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Hi!I cannot save my tax number because it is different from the one required by the app. How to solve it? 

I renewed my Enterprise subscription in March this year, but I haven't received any payment information since then. Despite sending multiple emails, I haven't gotten any response. Now, my Miro account has been temporarily suspended. I urgently need to restore access. Is there anyone who can assist me with this issue immediately?Thank you!

Hey, I log in to Miro today after the holidays only to find that my board content is all gone! The board is there, the name is kept, but the content has disappeared. How did this happened? It was after the change to AI, not so I apparently!

Not sure why I can distribute (horizontally & vertically) groups of objects, but as soon as frames are part of groups, I can’t distribute them? The menue option isn’t there - I get offered un-group, only.

I was trying to copy cells from excel and paste into sticky notes in miro (one of my favourite features!). However, the excel content is not recognized and miro app pastes the latest sticky note I had copied. I am able to paste the excel content to other applications, but not in miro.I also tried the web versions in Chrome and Edge - in the web versions, nothing happens, as if I haven’t copied anything. However, I’m able to paste the content copied from Excel in other applications (tested pasting in an email).Any idea on how I can fix this? Thanks :)  

When I click into any of my Miro boards, the page starts automatically moving to the right and never lets me put the board in view. I try to move the scroll bar on the bottom of the page but it constantly keeps shifting right and the scroll bar gets smaller and smaller. I’ve tried updating Google Chrome, going into Incognito mode, & clearing my cache with no success. 

Hi everyone, I’ve been using Miro for years but yesterday my @board wasn’t working. Whilst I wrote and selected @board, when I pressed enter, it displayed “@[custom]”. Is anyone else having this issue?Thanks, Narelle 

Now that Miro has acquired inVision freehand, how do we convert our inVision freehand boards into Miro boards? Our company has far too many assets on inVision that can be manually converted so for our business to not be compromised significantly, we will need a conversion tool or method. Can someone at Miro please help us understand how to do this?

Hi,I have a problem with syncing and saving in Miro - I cannot copy templates created by anyone to my project because the application hangs every time during synchronization. Restarting the browser and computer, opening Miro in incognito mode, downloading the application to the computer and deleting cookies in the browser did not help. Nothing is saved in Miro.When you try to synchronize, the following message appears:"Sync. Please wait."Receiving responses from the server. We recommend waiting to avoid data loss. "Unfortunately, waiting does not help, because even if I wait an hour... the data will not be saved and everything will return to its previous state, i.e. everything will be deleted.Second question: Every time I wait for the save option to be activated (until the synchronization message appears). Is it possible to save changes made to the project yourself?I thought that everything would be automatically saved in Miro in

Instead of linking the entire object using CMD+K, I would like to add a link only on a specific selection from the text. I can do this by manually clicking this button.Is there a shortcut instead?

Hello,  Several team members are currently using our team account.Previously, my entries were always private and had to be requested for viewing.However, this is no longer the case and my entries can be viewed by everyone, even though I have not made any changes. Why is this the case? And where can I set the privacy settings correctly again? LG 

Hello,  I am new to Miro and hope someone can help me. I have embedded multiple YouTube videos on my miro board at various sizes, but for some reason when I hit play, a white space appears at the bottom and the video shrinks. It wasn’t doing this before and they were playing to the scale of the box. This was the same for the Spotify playlist. 1st Pic is before play, second is while playing and white space is visible and last pic is Spotify playlist not filing entire shape with substational white space: How can I remove the white space, so it sh

Guten Tag,  aktuell nutzen mehrere Team-Mitglieder unseren Team-Acccount.Bisher waren meine Einträge immer Privat und mussten zur Anschauung angefragt werden.Allerdings ist dies nicht mehr der Fall und meine Einträge können von allen eingesehen werden, obwohl keine Änderungen von mir vorgenommen wurden. Wieso ist das so? Und wo kann ich die Privatsphäre wieder richtig einstellen? LG 

Noticed this when trying a work around for 200 mb file limitation from backup import.White boxes appear when pasting items from another board (enterprise account). They cannot be selected or deleted. They are only visible at 1% zoom level. They are not present on the board the content is being copied from. Happens on every board I have tried using this work around on. It seems to be burned into every new board I make (personal account - paid). It’s just not visible until I have objects big enough to zoom out to 1%.It does seem to match a pattern of nested frames I have on one board on the enterprise account. This is present on all my boards (paid personal and free personal), even ones created before making the board with the nested frames.   

We’re trying to host a Summit with upwards of 80 participants. How many users can be on a board at once?   Thanks!

Hi there,Does anyone know why fonts from Miro are not exporting to pdf? I tried multiple ways of doing this and looks like a jpg carries the fonts through but not pdf. Please let me know! I do have a paid membership. 

For a while now I’ve had an issue where the board overview map doesn’t draw the box of my viewport over the map and the map view itself is not the whole content of the board. Anyone seen this or found a fix for it?: 

Hi everyone! I wish Miro team could revert a recent change affecting grouped objects.Currently, when I cover grouped objects with another object, the grouped objects become visible as soon as I move them. Previously, they were only visible once they left the border of the front object. This change is crucial to my work as an English teacher, as it disrupts the "surprise" effect I rely on for interactive tasks, impacting student focus and engagement.I would greatly appreciate it if the previous functionality was restored. Has anyone noticed the change and found it inconvenient, too? 

Why has it got so hard to simply double click on a post it in order to edit it? Instead other post its fly around towards the post it i am trying to edit...

In a mind map how can I change a single nodes color/"style" without changing the color of all the nodes children?

How do we use Miro from iPad?

Hello,I used a board for the development of timelines for my studies. I have not used the board so a number of months now but still needed it. When I login today everything was gone. It is not in the trash and is nowhere to be found. I did not delete it so I am not sure why or where it went. Any help is appreciated.

The Google Doc is a public link. Tried this: https://help.miro.com/hc/en-us/articles/360017572634-Google-authorization-issue » does not work. What can I do?

I have been using the smart drawing feature for a number of years. Now when I use it, I get a popup about AI credits and that I need to move to an more expensive plan.Why has this feature been lumped in with AI and is it normal to move features around and ask for more money when they have been available on cheaper plans?

Our team admin left the company and forgot to transfer the account. We are using free plan and I couldnt open new team. anybody can help me with this topic?