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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

9684 Topics
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DaveMBeginner
asked in Ask the Community
Board Freezes on Desktop. Not in Browser.

I’m having an issue where a board we use freezes as soon as I try to zoom. This only happens when using the Miro desktop. It works fine in-browser.It’s also only this one board. Even when that board freezes I can still open other boards and use them fine.The board is very image heavy, but so are the others. We use Miro for design projects and post lots of high resolution imagery.

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Gabriel AlfaroNew Here
asked in Ask the Community
About the prices

I am thinking to do an up grade of my account but I would like to know if the prices shown are in dolars or pesos?

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David RubioNew Here
posted in Ask the Community
Problems with SSO T-Systems

Hi I have an corporate account in Miro. This account was fine until last week, but now I can’t connect “Your mail is not associated with the SSO account”. How can I restablish the access to my account?Thanks!David RubioT-Systems

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Nick_Miro
Mironeer
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Caroline BallingerNew Here
posted in Ask the Community
Issue with User

Hi Advice needed I have one user that I have set up with Non Team Member access levels to edit a board and part of the board and Team.  All they can see is a grey screen.  I have removed him re created added different permissions and still just a grey screen.  He has not been set up any differently to others that have had no issues at all. Many ThanksCaroline

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Robert Johnson
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Moxi S.New Here
posted in Ask the Community
Period of notice

If I choose monthly payment, then when can the contract be terminated? Could I cancel every month or is there a minimum term?

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Kiron Bondale
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Laura DiedrichNew Here
posted in Ask the Community
Team editing

I purchased a team plan and would like to add a team member as an editor  to my project. How can I do this? Do I have to pay for another seat?I do not want the team member to have to pay anything for collaborating in the tool. Thank you and best regards Laura

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Robert Johnson
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Takahiro TanakaBeginner
posted in Ask the Community
Characters disappear

Hello!I use Miro for group work in my university. I have a trouble.I use Miro on my iPad. Sometimes, I cannot write character on sticky note.If I write sentences on sticky note and I tap another space, the sentences are deleted.This trouble is irregular. Please teach me countermeasures.Thank you!

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Peter VandaeleNew Here
asked in Ask the Community
Upgrade doesn't work

Hi all,I am new at Miro. I downloaded the app (on Mac IOS) and after a test-drive I wanted to upgrade my subscription. However, when I click on the ‘Upgrade’ button (blue in the top right corner) the GUI of the app get’s a bit darker and for five seconds I see it loading and then it all stops and just sits there. I tried the same online and same effect. Not sure what to do next or what could be the cause of the Upgrade not working.

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Albertina ClaytonNew Here
posted in Ask the Community
Not able to switch to another licensed account

I recently chose not to resubscribe to a team subscription I purchased for my team last September because our company purchased more seats for us on its main Miro account. However, now that the team license I purchased has expired I am not able to access the main account I was added to (both are registered to the same email address). The screen for the team account that expired is locked and not allowing me to switch. Any help with this is greatly appreciated. 

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James BoydNew Here
posted in Ask the Community
Agency Process Help

Hi! I am the VP of Operations for a one stop Creative Agency that handles Branding, Web Development and Marketing for Healthcare and Non-profit clients. I have just started at the agency, and up until now the agency has no documented processes or workflows, no documented meetings in place, nothing. I’ve been tasked with creating this structure. I would love to know if someone could help me understand the best way to do this? Thanks! 

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Colleen Curtis
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Nick FoshNew Here
posted in Ask the Community
How to re-create the to do/done count on the Weekly Planner template

I would like a way to count cards that are part of kanban style boards.On the weekly agenda template there is a “to do”/”done” count (see below for screenshot). This is great but it’s position looks as though it impacts Monday only rather than the whole week. I would also like to use this functionality (count of cards etc) on my own templates. I have searched community post but cannot find a way to re-create this myself.Please let me know how this can be re-created. Thank you.   

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Robert Johnson
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Jodie FullertonNew Here
asked in Ask the Community
New here - Help re Inviting to a board

Hello, I am new here and was hoping you could provide a little bit of help or guidance.  We are finding we are inviting individuals to our boards, but they are somehow managing to sign up for a 7 day trial (which we don’t want).   Is there a way to bypass this so individuals can’t sign up for a 7 day free trial?  Thank you Jodie

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Nick_Miro
Mironeer
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masakazu moriBeginner
posted in Ask the Community
temaプラン契約時、2つ目のteamを作成する際は費用がかかるのか

こんにちは。 miroのteam Plan（有償プラン）を2seats購入しており、1つのteamで作業をしておりましたが、もう1team作る必要が発生しました。しかし、miroの画面左メニューより、新規teamを作成しようとすると、新規チteam作成にはクレジットカードの登録が必要と表示が出ます。 有償プラン（miro team）を購入しているが、新しいteamを作成するには、再度team plan（有償plan）を購入する必要があるのでしょうか。

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Robert Johnson
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Syuhei FujitaBeginner
posted in Ask the Community
画像の読み込みの順番を指定することはできますか？

画像の読み込みの順番を指定することはできますか？

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Nick_Miro
Mironeer
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Jo JohnsonNew Here
asked in Ask the Community
Can I recommend the iPad app to the person with visual impairment?

