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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,992 Topics
  • 30,104 Replies
8992 Topics
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Guru C GNew Here
posted in Ask the Community
Not able to load the board

I am not able to load a board. Tried it on app(force loaded, cleared application data and reinstalled the app) as well as incognito browser. It simply loads forever.Duplicating the dashboard did not help either. Duplicated one also in ever-loading state.I cannot find a suitable fix. Can you help me?

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Jerome LaiNew Here
posted in Ask the Community
Copy board content and export as PDF

As a board owner, I have granted anyone with board assess via link to be able to export board as PDF. However, the guest still cannot do so. What is the best advise? (See attached) 

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Robert Johnson
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K.ABeginner
posted in Ask the Community
How to switch subscriptions from annual to monthly plans (when changes in team size will be reflected)

1) How do I switch my subscription from an annual plan to a monthly plan?2) If I reduce the team size, when will the change be reflected?- Will it be reflected immediately? (What will happen to the users currently registered on the team?)- Will the change be reflected on the next update date?

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K.ABeginner
posted in Ask the Community
サブスクリプションを年額プランから月額プランへ切り替える方法（チーム規模の変更が反映されるタイミング）

①サブスクリプションを年額プランから月額プランへ切り替える方法を教えてください②チーム規模を減らしたら､変更が反映されるのはいつでしょうか？- 即座に反映される？（今チームに登録されているユーザーはどうなりますか？）- 次回更新日に反映される？

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LeeGNew Here
posted in Ask the Community
Deploy Miro Microsoft Store App with Intune

I would like to deploy the Miro - Microsoft store App (UWP) with IntuneThere is a new ‘Microsoft Store app (new)’ category for Intune applications. The Miro App is however not available in the directory / repository of Store applications.Is this planned @Miro Support ? .. or does anybody know how to get around this ?ThanksLee

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Kristina KabachenkoNew Here
posted in Ask the Community
Change Subscription

Hi👋🏻Could you help with changing a plan. Can I change my Business plan to Starter plan?

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Robert Johnson
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Katy EvansNew Here
posted in Ask the Community
Exporting Miro board to ingest to an AI document chat model.

Hi, has anyone tried to export a Miro board to an AI document chat?   

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Maksim MarkovNew Here
asked in Ask the Community
the board is missing

I created my board on my Miro account. But recently the board disappeared from my list. I found the link to the board in my email, but when I clicked on the link I got the message "No access to board" . what should I do now? I have not shared access to this board with anyone

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Robert Johnson
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niveditaBeginner
posted in Ask the Community
New mouse functionality - is there an option to revert back to the old control scheme?

The zoom in and out function from the mouse scroller or even the touchpad pinch in pinch out isn't working as it used to work earlier. It was much easier than going in the right bottom corner and doing manually...Can you please look into this problem or send help!

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Robert Johnson
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Kevin DewachterNew Here
posted in Ask the Community
Cannot access/open my locked whiteboard

Hello, I created a whiteboard for a team meeting and now I am not able to access the content anymore due to it being locked.Despite trying to log in, using a different browser, I just cannot unlock/access/see the whiteboard anymore … Is there any chance to recover it? it says that the board will be deleted in 4days.The link is: https://webwhiteboard.com/board/yjaYMTyVKTFlG5cdE5lHIHwVpxEXOqQH/Thank you for the help!

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Anders WahlborgBeginner
posted in Ask the Community
Table items get distorted when adding columns

Sometimes when working in tables I want to use a column for simple pictures consisting of a few grouped objects (a few lines, a couple of squares or triangles, a simple smiley made with lines and circles).This works fine until I add another column that “pushes” the column with the pics. Then for some reason lines get distorted, connections are lost and it turns in to quite a mess.Please suggest how to avoid this (example below): Simple (grouped) picture Before adding a new column After adding a new column 

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Tim PerreeBeginner
posted in Ask the Community
Board History icon has disappeared

 Hi all - I wonder if any of you are able to help with this...The Board History icon (normally in the lower left corner) has disappeared (as has the Comments icon that normally is in the same area). The Frames icon is still there. All three icons were there in recent days, but not today.This is happening for multiple boards that I own.I’m using Chrome browser.Hitting refresh in the browser makes no difference.I’m an Education Plan user.Has anybody else experienced this kind of issue, or have a tip on how to resolve it?Many thanks!

