Questions & Ideas

I am trying to set up a subscription to use Business Plan. However, the system doesn’t accept my MasterCard payment and I can’t pay vian an invoice, as I only need one member subscription at this point. Would someone be able to help me out with this? Thank you! 

I am working on Miro License automation where I need to get a list of inactive user's accounts and downgrade their licenses from Full to Free-Restricted. This automation needs to be done using GCP Cloud functions; however, I am not getting any API that can be used to downgrade the licenses. Please let me know how to proceed on this, I’ve gone through some threads that mentions downgrading licenses is not supported as of now. Is it available now or is there any roadmap related to this?

So is this a new feature or a bug?….. Cause basically how it worked before was - multi select, click out in empty or other object and it would unselect the previous selection and select that object. However with the shift selection it did work that way but now it just ONLY works like the shift selection where I have to do a drag selection to unselect or click on the empty canvas. I want it to just work how it did for the past 2 years how I have been using it which is just unselect upon selecting a new object unless shift selecting. 

So I got my card charged for no reason, there is no email, no contact information whatsoever, what do I do to get my money back and prevent them from charging me again? It happend two times alreayPlease contact me

Dear Miro Team,My name is Daryna, and I am an Italian language teacher from Ukraine. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning, interactive exercises, and collaboration with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently very difficult for me.Education and my students are extremely important to me, and access to Miro would help me continue teaching effectively and creatively during these challenging times.I would sincerely appreciate any support or opportunity to use Miro through a free or discounted educational plan. Thank you very much for your time and consideration.Warm regards,Daryna DyshliukItalian Language TeacherUkraine

Subject: Request for Discount or Free Plan as a User from UkraineDear Miro Team,от пример вежливого письма на английском языке, которое ты можешь отправить в службу поддержки Miro, чтобы спросить о возможности бесплатного плана или скидки как пользователь из Украины:My name is Iryna, and I am writing to ask if there are any possibilities for a free plan upgrade or a discount for users from Ukraine.I am currently based in Ukraine, and due to the ongoing difficult situation in our country, many people, including myself, face financial limitations. I truly appreciate Miro as a powerful and creative tool and would love to continue using it for personal, educational, or professional purposes.Could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?Thank you very much in advance for your understanding and support.Warm regards, 

Hi guys! I’ve recently faced a very upsetting problem concerning video uploading. I add my video using the tool, but then there is this text without any further explanations or tools to request access. Btw I am a board owner, so why do I have to ask for access? It’s literally my board. If someone helps, I ll be over the moon 

Just created my first board - simple structure just some frames and boxes.I encountered the following problem: Text which I have entered into text elements or standard forms keeps on vanishing or is getting partly invisible (i.e. first line of text is no longer visible, second line of text still is) when I zoom out and back in. To be able to read all text content which I have already entered I need to double click each element until the text lines are re-appearing.I appreciate your hints and comments to fight this phenomenon. 

My account is still the same, nor I have changed plans, the last time I opened this board was in May, end of May or max June first week of 2026. I want to refer to this board again for a project, I have quite a lot of work on there, did not delete anything or neither switched teams etc, I have checked all my emails to make sure any ownership is not switched or nothing has been deleted. I need my content back how do i fix this, kindly help me fix this urgently, thank you!

Hello,I would like to apply for the student license. Unfortunately, my institution does not provide me with a .edu email address or any alternative institutional email. We simply do not have student email accounts.However, I can provide official documentation to prove that I am currently enrolled at a university.I would like to know how I can access the student license by submitting my information, or who I should contact in order to proceed with the application.Thank you very much.

Hi!! I would appreciate if someone could give me an example of uploading a new image with https://api.miro.com/v2/boards/{board_id}/images described (not completely) in https://developers.miro.com/reference/create-image-item-using-file-from-deviceIn fact, what I’m trying is duplicating an existing image in a board into a new one. Because its url is private, I cannot use it by speciffying its url so I’m reading its content and trying to upload it in the same way if it would be an image from device. Thanks in advance!!!

