Developer platform and APIs

Hello,A few days ago, I submitted a request for an education account. I am a teacher at a vocational school. Unfortunately, no one has responded and the account has not been activated. What can I do to speed up the process if I cannot contact support by email?Thank you for your answers.Best regards,C. Brand 

Hi,I’ve recently noticed a change in the Miro API behavior regarding frames.Until about a week ago, frames created in the UI using the “Mobile”, “Tablet”, or “Desktop” presets were returned from the API as items of type frame. However, since yesterday, these items are no longer returned as frame - instead, the API now returns them as prototyping_screen.There’s no mention of this change in the changelog, and the API documentation for Get items on board still lists the possible item types as:app_card, card, data_table_format, document, embed, frame, image, shape, sticky_note, text, doc_formatwith no reference to prototyping_screen. Could someone from the Miro team confirm whether this change is intentional?Will there be other related changes to item types, and when can we expect the changelog and documentation to be updated?Thanks in advance.

IN my miro board when I zoom out I can see all the colors or the cards that I have created, when I zoom in all the cards background colors goes away.  If I change the card to a shape I can see the colors but the the text does not shrink and wrap to be visible the entire time.  This bug occurs in all my boards not just one.  This started to happen to me within the last 2 weeks. 

I want to cancel my subscription for the NASA Space Apps Challenge, as I thought it would automatically cancel after a month, and now they are trying to charge me for a month I don't want (the charge was made 2 hours ago).

Hello all,I have set a fixed test font, but still every time I write in a text box, the box starts to move up. How to stop it? I don't want to lock the box because it is collaborative, I just want the text box to stay fixed where I put it.Thanks!

When embedding a Miro board in presentation mode, only the first slide/frame is displayed.The navigation arrows work (I can click “next”), but the visible content does not change.I tested: Different browsers (Chrome, Firefox, Safari) Incognito mode Clearing cache and cookies Different boards and embed codes The problem persists everywhere. It worked fine until recently, so it seems to be a new bug in the embed viewer.Is this a known issue, or can you help me fix it?

I recently used Private mode with anonymous names to facilitate a retrospective. When private mode was turned off, no names were displayed (as expected). However I used the AI catch-up feature today, and when I selected “Show details” it listed the content of each stickie note under the name of the person who had added it! The AI is not honouring privacy mode, which means I cannot promise the team it will remain anonymous.Are the people at Miro aware of this, and is there any plan to rectify this?AI showing the names of who put what 

I’ve built a Miro app and have a “Development” version that’s connected locally to the localhost 2000 port. I’ve installed this app in my Miro account but when I try looking for it in a board, the “Development” one doesn’t show up, just the live published one. I’m pretty sure this used to work - not sure what I’m missing. Anyone has any ideas?  

with a link into a Miro board, the link gets stripped leaving only plain text in Edge. Pasting the same text into other programs preserves the links, so not sure what is going on here

Hi,I would like to make an app based on miro that would be focused on general cabinet design and kitchen design.I need to limit the abilities of miro so it would be easy enogh for carpenters to work with the app.The app is to be marketed seperatly

I’m working on integrating miro whiteboard in an VR application on Quest 3 device with an in-app web browser. Unfortunately clicking input fields in the whiteboard won’t make the system keyboard show up, but the browser plugin I’m using allows executing arbitary javascript on the page.Currently I’m editing the content in the #canvas-focus-holder>p element when pressing keys on an virtual keyboard, but it doesn’t work well with the styles. Then I noticed miro web SDK, is there a way to better simulate keyboard input and edit elements on board correspondly with SDK?

Hello! During my class the Miro page refreshed and ALL my boards were deleted!!! Can someone help me?

I was on a free trial of your service, and I’ve just been notified that I will be charged $40 soon. I have no intention of continuing the subscription and absolutely do not agree to be charged.It is unacceptable that I’m being told I must pay for a full month I will not use, simply to cancel the subscription. I do not wish to use the service any further, and I am requesting that my subscription be canceled immediately without any charges.Charging users for an entire month after they decide not to continue—especially when no usage will occur—is completely unreasonable. I’m making it clear now: I do not authorize this $40 payment.Please cancel my subscription immediately and ensure I am not charged.

Hi, I used the new slide tool to create a presentation. But I am struggling to understand how I can have elements (like post-it) that participant can interact with. Everything is locked for them. I want the participant to the presentation to be able to drag the post-it from the left over the image of the plate. Thank you for your helpThoma 

Hello Miro-Team!Here’s my question: Is it possible to share a Miro business account so that one time Person-A can be the host of a Meeting with his Miro board and another time Person-B. They would not be active at the same time nor need to collaborate. They should be able to save their boards and go back to them time and time again after repeated sharing of the license owner role. Thanks! Anita

We are designing a JSM service desk using portals only (no email) and need to come up with a blueprint to map the customer process from first call to service desk (tier 1) to resolution.  Does a blueprint already exist that we can use to design and document our process?

Looks like lots of users are asking for DARK MODE, for at least FOUR YEARS.So - why haven’t you responded?

Greetings to Miro Support Team,My name is Dmytro Kostiuk and I am a Scrum Master from Ukraine I have been using Miro for a while already for providing as high-quality materials as I can for team collaborationI have learned that Miro offers free access to premium features for Ukrainian users owing to the ongoing situation in Ukraine. I would like to request access in order to use the platform as a visual and interactive tool for teaching children online.I would be sincerely grateful if you could provide me with access or guide me through the process of applying. I can provide proof of my identity if needed.Thank you very much for your support of Ukrainian educators and children.Best regards,Dmytro 

Hey. Please, add one hotkey for the highlighter tool and three hotkey keys for the saved colors. When working from a laptop and a graphics tablet, it is not very convenient to constantly access this toolbar. I want to click once and select it already. 

An error appeared while fetching data form board that I can only access as a viewer (not editior):{   "type" : "error",   "code" : "3.0018",   "context" : {     "boardId" : {       "value" : "uXjVJ6HI7yA="     }   },   "message" : "Internal error occurred",   "status" : 500 }After obtaining access as a editor - this error is gone. Can it be related to the insufficient permissions?

This morning I cannot load my Miro board, see screenshot below. I tried for an hour now. I have an urgent presentation need to access my board.  

When I try to submit an application for the Education plan, my email with the address @edu.hse.ru is not accepted. Please help me figure out how to make the form go through.

I was wondering, what exactly is supported by the Delete Item API? I’m trying to delete paint items through the API but get a 500 error, so I assume it’s not supported. Is it supported by any of the other delete related APIs?

Dear Miro Support Team,We are experiencing an issue with the App Metrics dashboard for our application, R-Adjuster, THE Palette, Super sticknote Manager .Even with a few existing installs and active users, the dashboard currently displays "No data to show" for metrics such as "Total installations" and "Customer account breakdown".Previously, around the end of May, these numbers were displayed correctly. Could you please investigate the cause of this issue and advise on the necessary countermeasures or solutions?Thank you for your time and assistance.Sincerely,