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Luiza OliveiraBeginner
posted in Ask the Community
Creating a board that people with visual impairment can navigate easier in it

Hi!Is there a screen reader app that integrates better with Miro or other tools that would make Miro more accessible for people with visual impairment?I will be working with people with visual impairment with various degrees in a future project. When I asked them about the apps that they have been using to navigate the internet they shared that they are not using any yet! I was really surprised by that.Until now, they have been zooming everything in and loosing so much time and energy in this process… With that in mind, I would like to present them a board to help them to collaborate with other participants and focus on the collaboration itself, and not loose so much of their energy struggling with the tool, in this case the board. Could you support me in this design process related to suggesting and testing some integrations? Thanks ;)I read the both posts on Miro on how to create a board that is easier for screen reader to read, but I guess I am one step behind … What screen reader i

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Becs
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theviktoriaaaNew Here
posted in Ask the Community
problem with access

Good day! I have a problem. I don't have free access to my board, how can I get it back? yesterday I gave viewer access to my student and for some reason I also became a viewer. I also have another old profile of mine in miro, I checked it there, I am also a viewer there. Maybe this is some kind of bug? How do I regain access to my board?name of the board Product Roadmaps

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s sNew Here
posted in Ask the Community
Can I use 2FA with sigin in with Google?

Hi.I have a question. Can I use 2FA with sign in Google?I’ve read the article as the below.https://help.miro.com/hc/en-us/articles/7935469290002-Two-factor-authentication-2FA-user-guide- I think it says you can use 2FA with email and password(not with sign in Google).Is that correct? I can’t use 2FA with sgin in Google?Thanks.

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Alina_Ok.UaNew Here
posted in Ask the Community
huge zise of the tools

Hi, friends. I have a problems with the size of board, not only board but tools pannel of it. i do not know what to do. could not find any information in internet. can you help me? how to make it smaller? PLEASE!!!  

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Luke TanNew Here
asked in Ask the Community
How do I check my remaining credit?

Last year our company was offered the Startup welcome credit.  I’m entering my second year of miro now and it looks like I might be charged, however I don’t think I’ve used my available credit.   How can I check my remaining credit?

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MillieNew Here
posted in Ask the Community
apple pencil only drawing

So I’ve been using Miro with my Apple Pencil on my iPad for a while and have experienced no issues, however now I cannot do anything with my Apple Pencil other than draw on my whiteboards. I can’t move anything about or select anything with my Apple Pencil. I’ve switched off the “only drawing” selection in my settings so it’s not that haha.does anyone have the solution to this ?

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Ksenia78889New Here
asked in Ask the Community
Problem with coach

Good evening! I have a problem. I studied languages ​​with the tutors on the Miro board, but after completing the training, the tutor blocked my access to the board and demanded $50 to open the board. What should I do? I have paid for all lessons and have full right to view my assignments!

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Robert Johnson
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KC Beginner
posted in Ask the Community
Motion Sickness / Vertigo from following someone on Miro

A while back, @John Parkin wrote this and I just want to break this out as a separate discussion thread from general Accessibility: “I have a team member who experiences an extremely uncomfortable form of motion sickness using Miro. It’s great that we can turn off the whizzy mouse cursors but it would be much, much better if users have control over the way they experience the live updating of the board by other users. You’d need to do a bit of consultation with experts in the area to understand what would improve the experience but I’d imagine it’s easier to turn off or dial back the near-real-time updating feature than it has been to make it happen in the first place?”I too have a team member who dreads collaboration on Miro because they experience vertigo when following someone. I don’t suffer from the same condition, but it is uncomfortable and tiring for me to watch the screen being dragged this way and that for extended periods of time.  Here are some suggestions:How about a viewe

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Sue BoltonNew Here
posted in Ask the Community
Setup Coaching Business accounts

For coaching organisations to be able setup business accounts that earn money as coaches, for submitted templates. Thereby building your user base while building their brand. SO as a coach, I have a lot of professional Miro templates used in product development with teams. I would like to submit them, but also earn a fee from them, given the amount of work that went into them.

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SAM_Beginner
posted in Ask the Community
I need a SKU

Hi, I need the Miro SKU (Stock Keeping Unit) for my inventory server. Is someone in this community who is well know about the SKU? Thanks in advance BestSAM

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Maria DovhalyukBeginner
asked in Ask the Community
wordwall/learningapps.org

I’d like to use wordwall directly on the board but when I add iframe code it isn’t supported in Miro. I’d like to see how my students do activies directly on the board using wordwall or similar apps via sharing my screen on Skype.How can I see them open and do activities using Wordwall in real time?

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Olga MetNew Here
posted in Ask the Community
Sharing and Import

My team is now thinking of buying Miro subscription, but there’s a few questions that we can’t find an answer to. Could you please help us?Is there a possibility to import Mindmeister mindmaps into Miro? We need editor’s access to mindmaps for <10 people, and unlimited sharing of maps for viewing it with our students (500+ people). Is it possible with the subscription for 10 people in the team? Which subscription type should it be? About the students, which are “visitors” to our maps. How many maps will they be able to open (view mode) without registration in Miro? Is there such possibility at all?Thank you!

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Stephanie Kohlsaat
Stephanie KohlsaatBeginner
posted in Ask the Community
Mein Template öffentlich

Hallo.Ich würde gerne ein öffentliches Template erstellen. Möglichst auf Deutsch. Nicht im Miroverse. Könntet Ihr mir helfen? Ich finde es nicht.Dankeschön 😘Stephanie

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Robert Johnson
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