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Issue with User

  • September 8, 2021
  • 2 replies
  • 92 views
C

Hi

 

Advice needed I have one user that I have set up with Non Team Member access levels to edit a board and part of the board and Team.  All they can see is a grey screen.  I have removed him re created added different permissions and still just a grey screen.  He has not been set up any differently to others that have had no issues at all.

 

Many Thanks

Caroline

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    2 replies

    Kiron Bondale
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    • Kiron Bondale
    • Volunteer Community Moderator
    • 3040 replies
    • September 8, 2021

    @Caroline Ballinger -

    How is he accessing Miro? If it is via a browser, can he try to access it using incognito mode to see if that works?

    Kiron

    Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
    Robert Johnson
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    • Robert Johnson
      Robert Johnson
    Robert Johnson
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    • Robert Johnson
    • Volunteer Community Moderator
    • 7288 replies
    • September 8, 2021

    @Caroline Ballinger - In addition to Kironโ€™s question:

    • Has he tried a Miro desktop app?
    • Is he on a corporate network/VPN?
    • Has he tried another computer/device?
    • Does he use Miro outside of your boards or does this open happen for boards you are adding him to?
    • When does he get the โ€œgreyโ€ screen, e.g., for all Miro webpages or just boards? If the boards are the pages at miro.com that show up grey, but the Miro logo is in the middle, perhaps this is a WebSockets issue.

    It may also be helpful for him to record a video of what is happening - Loom is free and quite easy to create and share.

    Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca

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