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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,933 Topics
  • 26,572 Replies
7933 Topics
H
Hoi To WaiBeginner
posted in Ask The Community
[KNOWN BUG] Bug in Dot Grid mode on iPadOS 16.1

The “Dot Grid” mode seems to be malfunctioning after upgrading to iPad OS 16.1. See the following screenshotThe “dots” are rendered as a number of straight lines which makes the mode basically unusable. Meanwhile, the “Line Grid” mode and “None” mode are working fine. 

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Apollonia
Mironeer
2 years ago
S
SimonErzenBeginner
asked in Ask The Community
Possible that other people joining Miro board dont have access to all of your boards in free plan?

Hi,is it possible that other people joining my Miro board dont have access afterwards to all other boards of yours? I have free plan.Regardssimon

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S
1 hour ago
S
SimonErzenBeginner
asked in Ask The Community
how can external users join Miro board without sending them invitation and permissions in free plan.

At the moment I have still free plan for Miro boards. How can external users/people join Miro board without me sending them invitation and giving them permissions? How can they join (what kind of settings should i have) that they can join by only having my board link?thankssimon 

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S
1 hour ago
J
Joanna EdwardsNew Here
asked in Ask The Community
Sticky Notes Disappearing

Hi there I have been setting up some boards for a workshop and when I come out and go back into the board my sticky notes are missing. There are still there, but not coloured so you cant see them (see below). Has anyone else experienced this?    How can I make sure they are ready to go for my workshop?

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M
4 hours ago
D
DataDriverOlavBeginner
asked in Ask The Community
Layers Function Bug

Hello, dear Community.As this is the only way to reach any support from Miro, i reach out again, after having this issue reported last year in autumn, soon after the layers function had been introduced.There was no response.In other cases, Miro support did acknowledge my messages and in two cases the team fixed the bugs that i reported. So i really hope that this message gets through, because this bug is really a dealbreaker for what i am doing with Miro. Here is the message again:i started to notices strange behaviour from the Layers function under certain conditions:Here i do have a Layer called “Canvas”. It contains the following build up: a transparent frame, having the name on it. This frame is important to be able to export the whole canvas including content as an image or pdf. a colored shape, just to give the coloured and visible frame the canvas as an imagethen there are several other layers. Relevant for this part of the board is the “Examples” layer which contains pre-existi

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D
5 hours ago
V
Vadim DichBeginner
asked in Ask The Community
Losing focus while typing in the user search field

Seemingly, a bug, so I wonder if anyone else has seen it.In the active user search, once I’ve typed the first symbol, Miro would change the focus from the search field to something else. So if I keep typing, nothing else would appear in the search field. I have to return to the search field by clicking on it, then I can finish typing. It’s a permanent issue, appears at least in Edge and Chrome, and I’ve had it already for quite a while.

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V
6 hours ago
V
Vadim DichBeginner
posted in Ask The Community
Template search gone bad?

Had hard time this morning, trying to figure out how “Network” or “iPhone” is relevant to my template search query 😅   

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V
6 hours ago
D
DennisWBeginner
asked in Ask The Community
What exactly is a "workspace" in Miro?

Okay, this might be a very stupid question, but i can't really seem to find the answer for it.I'm looking at the pricing page and i am wondering what exactly is considered a workspace in Miro terms. The term is not used at all in the matrix below the pricing tables and i can't find the term “workspace” in the dashboard anywhere either.I'm referring to the one that says:Free: Single workspace with 3 editable boardsStarter:Single workspace with unlimited boardsBusiness:Unlimited private and secure workspaces with unlimited boards for every team and client If i google for “miro workspace”, i'm just being directed towards some marketing terms, but not too any functional application in the board. Is it the teams? is it the organizations? I just can't tell.Some articles in the support section also seems to conflict with the definition of a workspace It's a single teamA team in Miro is a shared workspaceit's a single boardA Miro board is an online workspaceIt's a “Space”a Space for each busin

