Hello,
My team of ~6 Education users can’t access a specific Miro board, although other boards work fine. It’s been down for about a week, the loading bar will just stay stuck mid-way. This board was filled with a lot of images and so I imagine it could have been overloaded. We all have different laptops, browsers, etc. Does anyone have any suggestions or insights?
Thanks in advance.
+13Have you tried duplicating the board and opening the duplicate?
Is this board in a team/workspace that is a paid subscription? If yes, you can open a support ticket from your Miro dashboard.
Hi Robert thanks for the quick reply. Yes we’ve tried home and school networks (Education users). Duplicating is a great idea! The duplicate seems to barely load after a minute, then I try to navigate and everything disappears. I can keep trying though we definitely shouldn’t add anything else. Are there any limitations stated for board size or content that we might have over-stepped?
+13Is this problem board in a paid subscription and someone could open a support ticket?
Unfortunately we’re on the Education plan. It's definitely a performance issue. I downloaded the desktop Miro app, the duplicate barely opens but will crash if I start moving around. I’m trying to export it but that’s not working as well.
I think this confirms we’ll need to keep em smaller going forwards: https://help.miro.com/hc/en-us/articles/360013588560-Tips-to-Improve-Board-Performance
Thanks for your help.
Hello,
Even i am facing the same problem with my board, the loading bar just stay stuck mid-way I have a lot of data on my board. i even tried duplicating the board but even the duplicate is having the same issue. currently i am using the free trial of miro and i have tried every thing nothing is working for me can you please help.
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