in the exported file name. Can we bring this back?? Was really helpful...when i needed to rename, i at least had the basis of what i was starting from.

1
Robert Johnson
1 month ago
Junaid Jamie
Junaid JamieNew Here
posted in Ask The Community

Sticky notes can't move after voting

Hi There,I use voting on sticky notes quite a bit and based off the top 3 sticky notes we continue conversations in another part of the board.Now I don’t know if I’m going crazy but previously I’m sure I could move the sticky notes while I can still see the results of the votes.Now I have to close the voting before I can move the sticky notes. Anyone else experience this or can maybe suggest a better way to achieve what I want to do?

1
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1 month ago
B
Brian BrowneNew Here
posted in Ask The Community

PDFs collapsed after update

I updated my desktop version of MIRO this morning. In my board I have expanded ~20 or so PDFs that range in size from 15 pages to 65 pages. I then put them in frames for easy access and locked them down. I have comments that are specific to the layout in which I expanded these PDFs. Today when I logged in those PDFs have re-collapsed into the original document. How can I restore the original expansion of the PDF so that my comments line up with the location in the original layout?This is super critical and will put my timeline way behind if this cannot be resolved. Any help the community can provide I would be very appreciative.

0
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1 month ago
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Kelsey AmyNew Here
posted in Ask The Community

Board owner notifications

Hey all, I created a board with aloooot of people in it. I’m being sent an email for every single comment added to the board whether I’m “@-ed” or not, assuming that is because I’m the board owner? I looked in notification settings and there doesn’t appear to be anything to check or uncheck to eliminate this. Can anyone please help? My inbox can’t handle it haha

2
K
1 month ago
G
Gloria HildebrandtBeginner
posted in Ask The Community

[SUPPORT RESPONDED] PDF files displaying incomplete words with gaps

 

14
J
1 month ago
M
MewifoxiiiBeginner
posted in Ask The Community

Billing

Hello, there were 2 people in my team, but it happened by accident and now I have to pay $26 instead of $ 10 per month. how do I fix this? I immediately removed the second person from my team, but I can't cancel the $26 subscription.

3
ElvaMiro
Mironeer
1 month ago
V
Venky_nkBeginner
posted in Ask The Community

All my latest content on Miro board has dissappeared

Couple of weeks ago, I had painfully updated the MIRO board with a lot of work. When I login today, All the updates and the work I had created are gone and nowhere to be seen.Can someone help me here to retrieve the work?

5
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1 month ago
M
Maya OrzechowskaNew Here
posted in Ask The Community

How do I avoid joining a team and make a board? My personal email is associated with my old job

Hello,My personal email and miro account still seem associated with a job I quit and when I open or log into miro I’m now blocked with a pop up that asks me to rejoin the teams at that office. There does not seem to be away to close out of the pop up or avoid it.I get this pop up when people send links to new miro boards and even when i log into miro using my account in incognito windows. The only options i seem to have are closing miro or requesting team access (these only show teams at my old office not the new ones I’m being invited to). I’d like to use this service for other collaborations but this legacy memory is making it impossible.Please help!!!

18
Robert Johnson
1 month ago
M
Michael BerknerNew Here
posted in Ask The Community

different currency on invoice

Dear all,for my tax accountant I need an invoice with € instead of $. Can you please offer invoices in different currencys? Best regards Michael

0
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1 month ago
B
Brooke BorkanNew Here
posted in Ask The Community

Can the same email address be used with different clients?

Hi - if I’ve got a new client who wants me to collaborate in Miro, do I need to use a different email address to sign in than one I’ve used with another client? I’ve tried to access the board from the invite the new client sent me and I can’t. And I’m wondering if that’s simply because they didn’t give me access before sharing or it’s because I can’t use the same email with two different companies.Any help will be much appreciated.

2
Robert Johnson
1 month ago
Memie Huang
Mironeer
Memie HuangMironeer
posted in Ask The Community

What additional apps do you want to see Miro build?

Hi community 👋My name is Memie and I’m a product designer at Miro. My team focuses on supporting all of you to collaborate better with your teams in Miro, specifically during workshops or other co-creation moments.  Our team has been focused on helping people become more effective facilitators by building apps, like timer and voting.  Now we want your help to help us figure out what’s next! What has been on your wish list for apps to help you better lead your team during workshops and other collaborative meetings?  

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1 month ago
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