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Robert Johnson
8 hours ago
U
Uska GautamBeginner
posted in Ask The Community
hao kanshs jsnsnn sb

Bshsh snsnsn sjsjbs sjsjs sjsns sjsns shs snsjs shdjs sjsbs shs s 

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U
8 hours ago
P
PositivityNew Here
posted in Ask The Community
[INVESTIGATING] Cant edit Shapes in mobile app

Mobile Android app is not functioning correct, I can't add or edit text in shapes, double tap or long press both activate move mode and I can't find any other way to edit text in shapes phone : Samsung  galaxy S23 ultra 

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Robert Johnson
14 hours ago
T
Theresa LoganNew Here
posted in Ask The Community
Additional demo or guidance on using layers?

Hello, I was very excited to find the layers function. Being able to easily lock down everything on a “facilitator’s level” was a dream come true. My thought was that I could have a seperate “Participants’ Level” where stickies & dot voting etc. would be accessible without the risk of participants messing up the underlying design elements. But during the workshop in my pilot experiment, I had issues with participants losing stickies behind frames or having them get locked & be unlockable because they were seemingly added to the wrong level? Also, using levels seems to have broken all of the in-board navigation links I made between sections of the board. Just wondering if this is a misunderstanding of the functionality on my part? Or a function that is still in development? Or if there is some additional guidance or demo video or something to help me understand & use the tool appropriately? (The Miro info page on layers is pretty light on details, instructions & use case

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16 hours ago
Isaiah Sherman
Isaiah ShermanNew Here
asked in Ask The Community
Tables (Beta) issues/suggestions

Hello!I have a question about the Tables (Beta) feature that's recently been introduced to MIRO: https://help.miro.com/hc/en-us/articles/22760922335506-Tables-BETA#:~:text=Create%20a%20field&text=Click%20the%20%2B%20icon%20at%20the,fields%20and%20Custom%20field%20types. I'm a big fan of this more "traditional" table setup and the robust ways to group and organize the table. After spending some time using it, I am wondering if certain features are currently possible or might be available in the near future:I can't seem to re-organize columns, I'd expect I could click & drag the column names at the top to reorganize them Hiding a column and unhiding it causes the column to appear at the far right end of the table, which further exacerbates issue 1 with not being able to click-drag to reorganize columns I can't seem to figure out how to embed an image into a cell or field. For example, I have a table for art production tasks that outlines assignees, status, a text description, and

1064
K
18 hours ago
J
Julia FruktenbeinNew Here
asked in Ask The Community
Request for a payment refund

Hi, Miro Community!I have been using Miro and still enjoy it very much, but I would like to request a refund for an additional user who wasn’t added to my account, even though was never in my admin panel. I truly hope that the Miro Support will understand my situation and accommodate my request by refunding the charges for these 10 months. Also, there is no option to change it. Thank you very much!

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G
20 hours ago
StupidJan
StupidJanContributor
posted in Ask The Community
Extreme Lag since latest Update for Intel Mac

Hey Team, I’m having extreme Lag in all my Boards (small and huge). It’s at the point where it is unusable.   Boards in Browser are working fineUninstalled and reinstalled – problem still appears Newstart – problem still appears Boards an all other devices work fine Specs: Intel Mac 2019, 3GHz 6-Core Intel Core i5, 40GB Ram Anyone having the same issue?

334
V
22 hours ago
D
Devyn WeiserBeginner
posted in Ask The Community
Vimeo embed not showing preview thumbnail in miro

Vimeo video link (or embed code) pasted into miro board does not show preview. All videos show as white screen which is difficult to tell the difference when multiple videos on the same board.There was a similar problem described here but no solution found (yet!).Thank you for suggestions!  

