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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,688 Topics
  • 25,934 Replies
7688 Topics
F
Fábio OliveiraNew Here
asked in Ask The Community
MIRO BUG

Sometimes my miro presents this bug after a collaborator inserts/changes kanban data, he needs to close the miro and open it again for everyone to be able to edit again. Do you know how I solve it?

40
F
2 hours ago
G
Guillaume ChartrandNew Here
asked in Ask The Community
Miro AI and Education Plan Terms

Hi, I want to know before we enable Miro AI in our subscription what is the term of the education plan. If I look at the IA Features Addendum, specifically the 3. Use and Ownership of Input and Output..Do we consider the education plan an enterprise plan?The question is, all our input/output with IA will be use to train your model and becomes “public” or will be strickly use by us. Thanks

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G
3 hours ago
J
Julian SbrinoNew Here
posted in Ask The Community
I love Miro but the customer support is horrible

I made a mistake in hiring a free trial and not canceling, when I went to request a refund, all the assistants just sent empty tutorials and when I asked something they fired more of them. In the end, I sent 6 ATTEMPTS to support and one of them they closed before even responding to me.To be honest, I'm pretty disappointed and desperate.

61
Eca
Mironeer
3 hours ago
L
Lisa McNabBeginner
asked in Ask The Community
Board stops loading e.map is not a function error and opens save as window when refreshed

While working on a board, it will intermittently stop loading and give the error ‘e.map is not a function ‘ .  When I refresh, chrome opens the save as window.  If I close chrome it works again for a while but this happens sooooo often it’s incredible frustrating.  

81
Eca
Mironeer
3 hours ago
V
Vanessa ToyeBeginner
posted in Ask The Community
Starred Boards Missing

I have a number of boards starred from different teams that I’m not a member of. Usually I can access all of them from the “starred” section of the Home area but now it seems that any starred section only represented the starred boards from that team. If I go to the starred boards from a direct link, they still clearly show starred for me.What the heck happened with access rights and quick access? Is this a glitch of my view or a general change to how Miro operates?

1696
Eca
Mironeer
3 hours ago
D
Daniel FridgrenNew Here
asked in Ask The Community
Hey Miro, you want to improve your customer lifetime value? Here is an easy fix.

Hey Miro, don’t you want students to adopt your tool?When on an Education Plan, it’s not possible anymore to create a board that students can edit during say a workshop. So, as an educator, I can’t let design students learn design thinking methods through hands-on work in Miro anymore 😩But people at Miro, you really want students to adopt your tools. Believe me, they are going to advocate for it at their future workplaces when they get to use it as students.I work within the SaaS business myself, and I think you’ve made a mistaken when doing feature changes in your usage tiers.

245
Eca
Mironeer
3 hours ago
M
Mohammad GharehyazieNew Here
asked in Ask The Community
Miro roadmapping template (monaco gp roadmapping)

Hello Everyone.I have just started using Miro.Basically what I exactly need is the template to what they demo on their page (https://miro.com/teams/product/). It is an animated demo and the title of their file is Monaco GP Roadmapping. It has two tables, list of tasks and the timeline, it handles assignees and everything.I searched a lot and could not find a ready template that works that way. What is worse is I have no idea how to customize a template to work that way either. The basic Roadmap template by Miro also only handles dates, no assignees or priorities.Any help is appreciated.

101
Eca
Mironeer
4 hours ago
C
CalebSBeginner
asked in Ask The Community
Can Not Find Recent Boards

Opened Miro today and the dashboard that used to be full of all my recent boards is now full of boards I have never visited before. They are boards owned by people associated with me but how do I find recently opened boards regardless of team? I have checked through each team via the search bar and nothing shows.Also on the ios app on my phone the dashboard is full of these recent boards so I know they exist within my account just do not see them on desktop.Thank you for any help

34818
Eca
Mironeer
4 hours ago
K
Kelvin KredensBeginner
posted in Ask The Community
[RESOLVED] Mind map enter problem

There is a bug with the enter key inside nodes.  

14714
Eca
Mironeer
4 hours ago
D
Dan DefenbaughBeginner
posted in Ask The Community
[RESOLVED] Can't move multiple selected objects with Arrow keys

Yesterday I could move multiple selected objects with SHIFT + Arrow keys. Today I can’t. The objects are not locked. I can still move one object at a time with SHIFT + Arrow keys. What happened?I’m using Chrome Version 110.0.5481.177 on Mac OS Ventura 13.2.1

175964
Eca
Mironeer
4 hours ago
L
lcummingsNew Here
posted in Ask The Community
Shared board not viewable "There's been a glitch" error

Hi there, I am brand new to Miro. I created and shared a board with my team but when they go to click in, they get a very unspecific “Hmm, there’s been a glitch. Please try again in a few minutes.” error message. I’ve tried googling that message and checking the help and community here. Coming up empty on my end. Honestly I don’t even know where to start debugging this. Could really use some help please. Thanks in advance.  

11909
Eca
Mironeer
5 hours ago
S
Sabrina_DLNew Here
asked in Ask The Community
Consultancy use?

Hi,Your TOS say that you can only use Miro at a company for internal purposes, and that you cannot use Miro “on behalf of, or to provide any product or service to, third parties” - but I see threads here on using Miro for consultancy, clients, giving board access to clients, etc. Can you clarify? I’m very confused. Example: Is there a 'client' account type I can use on the business plan? | MiroIf this is allowed for paid users I’m happy to upgrade if needed. I’d love to be able to use the free account  for my project though (am a student).Specifically: What about for an academic policy project with a client (like a policy paper), non-commercial, with the final policy report being published on the university website?Thanks!

