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Miro SCIM API - Can't downgrade user from Full to Free Restricted

P

I am writing to request a new feature for the Miro SCIM API that would allow for the automation of user license management. Currently, there is no way to use the API to change a user's role from Full to Free Restricted, which can be a major challenge for organizations that need to manage large teams or many users who are not active in Miro.

By adding this feature, Miro could provide significant benefits to its users. It would enable administrators to automatically downgrade the license of inactive users, reducing costs and simplifying user management. In addition, this feature would improve security by ensuring that only active users have access to Miro, which is essential for organizations that deal with sensitive information.

I believe that this feature would be a valuable addition to the Miro platform and would benefit many users. Thank you for your consideration, and I look forward to seeing this feature added to Miro soon.

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3 replies

P
  • Paul-Weaver
  • Author
  • New Here
  • 1 reply
  • March 14, 2023

I see there are already several requests for this: 

https://community.miro.com/ideas/beeing-able-to-downgrade-users-back-to-a-free-license-7152

https://community.miro.com/developer-platform-and-apis-57/any-api-to-remove-user-licenses-or-remove-users-from-miro-teams-6447

https://community.miro.com/developer-platform-and-apis-57/cant-change-to-free-restricted-scim-api-10053

https://community.miro.com/ask-the-community-45/how-do-i-can-downgrade-a-user-to-free-license-on-team-plan-7165

 

J
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  • Jordan Hume
  • Beginner
  • 6 replies
  • February 1, 2024

Duplicating my comment from this similar thread: https://community.miro.com/developer-platform-and-apis-57/any-api-to-remove-user-licenses-or-remove-users-from-miro-teams-6447?postid=58373#post58373

 

Hello, +1 to this request please.

I manage Miro licenses for students at a tertiary college.

We automatically onboard students with Miro licenses when they are accepted to study their course. They may access Miro as part of orientation activities and be automatically upgraded from Free to Full. However, some students later decline or defer their place and therefore do not need their Miro license and should be downgraded to Free Restricted.

These students may be taking a study break, or may have finished the portion of studies relevant to Miro, and may have submitted assessable work to which they (and we) continue to need read-only access, so a deactivate or delete flow does not meet our needs.

This can affect hundreds of students during certain study periods, so manually processing these downgrades is not really feasible. But these users do cease usage of Miro and their license should be released.

Any suggestions, assistance or advice on priority for this request much appreciated - thanks :)

C

We are just adopting Miro now and are seriously regretting having signed a contract for an Enterprise license specifically because of this structure.  It’s pretty obvious to me that the lack of a SCIM API (or a feature with the integration of an Identity Provider) is a deliberate choice made by the money people and not the technical people, to ensure growth of licenses and thus increased profits in contract renewal.  Really gross.

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