32313
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1 day ago
C
CMyersNew Here
asked in Ask The Community
Shape Opacity Settings Not Saving

The issue:I am running in to an issue where when I set the opacity on a shape on my Miro board, that opacity setting is not saving/sticking once the page is refreshed or if I leave Miro and return later. This issue is occurring in single shapes as well as shapes that are a part of a group. What I’ve tried: I found a community post reporting the same issue from a couple of months ago and I tried all the fixes recommended by the Miro representative who posted on that thread, to no avail. Namely:Clearing the browser cache or using a different browser Making sure the browser I’m using is up to date Making sure I’m the only one editing the shape/layer at the time (I’m the only one using the board)The Miro representative linked to a form to contact support if their suggested fixes didn’t work. However, when submitted the support form, I was informed that the support contact form was for login/access issues only and that I should try posting on the community forum.So, I am also posting in hop

131
A
1 day ago
I
Ian RothNew Here
asked in Ask The Community
Unpinned the pen and now I can't find it

I unpinned the pen feature by accident and now I can’t find it in the tools. When I click ‘search for more tools’ I get a refused to connect screen.

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Robert Johnson
1 day ago
P
PsyJayNew Here
asked in Ask The Community
Miro Not Loading on Firefox

I can login but then it loops perpetually on Firefox

125310
V
1 day ago
D
Daniel RalabateNew Here
posted in Ask The Community
Looking to retrieve old Invision screens

To the Miro team,I was unable to export all of my Invision prototypes and screens, and I was hoping I could still have the ability to retrieve that work in order to boost my portfolio. I had linked to InVision prototypes to display my UX capabilities, and was late to exporting that work. Is there a way I can touch base with someone on the Miro team to collect my work? Thank You - Dan

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D
1 day ago
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Nikesh AsharNew Here
asked in Ask The Community
Change Team Admin (Education Plan)

Hi. I’ve read the documentation here but don’t see how to move admin from my user account to someone else’s. I’m moving on from the company so want to provide a good handover.

46514
L
1 day ago
M
Margarita BakashovaNew Here
asked in Ask The Community
timeline template bug

Hi everyone! couple weeks ago it worked fine but today I noticed that topic can’t be opened. those expand arrows used to open a card where you can add extra information. but now just nothing happens, checked on several browsers. please bring back 🙏🙏

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1 day ago
Alyona
Mironeer
AlyonaMironeer
posted in Ask The Community
Here’s what to do if you can’t apply for Education plan, cause your email isn’t accepted

Currently, you need to have an email belonging to the educational institution domain to apply for the Education plan. In case you don't have one but are employed by or enrolled in an accredited institution, our support team will be happy to review your application outside of a standard submission process.Please add a message to this thread if you're unable to apply using this form https://miro.com/education-whiteboard/ and the community team will convert your message into a support ticket.

147390
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1 day ago
M
Matthew ConwayBeginner
posted in Ask The Community
How do I prevent a new board from being created when I start the iPad App?

As the subject says, I’d like to be able to start the iPad app and have it go to the board selection screen rather than have it immediately create me a new board.  This is very annoying as I frequently I want to launch the app and then go view/edit a previously created board.  Instead I have to exit out of the newly created board, then delete it so I don’t end up with a bunch of Untitled boards littering up my view.  Clicking the New Board button when I actually want a new board would be much preferred (which is how the web application works). Hopefully there is something simple that I am overlooking, but I just can’t seem to find it.  Any help appreciated, thanks,   Matt  

89810
K
1 day ago
J
Janna PetrosyanNew Here
posted in Ask The Community
Can't reapply for education tarriffe

I have reapplied for my education plan, received a confirmation email but when I click the link fron the letter^ Miro says the same “reapply” and all the desks are locked((((

302
P
2 days ago
T
Tristrong UnitNew Here
asked in Ask The Community
Layers' child problem

I find interesting problem. I can select similar objects in board and add its to new layer.When i move one objects of this layer, all is okBut when i move some, its return to default layer.Move 1: Layer not change Move​ more than 1: red cube return to default layer  

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E
2 days ago
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