Good afternoon.We had an employee, last year he drew a diagram in Miro, he quit last year.We need to delete this scheme, it contains sensitive data.Please tell me how to do this?There is no access to his account, the email through which he registered has been deleted.
Answered
How to delete another members board?
Best answer by Robert Johnson
Alessandra Filippetti wrote:
Hi everyone, I’m jumping into this conversation because I have a free account, and a team member of mine created a board in my team in the past. I can’t reach them anymore to ask them to delete it. I’d like to know what happens if I remove this member from my team: does their board get automatically deleted, or does it somehow remain hanging around? Are there any other solutions to delete their board? Thank you in advance to anyone who can help! Alessandra.
Before deleting the user, I suggest that you copy the board link and save it somewhere, e.g., an email to yourself. You’ll want to do this should you need to restore the board.
During the process of deleting a user from your team, you’ll be asked if you’d like to reassign their content. I’d suggest you select yourself and then use the Delete user and content action.
Since the Free Plan does not have a Trash bin, you’ll need the board link should you need to restore it.
To restore it, you’d browse to the board and use the restore link:
+2Hi
Sorry to hear about your issues.
Establishing access to the email looks like it’s the first step but Miro can’t restore a deleted email. In this article, we note that: “To regain access and admin rights to your Miro team, the Team Admin should have an active email address that you can use to change the password and log in. . . . If you’re unable to access the Admin's email, please reach out to your Email Service Provider (ESP) or IT team for assistance. Miro is unable to help you regain access to the email on your behalf.”
If you’re on a paid plan, you could also try contacting Miro support here.
Thanks for the answer. We have already asked our IT department and postal service, they cannot restore the mailing address.What other options are there, there is sensitive data on this board, did the former employee do this out of ignorance?
+13While this can seem like big steps to take, an enterprise-level subscription can reduce risk and stop situations like yours from happening again. Miro sales has a contact form if you want to explore this further.
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
1 person likes this
Hi everyone, I’m jumping into this conversation because I have a free account, and a team member of mine created a board in my team in the past. I can’t reach them anymore to ask them to delete it. I’d like to know what happens if I remove this member from my team: does their board get automatically deleted, or does it somehow remain hanging around? Are there any other solutions to delete their board? Thank you in advance to anyone who can help! Alessandra.
1 person likes this
+13Alessandra Filippetti wrote:
Hi everyone, I’m jumping into this conversation because I have a free account, and a team member of mine created a board in my team in the past. I can’t reach them anymore to ask them to delete it. I’d like to know what happens if I remove this member from my team: does their board get automatically deleted, or does it somehow remain hanging around? Are there any other solutions to delete their board? Thank you in advance to anyone who can help! Alessandra.
Before deleting the user, I suggest that you copy the board link and save it somewhere, e.g., an email to yourself. You’ll want to do this should you need to restore the board.
During the process of deleting a user from your team, you’ll be asked if you’d like to reassign their content. I’d suggest you select yourself and then use the Delete user and content action.
Since the Free Plan does not have a Trash bin, you’ll need the board link should you need to restore it.
To restore it, you’d browse to the board and use the restore link:
Thank you so much Robert, you saved my life! 😍
Kind regards, Alessandra.
+13Alessandra Filippetti wrote:
Thank you so much Robert, you saved my life! 😍
Kind regards, Alessandra.
Just a regular everyday Miro Super Hero at your service!🌠
Volunteer Community Moderator | Visual Thinker | Frame many items at once using MultiFrame.ca
1 person likes this
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