Hi, I’d like to add a vote for more features to assist people with visual impairments – severe through to very mild, not just those who are registered blind and/or use screenreaders as their main way of navigating.One person I work has a visual impairment with uses an iPad – can I recommend the ipad app to him?

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Nick_Miro
Mironeer
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Stanson ConellieBeginner
asked in Ask the Community
Lasso bug?

When I try to use the lasso feature, it would cause the board to be unresponsive and stuck at the lasso feature. Restarting the board undo the crash, however I can’t use the lasso feature at all. Is there any solution to this problem? The lasso bug occured on all methods used to open the board:Using google chrome Windows 10 Using miro app Windows 10 Using miro app Ipad pro (2018) IOS 14.6  

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chris jacksonBeginner
posted in Ask the Community
Boards looking different on different screens

I looked over at my remote partners screen today as he shared on zoom - and his miro board looked different to what I was seeing.   I had created a template, with some arrows that had their edges hidden behind a solid circle, but on his screen they had come to the front and were visible. Has anyone else had this problem? I find it anxiety-inducing as workshop participants might not be seeing the same as what you may be viewing on the screen as facilitator - and if things look terrible (like that did) it affects your reputation and the quality of what you are presenting.

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Nadezda SpisakovaBeginner
posted in Ask the Community
Change the Guest to invited user

I have created boards and invited the users. One team member shows always up as Guest and not as Invited user. This person cannot register, it has pre-populated website registration with the name of another team member, which is grayed out and cannot sign up. I have tried uninviting this guest and re-inviting, but still shows up as Guest and cannot access. How to get this Guest changed to normal team member?

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Robert Johnson
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krisinvtNew Here
asked in Ask the Community
Magnification and frames

I have been using a standard 16x9 frame ratio, but have wound up with many different sizes throughout the course of my project.  I know there is an obvious answer to this and am feeling dumb...but, how can I make all of my frames the same size (and reduce the size of all the sticky notes on them)? I can drag the size of the frame, but making it smaller just excludes the stuff on them.  Any help greatly appreciated as I’m in a remodeling phase of the project before we start generating again! 

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Nick_Miro
Mironeer
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DoreenNew Here
asked in Ask the Community
Share a board to multiple users but do not distribute changes amongst them

He! I‘m using Miro on a Teams Plan as Leadership Coach. Currently we are working on a new product and we are quite uncertain of our idea works out with miro. I‘d like to create a single board and share ist with multiple users at the same time. So far, so good. Persons will work on this board at the same time but shall not see the changes of other persons. So basically have a feeling of being alone on the board. Still we need to see the changes/thoughts of each and every person. I‘m quite concerned there is no way of doing so. But maybe there is an idea on how to handle this with least possible effort. Thanks. Doreen

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YeomNew Here
posted in Ask the Community
Web Clipper Chrome extension Error

When I click Miro Web Clipper extensions, this message pops-up. How can I fix this?

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Robert Johnson
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Shannon RawskiNew Here
posted in Ask the Community
Team members vs board access? Free plan

I am using the free plan in my undergraduate classes. I want to use the share link to given my students board access during class, but I don’t want them to be team members so they can see new board as I make them before class. My students just started making their Miro Accounts and it looks like one student found my team and added himself so I had to scramble and cover up all my board content with a large object. Can I remove this student from my team? Or when I use the Link to Share the boards in class, will that just automatically add the students to my team regardless? I basically want them to be able to collaborate on the boards during class, but I don’t want them to be looking at my boards before class. Also, if I upgrade to get the paid version and make private boards (if that is the only way to do what I need to do) - I don’t want to pay for all my students to get the upgrade too - how does that work?? Many thanks for your help!

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Robert Johnson
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Frank Welsch-lehmannNew Here
posted in Ask the Community
Limit Access to active Academy Members

I am using Miro as a base to share my courses with my academy customers.As I am on a consultant plan I can share the boards, and any guest with the URL can duplicate the board for themselves. That’s great functionality.Now I would like to limit the access and visibility of the board(s) in my repository to active customers. As long as that person is a paying customer that person can access my boards. It is ok if a person has made a duplicate version of a board while the person was a paying customer. But I want to deny them access to any boards in my central repository. Even if that person still has stored a valid URL of a board out of my academy.Can I somehow create a group “active customers” and assign that group with access rights to my boards? I would then have to find a way of how to add and remove users from the group, but that would be easier.

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CathNew Here
asked in Ask the Community
Iconfinder won't paste into Miro

Hi all: Trying to add icons into my board. The icons are there but they won’t “paste” or insert to my board. Have tried many different ones but no luck at all. Anyone else having this issue?

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Robert Johnson
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Юлия ПархаеваNew Here
asked in Ask the Community
Problem with sharing

Hello. I have a Free plan, there is no possibility to share my board or send a link to my students. I click the button Share, but nothing happens, only the screen gets darker. I also can’t invite anybody. What should I do? 

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Robert Johnson
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