Ask the Community

I was using Miro's free trial. Miro attempted to bill me, but the transaction initially failed because my card limit was too low. A few days ago, I increased the limit, which allowed the payment to process. However, after being successfully billed, the business features I paid for have not been activated. Does anyone knows how to contact support directly?

I have paid more 400 euros but I didn’t get the subscription. Please help me

Hello! I completed a process map but when I try to export it via PDF or image, I get an error message. Please see attached photo. Any help folks can offer on getting this exported would be appreciated! 

Dear Miro Team,My name is Liuba, and I am an English teacher from Ukraine. I would like to express my sincere gratitude for the exceptional support you have extended to Ukrainians; it truly makes a significant impact.Miro has become an integral component of my lessons, enhancing the interactivity, engagement, and organization of the learning experience. My students greatly enjoy utilizing it for brainstorming, vocabulary games, and visually structuring their ideas. It has genuinely transformed my teaching approach, particularly in an online environment.However, many educators in Ukraine are currently facing financial constraints that hinder their ability to access premium tools. A complimentary Miro subscription would be immensely beneficial, enabling me to continue developing dynamic and high-quality lessons without limitations. It would also allow me to create more boards, which is crucial for structuring different topics and organizing multiple lessons effect

Dear Miro Support Team,My name is Julia, and I am a tutor from Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial hardships. Unfortunately, I am currently unable to afford a subscription to Miro, but your platform would be invaluable for my work.I teach children and organize educational activities to help them learn effectively despite the difficulties we are all facing. Miro would allow me to create interactive and engaging lessons that foster better understanding and retention of the material.I kindly ask if there is a possibility to receive a free subscription to your platform for one year or any available support for Ukrainian educators. This would greatly assist me in continuing my work with students during these challenging times.Thank you for considering my request, and I appreciate your time and any assistance you can provide.Best regards,Julia

There used to be a ‘Re-organize Frames’ button that automatically sorted the frame sequence based on their positions, but now it’s gone. Help!

I am trying to create a new Road Map planning blue print. It loads all 13 pages but then comes the spinning circle of doom, it jst spins and spins and spins. I worked out if i refresh the page, that fixes the issue, however, i have also noticed, the objective board that is synced to the company timeline, company road map, is also synced to team b, c, d, and e, meaning anything added to any of those objective frames, is populated on all other teams boards. Is the any way to unsync this as it means we can’t work as teams individually

Hi, how to transpose Table widget in Miro ? I need the columns as rows.

At 100% I only see a micro detail of the board. When I zoom out and level on my board is  at maximum <1% I can only see a small section. I checked chrome zoom which is normal. 

Dear Miro Team,My name is Natalia, and I am an English teacher from Ukraine. I am writing to kindly inquire whether Miro is offering free access for Ukrainian users.Miro has become an essential tool in my everyday work. It allows me to create dynamic lessons and helps my students feel connected and supported.However, I am currently unable to afford a Miro subscription. I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators.If there is a way to apply for free access to the platform, I would be deeply grateful for your consideration. Thank you very much for your time and continued support of Ukraine.

Hi guys! I wondered if you’d consider this request to grant me access to Premium features. I’m a Ukrainian educator (Spanish language) and Miro has become an essential instrument in my lessons. Having full access will help me greatly.  And on behalf of all Ukrainian educators I must say that we really appreciate you doing this. Thanks! Looking forward to hearing from you! 

Dear Miro Team,My name is Yulia Kan, and I work independently as a language tutor in Ukraine. I regularly use Miro to build lesson plans, organize study materials, and create visual explanations that help my students understand complex topics more easily.If you need any documents to confirm my status or location, I am ready to provide them.Thank you for considering my request and for supporting Ukrainian educators.Kind regards,Yulia Kanuliai3116@gmail.com

Bom dia. Eu perdi acesso a uma conta do Gmail, pois a mesma foi excluida. Agora não consigo mais acessar os paineis vinculados a esta conta.

I am facing this issue  after updating the app yesterday Dec 3 2025.  When i try to write fast in presentation mode and try to create shapes ( like writing a number and a small circle around it)  the shapes comes out to be distorted. There seems to be some lag in pen response. Its happening both on browser and in the app.  It works fine in editing mode but presentation mode is acting wierd. Update: I deleted all the existing content in the board and now it seems fine. Will try again with a board that has some content already written. 

In presentation mode, if a object is selected using Select (V) option. And then if we hover the mouse on the object there is a blue box. What is this box and how to get rid of it? It doesnt appear in edit mode. I think this is happening ever since i updated the app yesterday Dec 3 2025

hello good sirs and ladies. Could you please clarify if I can regain access to the dashboard that was in my ownens but submitted to team that i have left and do not have the access.Ive got the link to the board though.Thank you in advance.

That would be great to find out and keep it in sync.

Hello, We are on a Starter plan and want to share a board via the Public Link and a password (with editing rights), to non-registered MIRO users. From what I have read they should be able to select the public link, and the MIRO board appears at which point they need to enter the MIRO board password - no login required.However, this happens for 2 seconds and then they are asked to login/create an account: Image of login screen for non-registered MIRO usersWhy is this happening?This only recently seems to be an issue. We have public sharing enabled and aren’t on an Enterprise plan so I’m confused as to why this is happening. We are definitely using the right link for the board and not the team invite one. Any help is appreciated, thank you!

Hello,My team have been using miro just for basic boards the last 2 years, recently I have to sign in every time i open the page, this was never the case before, I remained logged in no matter how many times I opened and closed the window each day. Passwords entered, logged in, then have to do it all again 5 minutes later, very frustrating.Has anyone else had this problem, or know how to resolve it?

Hi,I would like to export my board notes to .pdf1/ I click on export button (screenshot #1°2/  This windows open to specify the target folder 3/ I click on Enregistrer (Save), and I get this error message  this bug occurs everytime, from the desktop app Additionnal info : From the web app, when I click on Export,  I get this message (Edge) saying impossile to download - no file.