Ask the Community

Images not getting saved after selecting ‘Copy as Image’. Miro board showing ‘Copying’ status and then status closed. NO success message for copied done. It is completely working fine for the other members of the org.Solution:Verified system clipboard settings. It is not getting saved to clipboard. Verified browser permissions. Cleared cookies and cache Verified on two browsers: Chrome and Edge PC: Wind 11 Pro

Hello,I cannot proceed with the Education Plan application because the form only accepts an academic email address (*.edu or similar). My university does not provide such emails, and there is no option to continue with a regular email or manual verification. There is no option to choose anything else; I can only enter an email address, and a regular one is not accepted.As a result, I am unable to submit the application at all.Could you please advise how I can proceed or enable manual verification for my case? 

Hello, I am trying to do a linked documents/frames board, how do I enable this kind of accordion display for navigating several documents and use it as navigational Index ?Thank you!

I have been charged for the whole year without any email suggesting renewal. I was on the startup discount plan. I would have preferred monthly but I didn’t get any advanced notice. As a small startup, this is critical. I have seen other people being charged annually without notice. I am still within the 14 days grace period. How do I get a refund and change to monthly?

Hi everyone, I need help with a Miro board issue.I accidentally left a team/workspace and selected the option “Delete boards connected to this team.”  The problem is that I had created an important board inside that team without realizing it was linked to the workspace.Now I can still access the board through a link, but only in view-only mode, and I get an “Ask to edit” option. So the board still exists, but I lost editing permissions after leaving the team.I also don’t remember the name of the team/workspace, and I don’t know who the owner or admin is. It doesn’t show how is de owner now Has anyone experienced something similar? Is there any way to recover edit access, identify the workspace owner, or move/copy the board to my own account?Thanks in advance.

We are experiencing a sudden issue with the Miroverse "Marketing Campaign Timeline Template" that worked correctly until yesterday. The board contains a Miro table with 222 rows and 5 columns. When clicking into cells in the lower part of the table, the viewport jumps back to the upper part of the table. The selected cell/cursor is no longer visible, which makes editing the table impossible. We already tested the usual troubleshooting steps: different browser, desktop app, zoom levels, cache/app reset and duplicated board. The issue persists. Since the table is far below the official table limits, this looks like a regression or a problem with the Miro table widget/template behavior.Could you please check whether there has been a recent update affecting Miro tables or Miroverse templates?

Hello, I recently (past Sunday) received a message that my education plan expired. I have been trying today to reapply for the educational plan (still a PhD student), but regardless of how I try to access the platform (whether through the link sent through the expiry notification email, or manually through the webpage), I am stuck in a perpetual loading mode (see picture). I have tried different wi-fi/internet networks and different browsers, but nothing worked. Has anyone experienced the same issue? I really need access to my boards as they contain an important part of my research work, so if anyone has some insights on how to go about this, I would appreciate it a lot. Thank in advance, phren 

Dear Miro Support Team,I am writing to you from Ukraine to request your support during these incredibly challenging times. My name is Iryna, and I am currently a university student working as an independent tutor to support my community and continue my professional growth.As you are aware, Ukraine is undergoing a period of immense hardship. Despite the daily challenges, I am committed to providing high-quality education to my students. Miro has become an indispensable tool in my teaching process, allowing me to create an interactive and engaging learning environment that is vital for remote education today.Given my dual status as a student and an educator in a conflict zone, I am reaching out to ask if it would be possible to grant me a free subscription to your Pro or Education plan. This access would allow me to: Maintain the continuity of the educational process for my students. Utilize advanc

I want to publish a screenshot of a miro board that I created in a publication (it is a dissertation and will not be published via publishers like Springer, but through my university library). I used basic features of Miro like rectangles and arrows and lines. Do I need to attribute Miro? Thank you very much.

I deleted a different account and now cannot create a new account with the same email, but I also can’t access the old account. how can I reset this so I can create a new account from a deleted email?

I name my Spaces with prefix numbers: 01 Blah, 02 Blah, 03 Blah, etc. Yesterday (and before) all was ordered as intended. This afternoon I now have 99 Blah at the top followed by 15 Blah then 04 Blah and randomly so. There is no discernible order. This happens in the Miro app and in the Brave browser.I have not changed any Spaces names. I have only edited board contents.   I know you can pin Spaces, but my numbering prefixes eliminated pinning. I searched online: 

I signed up for a free trial of Miro, but it never actually “activated” so I wasn’t able to use it.  After a few days, not the full month trial, I cancelled and deleted my card info.  Cut forward to today, well beyond the free trial and I have a bill from Miro. This needs to be cancelled and refunded.  Any idea how to go about this? I can’t seem to find a way to contact support. 

Hi Miro support team,I have been struggling with subscription cancellation for a while now after the trial period ended. The issue is that subscription will not be canceled until the invoice is paid which is unacceptable and is something I have never experienced before with any subscription system. I need immediate support to stop the subscription and remove my payment method.Thanks

I upgraded to the starter plan for a month to export some pdfs. I am trying to downgrade, but am only seeing the option to cancel. I’ve cancelled, and I’m hoping I don’t just fully lose access to everything I’m storing in here when the term ends … am I doing this right? The support page on downgrading seems out-of-date, because the prompts it’s assuming are not happening for me. 

I have a single parent family tree. The family tree is large. In order for the viewer to navigate through the tree it should be collapsible. What should I do to make it collapsible? Think of the family tree as an organizational chart from top parent to child / children downward for about seven generation. I am in a paid version just to accomplish this.  Thank you for your prompt response.

Hi everyone,I’m honestly quite frustrated at this point and hoping someone here can help.I’m trying to cancel a Miro Business plan associated with my account, but I’ve hit a complete dead end: I’m an admin, but I don’t have access to any billing settings There is no option in the UI to cancel the subscription The contact emails I found on the website bounced back as invalid I can’t find any valid support channel to handle this request At this stage, it honestly feels like once you upgrade to a Business plan, there’s no clear way out.Has anyone experienced this or knows how to actually cancel a subscription in this situation? Is there a working contact or process I’m missing?Any help would be really appreciated 🙏

I am trying to connect Miro to Claude. When trying to authenticate the MCP connection, it has submitted an admin request.Requires admin approvalYou've previously requested this app. You'll be notified once the admin approves it.I am a company admin in a Business plan. I am not able to find where the app requests are to complete the connection.

I click p as a shortcut, but this happens even when I click the icon for the pen. It always returns to default and its annoying, and whenever I reload the grid goes back to default too. Glitch, bug? 

After yesterday's Miro outage, I can't replicate my boards. I only get the message: “Sorry, something went wrong.” Can you help me?

Hello Miro Support Team,I recently created a second account using a different email address and have already purchased a subscription on this new account.Could you please advise how I can transfer all my boards and materials from my original account to the new one? I have tried copying the boards, but the images are not transferred correctly — they are missing after the copy. These images are essential for our work, so we need them to be fully preserved.Could you please help resolve this issue or suggest the correct way to transfer boards with all content, including images?Thank you in advance for your help.