Acess to my Miro portifolio

Hi @Luíza Corrieri! I don't quite understand why you wouldn't be able to email Miro and explain your situation just because you don't have a company email address?

@Henrik Ståhl - Only paid subscritpion holders have access to the Miro support form.

@Luíza Corrieri - From what you have shared here, and the Google Drive link you shared with me to your board back up file, when I tried to restore it, “nothing happened” - no error or success message. Upon further review, I see that the file is 235 MB and the max limit for end-user upload is 200 MB as per the Restoring a board backup Help Center article is 200 MB:

https://help.miro.com/hc/en-us/articles/360017572774-How-to-save-board-backup#h_01F6EJDZQFYPCTP9XV5EBHKVR7

Troubleshooting

Please note both board backup downloads and uploads are limited. For downloads, there is a limit of 1GB. As a workaround split the board into smaller boards or stick to the board versions instead of physical backups of the boards.

As for uploads, the Miro interface can only upload board backups of less than 200 MB. To upload larger backup files, please contact the Miro Support team:

• log in to Miro and submit your request using the Support form
• attach your backup file to your request or upload it to any cloud storage and send us the link to it (please make sure to allow anyone with the link to download the file)
• If your backup file is less than 200 MB and you still have issues uploading it please check the troubleshooting steps on this page

Since something went wrong with your payment, I will assume that you are still on the Free Plan and therefore cannot open a Miro support ticket – I will convert this post into a support ticket on your behalf.

Please us know know how you make out!

Thank you Robert!

@Luíza Corrieri - You’re welcome. I went ahead and covnerted your post into a support ticket. Please let me know if you received the email and the message I included looks to be correct :)