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Help - I accidentally bought a team plan billed annually

K

Hi,

I just purchased a team plan and accidentally bought it for an annual billing cycle- how can I change it from annual to monthly? I have submitted a ticket but not able to get in touch with anyone through customer support.

I now have an annual subscription I don’t need - please can someone from subscriptions team consider refund and changing me to monthly?

Thank you in advance.

 

 

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6 replies

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7248 replies
  • October 9, 2020

@Kavya Singh - This is not something that the community will be able to assist you with. Submitting a ticket was the right approach. Because there is no telephone support, you will just have to wait for support to get back to you.

**UPDATE**… maybe I spoke too soon.

What is you click on the team settings gear icon at the top-right:

 

And then Company:

 

And then Billing - and do you have a Switch to monthly option?

 

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
K
  • Kavya Singh
  • Author
  • Beginner
  • 3 replies
  • October 9, 2020

Thanks @Robert Johnson. Hoping for a response soon!

K
  • Kavya Singh
  • Author
  • Beginner
  • 3 replies
  • October 9, 2020

@Robert Johnson it does not give me the option of switching to monthly here.

Robert Johnson
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  • Robert Johnson
  • Volunteer Community Moderator
  • 7248 replies
  • October 9, 2020

@Kavya Singh - Ahhh, okay. I have not seen a Team plan panel before, or what options are available once one has paid annually. I made a billing error myself about four months ago and Miro fixed it up no questions asked, including any proration adjustments, so I have no doubt that they’ll fix you up as soon as they can get to it :relaxed:

Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
Marina
K
2 people like this
  • Marina
    Marina
  • K
    Kavya Singh
K
  • Kavya Singh
  • Author
  • Beginner
  • 3 replies
  • October 9, 2020

@Robert Johnson Thank you so much. This definitely makes me feel better :)

Robert Johnson
1 person likes this
  • Robert Johnson
    Robert Johnson
A

what was the outcome if this? 

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