40
S
5 hours ago
W
Wewin Wira Cornelis WahidNew Here
asked in Ask The Community
Why does Miro still bill me around $20 dollars every month, when im on free version since 4-5 months ago?

Hey, so i just noticed that miro bills me around $20 a month, for the past 4-5 months now. I initially got the starter plan and unsubscribed, and got back to free mode 4-5 months ago. But when i saw my credit card bills, around IDR 307,000 (indonesian) was billed to miro every month! EVERY MONTHHHH!  

253
Eca
Mironeer
5 hours ago
Z
Ziv ArielyNew Here
asked in Ask The Community
Copy a frame from Miro to Figma

Hi, I'm trying to copy content from a single frame in Miro (which includes flows, vector graphics, and images) to Figma. I also tried the Miro plugin for Figma, but it didn’t work.How can I easily transfer my content to Figma?

61
Eca
Mironeer
6 hours ago
R
RandiCohnNew Here
asked in Ask The Community
[RESOLVED] Bug - logic reversed for "Star/unstar Board" tooltip

I think the CTA to star a board is reversed. Possible Bug? If you hover over the star of an already starred board, it says "Star this board".The inverse is true for unstarred boards. Since "star" is the verb, the call to action would be incorrect, I believe.  

303
Robert Johnson
6 hours ago
C
Carey SingerNew Here
asked in Ask The Community
Does anyone have a solution to their boards disappearing in "Space" dashboard? I can still access via URL

Maybe a bug after some recent updates, but I can’t see the list of boards I own in the Spaces I own from the dashboard.I can still access the board via recents or if I remember the name and go directly via a URL. I can also see all the boards in a Space when I’m in a board and look at the side tab. But a general issue if not solved, as I dont remember the names of all the boards I own. Any solution to this?

30
C
6 hours ago
R
redinasvetlana82Beginner
asked in Ask The Community
duplicate boards why

Здравствуйте.у меня есть два аккаунтапочему-то доски на них дублируютсявсе исправления сохраняются на втором аккаунте как я могу это исправить. спасибо заранее

80
R
9 hours ago
W
wasifdaNew Here
posted in Ask The Community
Exploring collaborative tools

Hello everyone! I'm exploring collaborative tools and recently came across Miro. It looks promising for team brainstorming and project management. I'm curious about how others here are integrating Miro into their workflows. Any tips, templates, or success stories you'd like to share? Also, feel free to check out my insights on innovative solutions here. Looking forward to learning from this community applebees

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W
11 hours ago
M
Mikko KnuuttilaNew Here
posted in Ask The Community
Changing plan - need to delete members from 3 to 1 not effective

Hi!I need to upgrade my plan from freeto business. Previously I had 3 members in Business plan, now I would need for the moment only one. I have removed as advised the 2 existing old members, but cannot still upgrade in the billing form from 3 to 1 plan. It says I have to delete 2 members… Is this just an update and time topic?? THANK YOU for your support!

91
Robert Johnson
11 hours ago
M
Majestic GlueBeginner
asked in Ask The Community
[RESOLVED] Potential Copy Paste Bug after Doc "Copy link to block" action

When attempting to copy paste into hyperlink and or object to link, copy paste doesn’t seem to work. Copy paste works normally for a text box, but on weird occasions it would not copy paste into hyperlink and/or link to object url. It’s odd because copy paste works for text, but sometimes it works for hyperlinking.I think the bug gets triggered when i’m trying to link to a block within the beta feature text document, but not entirely sure. Sometimes it goes away too but not sure what causes it.

7211
Robert Johnson
1 day ago
A
Alisa AntyshynaNew Here
asked in Ask The Community
[RESOVLED] Nov 21, 2024 - 12:15 UTC - Application loading issue

 

447
Robert Johnson
1 day ago
K
Kevin SubrebostNew Here
asked in Ask The Community
Issue: board tools on firefox

Hello,Since a couple of days, the boards I open on firefox do not show all available actions/tools. When i open the same board on chrome, it shows the normal toolbars with all tools.Here are screenshots of available actions that are left on firefox for me:  Thanks for any advice/informations

113
Eca
Mironeer
1 day ago
R
Rxavi_New Here
asked in Ask The Community
Apple Scribble is not working

Hi,  I got the new IPad, Apple Scribble is enabled but the handwriting is not converting to text into the Miro App. Any suggestions how to fiz this?

50
R
1 day ago
T
tony kBeginner
asked in Ask The Community
Modify border radius of rounded-corner rectangle shape?

since the radius is fixed, at larger sizes it becomes too pronounced for my taste.in other tools the radius can be modified (e.g. lucid),i haven’t been able to spot a way to modify in Miro, am i missing it, or it doesn’t exist?

2310421
J
1 day ago
N
nick_111Beginner
asked in Ask The Community
Holding shift while moving object is temperamental. Why?

Hi,Per most editing software, holding shift and moving an object(s) wit the cursor keep the object(s) aligned to the axis.However, in Miro, this seems to work only some of the time. It’s really frustrating! Is this by design, and if so, what causes it not work?Thanks! 

3810
N
1 day ago
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