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Answered

Miro board is incorrectly set to view only

K

I had the starter plan so I could share one of my boards. I only had 3 boards. I cancelled the starter plan because supposedly under the free plan I could edit up to 3 boards. 

 

Now the oldest of the three is marked as view only. I only have 3. Yes, my dashboard is set to “show all boards”.

 

This is my old account associated to my old work email. I decided, Ok I’ll create a new account and upload the board backups and start fresh. I did that, and somehow now my new account is an associated team member of my old account. My new account does not have any of it’s own boards at all. 

I decided, Ok I’ll export one of the boards and go down to 2 boards, thinking this would unlock the one I need. That did not work.  I tried uploading the board I need to my new account for editing, but it wants me to upgrade. No, there’s clearly some bug with this order of actions on my account causing my boards to messed up. I’m not gonna upgrade to fix a bug. And of course I can’t get support on the free plan so here I am.

 

 

Best answer by Robert Johnson

​@KimSnack - What has likely happened is that this view-only board was set to private and is now locked. This issue here is Miro’s choice of wording (they should show the word “locked”, and therefore a also a link to the corresponding The board is locked help center article.

An excerpt from the article (and the steps that should restore your board to an editable state):

 

ONE MORE THING TO NOTE: If you do not have at least one other member in your team, then the “team” access option will not be present – this is a known gap in Miro’s Free Plan sharing settings flow.

 

Open the board’s share settings and check that the Team access is not set to No access. If it is, change it to something else.

 

This can happen when board that was created in a paid (or trial) subscription was private, i.e., Team access = No access, but then remains in this state when the paid subscription is downgraded back to free.

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Robert Johnson
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  • Robert Johnson
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  • March 6, 2025

​@KimSnack - What has likely happened is that this view-only board was set to private and is now locked. This issue here is Miro’s choice of wording (they should show the word “locked”, and therefore a also a link to the corresponding The board is locked help center article.

An excerpt from the article (and the steps that should restore your board to an editable state):

 

ONE MORE THING TO NOTE: If you do not have at least one other member in your team, then the “team” access option will not be present – this is a known gap in Miro’s Free Plan sharing settings flow.

 

Open the board’s share settings and check that the Team access is not set to No access. If it is, change it to something else.

 

This can happen when board that was created in a paid (or trial) subscription was private, i.e., Team access = No access, but then remains in this state when the paid subscription is downgraded back to free.

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Eca
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  • Eca
    Eca
K
  • KimSnack
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  • March 7, 2025

Thank you. This worked, although I have no idea how it got set to that. In fact, when I went to the share settings it said, “Kim’s team has access”. But I clicked through anyway and reselected “can edit” and the view-only status went away.

 

Thank you

Robert Johnson
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  • Robert Johnson
    Robert Johnson

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