Ask the Community

Hi, we are unable to install Miro on our Google Workspace. The install option is grayed out for all users, including the admin. Are there any additional configurations that need to be checked for it to become available? Also, our Workspace settings allow all users to install any app from the Marketplace. Do you have any idea what might be causing this? 

Hi, I didn't quite understand the pricing plans on the pricing page.Can a Swedish company with 6 people use the Free Plan of Miro or are small companies required to use the Starter/Business Plan?For example, we know that Unity requires a pro subscription when the project has more than 200 000 dollars in funding or annual revenue. Do you have any similar requirements or can we use the free license?Best wishes

I no longer am able to turn off Dark background for presentation mode. I need this as dark background disables all motion slide transitions (I’ve turned off reduce motion too). I’ve tried incognito mode and the desktop app and it seems like Dark background mode is now forced. Anyone know if this is a bug or a feature degradation?The chatbot was worse than useless about this, so hopefully someone else knows something! Thanks.  

Hello Miro Support Team,I hope you’re doing well.My name is Inna, and I’m an English teacher from Ukraine. I actively use Miro in my teaching to create interactive lessons and collaborate with my students online.I recently learned that Miro offers free subscriptions or special support for users based in Ukraine. At the moment, I have an active paid account, as I wasn’t aware of this opportunity earlier.Considering the current situation in Ukraine and limited financial resources, I would like to kindly ask if it would be possible to apply a free plan or educational upgrade to my existing account, or guide me on how I can become eligible. Access to extended features would greatly support my work and help me provide better learning experiences for my students.I would be happy to provide any confirmation of my teaching status if needed.Thank you very much for your time, support, and for offering such opportunities to Ukrainian users — it truly m

I have been uploading short .MP4 files for the past year to share progress with our team. In the past day or so I've been receiving an error saying that the file type is not supported when I try to upload a video. I’ve tried every video format and I keep getting the same error, the same happens when I try it in a new board or an old one. I’ve tried all steps I've found on the forum.

When you put a flowchart diagram over a frame it tries to show the frame into the flowchart diagram and breaks everything

Hello,I´m new to miro. When I create a Diagram, the connection lines disappear instantly after drawing. I tried with Chrome and Edge and also disabled Graphisc acceleration. Any Ideas on that would be freat.Thanks.Best RegardsThomas

Hello, i am trying to use Miro for a Task board, and I would need to be able to notify the team members that a new task is ready by @ the groupe one of form or another, instead of specific individuals. Unfortunately, while I've read that’s it definitely feasible, I am unable to succeed in my endeavour. Thanks in advance for any help or additional info the community thinks could help me in my quest toward efficiency

I’m trying to create new boards and review existing boards and everytime I try and move to a board I get the continuous spinning blue circle. I’m trying to contact MIRO support to see why this migt be happpening  

I need help with a board issue. Some shapes and content on my board have disappeared unexpectedly on my important work. I can only see the lines and text for those diagrams.I already tried the following troubleshooting steps:Reviewed board history Restored an earlier version Tested in different browsers Cleared cache Opened the board in the desktop appNone of these steps brought the missing content back. 

Hello Miro Team,I am an English language tutor based in Ukraine, specializing in "Professional English for Accountants." I am currently working to help Ukrainian financial professionals gain the language skills necessary to work internationally and support our economy during this difficult time.I currently use the Miro free version, but as my accounting boards (IFRS charts, balance sheet templates, and tax vocabulary maps) grow in complexity, I am hitting the board limit.I understand Miro has been supporting Ukrainian educators. Would it be possible to grant my account access to the Education Plan or a similar supported tier?Thank you for your incredible tool and for supporting Ukraine.Kind regards,Oksana

Dear Miro Support Team,My name is Roman, and I am a student from Ukraine. I am writing to kindly request a free subscription to your platform.In current times, such a useful tool has become essential for studying and as a general aid. It helps organize and structure various types of information, explore new topics in an engaging format, learn efficiently, and connect ideas with one another. It also allows me to continue my education despite existing difficulties. I use Miro quite often, and it has been very helpful to me.At the moment, I am working entirely on my own, and an extended version would significantly support my learning without limitations on creating boards and other features—especially considering the financial difficulties many people are facing in the country at this time.I sincerely appreciate your continued support for Ukrainians and would be very grateful if you could consider my request. Thank you very much for your tim

Dear Miro Team,I hope this message finds you well.My name is Kateryna and I am a teacher of English currently living and working in Ukraine. I am writing to kindly inquire whether Miro is offering free access or extended features for educators and users based in Ukraine, in light of the ongoing war and its impact on education and communication.In these challenging times, online tools like Miro have become essential for continuing our work and supporting our students. I use digital platforms daily to organize lessons, collaborate with colleagues, and engage students in creative and interactive ways — and Miro’s features are particularly well-suited for visual learning, brainstorming, and language activities.However, given the difficult economic and infrastructural situation here, it has become increasingly hard to maintain paid subscriptions. I have heard that some companies are offering special support or free access to users in Ukraine,

I have free account where I can crop image very easy. Now I just payed for Business Plan. Now the crop option on image is gone, there is just a few options. Is there less options when I payed?? You would think it more features

I am not able to pay with a VISA card. I am getting error saying contact your bank. I did and they said that merchant doesn’t support the strong authentication methods that credit card requires.How can I proceed with the purchase?

HiSometimes when I am writing on a board, the pencil suddenly stops writing. Earlier I thought that it was because of the pencil’s low battery because when I took another pencil, I was able to continue writing (maybe the correct term is ‘stylus’ instead of pencil?).But today one of my pupils had the same problem on her iPad. Writing in GoodNotes worked fine though. So we used an alternative for Miro and worked there.  Do you know that problem?

This is in various places across the site, when i edit text on boards etc - the text is showing as random letters. In this pic you can see ‘home’ shows as 5XVN. It’s making the site impossible to use. I am in the web browser. Any suggestions for a fix? I can’t contact support because I’m on a free account. 

I have a default view widget on my board - if I browse to the board directly I see the default view and can go to the canvas, the widget is still there. However if I end up in another widget view (the url has moveToWidget=3458764664907209359&cot=14) the default view widget completely vanishes from the board. Is this expected? It seems very confusing, I’ve now recreated the default widget twice because of this behaviour. 

Dear Miro Support Team,My name is Valeriia, and I am an online tutor from Ukraine.I recently learned about your platform through a recommendation from a friend, who spoke highly of Miro as an excellent tool for conducting engaging and interactive online lessons. After exploring it, I found it extremely useful for organizing teaching materials and enhancing the learning experience for my students.At the moment, I am experiencing difficulties purchasing Miro plans due to the current situation in my country. I would therefore like to kindly ask whether there are any opportunities for Ukrainian educators to access advanced features or educational plans free of charge or under special conditions.I would greatly appreciate any support you can provide, as Miro would significantly help me improve the quality of my online teaching and better support my students.Thank you for your time, understanding, and for the valuable tools you provide to educators aroun

When I create a synched copy of a frame, some of the connection lines are missing. The are there in the original copy.

I’ve got a problem, where after some time all my pictures started turning into this when I zoomed to them. Sometimes it disappears when I move the screen, but after I zoom-in or zoom-out it appears again. I’ve tried Firefox, Chrome browsers but they are still the same.