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Infinite loading www.miro.com


I cannot load www.miro.com. My internet is fine. I just see the loading logo loading continuously.

 

If I try the desk app:

 

  1. open
  2. login
  3. see blank screen with ‘pretty print’ checkbox top left
  4. can go ‘back to login’ but otherwise the page is blank

 

This seems like a serious problem. Do I offload important content just in case?

Was it helpful?

5 replies

Kenneth Ritley
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Hi @James Moffat 

Sorry you are having difficulties - it’s working for me. 

Probably this is dumb advice IF you already know about it - but since some people don’t - Miro relies heavily on browser caching. That means if your browser or the app have a MUC (Messed Up Cache) then you’ll have difficulties until you clear the cache. One way to test is in a different browser.

Reason I mention this: this has happened to me a time or two, and clearing the cache usually fixed it.

Hope this fixes it for you, too. 

Cheers, Ken


ElvaMiro
Mironeer
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  • Mironeer
  • 922 replies
  • June 4, 2024

Hi @James Moffat 

 

Sorry to hear about your issues. Here’s an article that maybe helps, in addition to Kenneth’s helpful notes above. Hope it works!


  • Author
  • Beginner
  • 3 replies
  • June 4, 2024

Thanks. Would that explain the desktop app also having issues?

 

I rebooted, and it fixed. I’ll try clearing the site cache next time. Using Firefox.

 

 


Kenneth Ritley
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Glad you got it fixed!

The desktop app is (as far as I know) just a wrapper for the browser based app, so even it has the option to clear the cache (help-->reset).

Glad the reboot helped!

In German we have a saying: “Ein Reboot tut gut” - it makes more sense when you hear it phoentically, Ein ReBOOT TOOT GOOT. :-) 


ElvaMiro
Mironeer
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  • Mironeer
  • 922 replies
  • June 5, 2024
James Moffat wrote:

Thanks. Would that explain the desktop app also having issues?

 

I rebooted, and it fixed. I’ll try clearing the site cache next time. Using Firefox.

 

 

ahhhh, great to hear! 


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