Ask the Community

Hello,After some time of using miro, I am unable to change pen color or stroke size (I can change to, say, eraser). That is, I tap on pen, then three options appear; when I click on one of them, nothing happens. Pen writes on the screen all right, and no other functions seem to be affected. I can easily fix it by restarting miro. That is, if I kill the app, then start it again, everything works, but after some time it seizes working again. Unfortunately, it happens often, plus it is also not very convenient thing to do during a class.I am using Samsung Galaxy Tab. I do not experience these issues when I open Miro in browsers.My reading is that this topic is related to the same problem, but it got no replieshttps://community.miro.com/ask-the-community-45/samsung-s7-tablet-app-can-t-change-pencil-color-12028Other topics on interactions of a pen with color picker seem to be unrelated to my issue (I am content with choosing between three colors).Thank you! 

Hi, I have a set of rectangles (play cards) that I have been filling in. I have been working on this with a less experienced Miro user so I thought they were moving all the boxes around. But today I went trhough all the cards again, locked all the shapes and text boxes and selected ‘owner only can unlock’. Yet, all the shapes suddendly moved - there definitely is a pattern, as if they stayed locked together but that the entire was misaligned. I cant figure it out, and feel it will keep happening. Here is a regular card with all aligned. Here are the misaligned cards, despite them being locked. Can anybody help with the issue ? it’s as if things slightly moved to the left all together. 

Hi Team Miro! To me it would be very helpful to have a right click option in the tabbar to reopen recently closed tabs. As I always try to keep my working environment as clean as possible, I regularly close not needed tabs. From time to time I close the wrong one or I want to show a colleague a board, that I’ve just been working on. Would be great to reopen it without having to search the projects to find it quickly. Like you have it in webbrowsers. What do you think? 

One of my consulting clients would like to consolidate various miro licenses that have been booked by individual departments - in other words, bring a bit of order to the company's IT. 😊Have any of you done this before, do you have any suggestions on how to proceed? The company is not that big and they want to migrate to an existing business plan.Or should be my only advice: Open a ticket! 😎

I used to use the video call feature of Miro, and really liked it. Now they started to promote the Around.co video solution that they acquired. However I can’t find a lot of information about showing how to use it with Miro. Does anyone here have experience using Around.co s their video solution for facilitating meetings with Miro?i would love to hear them

Hello All!I’m trying to use Stickies Capture, but getting an error message. Just me? Or for anyone else? I’ve used it before (it’s an amazing feature). And I can’t get it to work today - on my android phone, my ipad, or my desktop (web or MIRO app).Each time I try - I get an error that reads “Internal Server Error. Please try again or submit a bug”I’ve got a paid Consultant account - not sure if I don’t have the right plan or?? thanks! 

Hey Miro community!Nice to meet you. My name is Oksana and I’m using Miro heavily these days. I enjoy it a lot! This makes my professional life so much easier. I wanted to report a little issue with the formatting toolbar getting hidden under the main board info bar. I have recorded a GIF to show what happens. This mainly affected my convenience when trying to color a bunch of table cells (as I’m showing in the GIF).  Submitting this because I really love Miro and I hope it helps. Thanks! 

hello - I have imported a Visio diagram, but can’t edit…..searches suggested I should be able to see the ‘pencil’ icon to edit when i click on the diagram - but not showing.have the Business level access - wondering if this is an Enterprise feature??TIA

I can drag and drop docs, but there isn’t even an option to “upload from device.”These are the only options (in pic) 

In Miroweb (chrome Version 122.0.6261.70 (Official Build) (64-bit))When opening a board and for the first time importing a document from onedrive this works (correct single-sign-on authentication is triggered)However, when trying a second import after this the dialog pops up but immediately disappears.This issue was not there in the past, apeared only in last weeks (feb 24)Can this be resolved please?

Hi there, I pasted an image into miro and it’s stuck in the left corner of the board. Eventually it dissapears but then, no matter which board I am in, it suddenly re-appears. Any thoughts on how to delete these permanently? I can’t even click on it, it’s just stuck in the left corner. 