Hey there, do you know if an invitee can download or copy the images of the board you're sharing with him/her ?Thanks

What is the problem of this "reCAPTCHA Token is Missing" Error keep jumping up when I send the share to other team member, and fail? I search this problem from Miro AI chat, and come back with some soution that I have tried, but all fail. I swith the wifi, VPN the network, change the brower, use the APP. I even found my colleague with his miro account has the same issue. What is this "reCAPTCHA Token is Missing" Error? 

When I login to Miro a pop up comes up that says to join team but I do not know who this is and it will not let me dismiss this screen. I am a teacher and would like to set up my own teams. attached is a screenshot. 

Hello Miro Support,I am a Spanish teacher from Ukraine. I use Miro every day to create interactive lessons for my students. Due to the current situation in Ukraine, paying for a subscription is very difficult.I would like to ask whether it would be possible to receive a complimentary upgrade, an educational license, or any special discount available for Ukrainian educators.Thank you very much for your time and consideratio

Trying to export a slide deck results in an error every time

Hello Miro Support Team,I am trying to build a small integration that sends new vocabulary entries from Miro to my messenger.I would like to clarify that I do not need access to Sticky Notes on the board.I need to retrieve the text from the Notes section that opens when clicking the “Note” button in the upper-right corner of the Miro board interface.The use case is the following:My English teacher collects new vocabulary words in this Notes section. I would like to automatically retrieve these new entries using an API and send them to my messenger for easier learning and review.Could you please let me know:Is the content from this Notes section available through the Miro REST API or Web SDK? If yes, which API endpoint or permission scope should I use? Is there a specific OAuth scope required to access board Notes content? If this content is not currently available through the API, is there another recommended approach for accessing it?Thank you for your help. 

Hi everyone,Has anyone else noticed that Miro’s vector export option has stopped working? Over the past few weeks, the export settings seem to have changed, and now I can’t export any boards in a usable vector format. I keep getting the error message ‘An error occurred while exporting the board. Please try again.’Has anyone found a workaround or solution for this? Any advice would be greatly appreciated!

Dear Miro Support Team,We are experiencing an issue with the App Metrics dashboard for our application, R-Adjuster, THE Palette, Super sticknote Manager .Even with a few existing installs and active users, the dashboard currently displays "No data to show" for metrics such as "Total installations" and "Customer account breakdown".Previously, around the end of May, these numbers were displayed correctly. Could you please investigate the cause of this issue and advise on the necessary countermeasures or solutions?Thank you for your time and assistance.Sincerely, 

Dear Miro Support Team,I hope you are doing well.My name is Kateryna Martyniuk, and I am a Ukrainian English tutor. I teach students of different ages and levels, and Miro has become one of the most valuable tools in my lessons. I use it to create interactive boards with vocabulary, grammar exercises, speaking activities, games, and personalized learning materials that help my students stay engaged and make online lessons more effective.I am writing to ask whether Miro currently offers complimentary or discounted access for Ukrainian educators.Because of the ongoing consequences of the war, managing the costs of educational tools has become increasingly challenging. As an independent tutor, I invest a significant amount of time in creating high-quality learning materials, and Miro is at the heart of that work. Unfortunately, the limitations of the free plan make it difficult to continue organizing all of my lesson boards and resources.Receiving access to one of your paid plans would al

Hi everyone,We’re having a problem with our Miro board. We use the free version with 3 users and 6 visitors. However, over the last few days, the board has been automatically moving boxes or deleting content and replacing it with other content that was entered days ago. This is completely disrupting our planning. Can anyone help us solve this problem?

unable to download board back up 

Hi, I’m getting an Internal Error when trying to send an invite to someone in my organisation.This isn’t happening for anyone else.His email address is functioning fine otherwise.He is not a deactivated user.When entering the email address for the invite the Send button simply remains greyed out and gives an Internal Error without further informationThe lack of support options from Miro is appalling.Any ideas?

Hello, in recent days I have been receiving requests to update my payment card. However, when I follow the provided link, the website displays a 404 error. 

Hi,I would love to apply for the student discount but my institution does not provide a student email. I have the documentation from the school where it shows my enrollment details.Thanks in advance.