Ever since I can remember, I've had a hard time understanding how membership licenses versus guest members work. The line between the 2 is not clear and I have had to ask for a refund in the past.
This has always caused me stress. Seeing all the messages and questions surrounding member management, I can see that I am not the only one experiencing this with Miro.
Recently, the thing around member management got worst. I found myself paying for a member I had not invited.
The system confused 2 of my logins with my two Miro accounts (one paid and one free) and I was never notified that my ID.
Strangely enough, after I visited a board of my free account with my paid account ID, the system considered deduced from that day that the ID of my free account would automatically become a licensed member of my paid account.
I never authorized this transaction and I ended up paying for a 2nd license that I did not use for several months. The only way I could do this was to check my invoice. This I did a few months later with all the complications that this entailed.
My trust in Miro and the billing was affected.
However, I use several platforms like Google suite or Canvas in the same way and I have never had this problem. The platforms always proactively notify me if there are any charges so I can make the decision (Accept or refuse).
So I strongly suggest that the Miro system ask for implied permission (accept or refuse) before incurring fees for additional team member licenses.
I guess I'm not the first one to have suggested this improvement to the system.
Thank you for your great work. I love all the possibilities that Miro offers me.