PDF generated by Miro is not in my downloads folder.I have double checked my browser settings and tried on the app as well as both Safari & Chrome. Please help

I have a team member that cannot export frames to a pdf. We’ve tried everything we can think of. Any help? Ideas?

Hello, Our organization has used the free version for some time and like the Miro tool, we are undoing a process so we can get the paid version. We needed a GDPR check done by our Data Protection Officer. He looked at the links to the DPA and GDPR Privacy Policy by Miro and said that Miro was likely compliant but we need a Transfer Impact Assessment to finalize the review. Specifically he said (emphasis mine): "According to https://help.miro.com/hc/en-us/articles/6491838039570-EU-Data-Center-Residency, all data processed by Miro is stored exclusively on servers in the EU. The main data center is located in Ireland, with a second data center in Frankfurt. However, the following functions may involve data transfers to the USA:- When personal data is shared in the context of customer support- If users choose to share data with integrated third-party providers- Data processed by sub-processors, sub-processors can be found at the following list (https://miro.com/legal/documents/Miro-Current

Hi, we would like to use a Miro board for an online, on-demand, training module we are preparing. We would like to give training participants access to the board, to have a go at different exercises, explained using the recorded Talk Track feature. However, ideally we would like the edits which each training participant does (in response to the training activities) to disappear after they have finished, providing a fresh template for the next training participant. Does anybody have experience of doing something similar? Grateful for your advice!

Hi! There is a black menu box that appears to be offering training support for a new user. It seems i have to click on each mini ‘tutorial’ before the box goes away. I am on a PC. The same box is not appearing when I view the board from my profile on a Mac.Worse, It is not letting me click on some of the various ‘tutorials’ to complete the training and make the box go away- It is obstructing my view of the board.  Please can someone assist with this, Thank you!

I’m relatively new to Miro. I like  Present mode that allows me to cycle through frames as “slides”. In a Zoom meeting, I select Share Screen, and pick the Miro browser window. I enter “Present” mode in Miro… Participants are still seeing the full board, not the slide I’m presenting.How can I get the Miro presentation visible to Zoom participants via Share Screen?

I noted yesterday that the option to select an area of a board as the board thumbnail has disappeared in the Edge browser.I reported this to the support team and will update this post as I hear more. While it is possible the support team will reply that this was never an option in Edge, I am fairly certain that I have does this in Edge before.Edge version while testing: 121.0.2277.128 (Official build) (64-bit). I tested as both a board owner and team member.

Since user can screen capture a board, save it, and upload it, why not reduce the steps and let users just grab a region from Change Thumbnail dialog?At a minimum it would be better to have generic images for types of illustrations - concept map, journey map, etc as the choice instead of the current illustrations which are confusing juxtapositions to the real content. 

Do you know if I can share a mind map and allow users to expand/collapse and basically interact branches without them being able to edit the content? I want to embed it in html. 

Hi, I have created a board few weeks ago and then invited my friends via e-mail invitation to the whole workspace. After few weeks we have lost access to this specific board in the workspace. I cannot see it in my boards and my friends also cannot access it. We even tried going to the link attached to the invitation sent just after creating the board but Miro says that you can’t get access to this board. How could this board dissappear? What could have happened?

<deleted the question because I found the answer myself - just hover over edge and drag mid-edge>  

When Miro releases updates, I get these annoying “what’s new” popups all over the screen.  I don’t want to see them - they get in the way of me actually using the board to get work done.How do I permanently disable these popups?  I don’t see any options in preferences, anywere.

I have a magic mouse, using Miro in Chrome browser on a Macbook. I find that the board zooms in and out and moves from side to side in a very distracting way. I think it’s the mouse, but wanted to see if anyone else has had this issue and can recommend troubleshooting steps or has a fix.  Thanks!

When I drag my cursor over a card and highlighted part, there is no “group objects ” button. And using CTRL+G does nothing. it happens only with cards, I can group other objects