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Text glitches

C

This is new and unusual. When I select the text feature, instead of creating a text box that is in a frame or sitting on the white board and connected to the content in that space, the text is placed on an overlay. The text size stays constant when I zoom in and out, and it cannot be selected to delete. When I select all the text content from that object, there are greyed out words “Type Something” that remain. When you pan around in the board space that text stays in the same place. I can’t get them to go away! Not sure how to switch back to the normal text functions.

 

Thanks!

 

Best answer by Kiron Bondale

@Carrie -

How are you accessing Miro? If it is through a browser can you try clearing your cache & browsing history and then re-starting the browser? If it is through the desktop app, can you see if you get the same behavior through a browser session?

Kiron

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Soumyadeep Mandal
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  • Soumyadeep Mandal
    Soumyadeep Mandal
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Kiron Bondale
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  • Kiron Bondale
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  • June 17, 2021

@Carrie -

How are you accessing Miro? If it is through a browser can you try clearing your cache & browsing history and then re-starting the browser? If it is through the desktop app, can you see if you get the same behavior through a browser session?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
C
  • Carrie
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  • June 17, 2021

Thank you, I’ll try this. I appreciate your quick response!

Kiron Bondale
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  • Kiron Bondale
    Kiron Bondale
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  • Carrie
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  • Beginner
  • 2 replies
  • June 21, 2021

Thank you, it worked to clear my browsing history and cookies cache.

Kiron Bondale
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  • Kiron Bondale
    Kiron Bondale
M

Hi, i have a similar problem with some overlapping texts and layers and I’ve tried many things but can’t get to the underneath layer to remove it. It looks like this:

 

Any solutions for this issue?

Kiron Bondale
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  • Kiron Bondale
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  • June 29, 2021

@Marina Tomic -

Do you see that at all zoom levels or is it only when you zoom in (e.g. over 100%)?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
M

@Kiron Bondale I see it at all zoom levels. 

Thanks, Marina

Kiron Bondale
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  • Kiron Bondale
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  • July 22, 2021

@Marina Tomic -

If there are actually multiple layers of text box objects, the only suggestion I’d have is to select one layer, move it out of the way, and then see if you can access the layers under it. Have you tried doing a selection around the full area of the text boxes, delete them, and see if the conflicting text disappears?

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP
M

@Kiron Bondale Yeah we tried all that. Still didn’t work. Is there a way that someone goes into the board and checks this? Looks more like a bug to me. 
Thanks,

Marina

 

Kiron Bondale
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  • Kiron Bondale
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  • August 3, 2021

@Marina Tomic -

Is this happening with multiple different methods of accessing the board - i.e. from the desktop app as well as a browser, from different devices?

If it is consistent across different access methods then I’d recommend opening a Miro support request here: Submit a request – Miro Support & Help Center

Kiron

Kiron D. Bondale, PMP, PMI-ACP, PSM II, ICP-ACC, DASSM, DAC, DAVSC, PMI-RMP

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