Developer platform and APIs

Hello everyone,I have run into two things today that I cannot resolve on my own, and I would be grateful for an answer from anyone who knows how this actually works — Miro staff or otherwise.1. A paid subscription has not lifted the MCP call limitI use Miro through the Model Context Protocol. On the Free plan there is a hard ceiling of one hundred tool calls per day per organisation. Once that ceiling is reached, every call is refused with:"Your organization has reached its daily Miro MCP tool call limit of 100 calls on the Free plan. The limit resets tomorrow."I hit the ceiling in the middle of a single editing operation, which left my board half-finished: the text was written, the images and the accompanying explanation were not. So I followed the upgrade link in the error message and bought a subscription.The limit did not lift. Every call since then returns exactly the same message, still describing my organisation as being on the Free plan — including user_who_am_i, which does not

My name is Alina, and I am based in Ukraine. I am an active user of your platform, utilizing Miro for educational and collaborative purposes. Given the ongoing and exceptionally challenging circumstances in Ukraine, I would like to inquire if Miro offers any special support, grants, or extended access (such as complimentary access to the Business plan) for Ukrainian educators, students, or community initiatives.I deeply appreciate how valuable Miro is for my work, and any guidance or assistance regarding available programs for users in Ukraine would be greatly appreciated.Thank you very much for your time, understanding, and support.Best regards, Alina Kopytko

I need to get a board ownership change to myself where I have access to the board through a link but I am not a member. Is that possible? If yes then please share the steps. 

I have a lot of deactivated users in our instance which are not found in the SCIM API. I can manually delete them via the UI in batches of 50 but this is tedious. Is there a way to do this in bulk using the API?

Hey Miro team,the board overview (which is heavily used by our organisation) seems to be locked in a column in the middle of the screen and does not resize according to the window size. This looks like a bug. More importantly, all board thumbnails are gone! They seem to be present in the board details but are not displayed in the board overview. Note that both are related to the space view (Browse view, not Overview) – Thumbnails seem to work for starred board view though. Could you please fix this asap – super annoying! Much appreciated.

The newest app update introduced a search bar at the bottom of the screen. I will not be using this in my workflow and want to be able to close it. It being at the center bottom of the screen gets in the way of the visuals and work I am completing. P.S. When adding new features, please consider the ability to turn off the new additions for user flexibility and preferences. New features should never be a one-size-fits-all solution in such a dynamic application as Miro is, or should be.

Six months ago, I developed a python app that uses the Miro MCP server to generate an Entity Relation Diagram (ERD). On trying it today, the the MCP board search tool is OK, so I have a connection; however, app fails on calling 'diagram_get_dsl' and 'layout_get_dsl' tools. Are they still available ?Error message:2026-10-15 11:20:44,495 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 202 Accepted"2026-10-15 11:20:44,795 - INFO - HTTP Request: GET https://mcp.miro.com/ "HTTP/1.1 405 Method Not Allowed"2026-10-15 11:20:44,798 - INFO - GET stream disconnected, reconnecting in 1000ms...2026-10-15 11:20:45,203 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:46,342 - INFO - HTTP Request: GET https://mcp.miro.com/ "HTTP/1.1 405 Method Not Allowed"2026-10-15 11:20:46,783 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:49,196 - INFO - HTTP Request: POST https://mcp.miro.com/ "HTTP/1.1 200 OK"2026-10-15 11:20:49,1

In a single controlled attempt with reported Web SDK version 1.104731.0, getById returned the expected Image item (type image). Board getInfo succeeded before and after the file call and matched the expected board. Image.getFile('preview') was invoked once and rejected after 3345 ms; no File was returned. Our privacy-preserving recorder retained only Error.name=Error and local classifier labels OTHER_TEXT/UNCLASSIFIED. Those labels are our own, not Miro error codes. The raw error message was not retained. The inspected public SDK source sends IMAGE_GET_BLOB for getFile and implements getDataUrl through getFile; this source inspection is not an independent attestation of the bytes executed in that attempt. We have not established the cause or verified effective scopes. Is there a supported Web SDK way to obtain a non-sensitive rejection code/category that distinguishes file permission, image conversion/delivery and lifecycle failures? Which documented file-specific preconditions should

Currently I am using the Business Plan. A few days ago I’ve started to have the complication with adding some pictures and convert it. The chat replies with the similar text ove and over again:  

Bonjour,J’ai récemment supprimé mon compte Miro et j’ai ensuite essayé de créer un nouveau compte avec la même adresse courriel. Depuis, je reçois un message indiquant que j’ai dépassé le nombre de comptes autorisés et que je dois utiliser une autre adresse courriel.J’aimerais pouvoir utiliser mon adresse courriel habituelle pour mon nouveau compte. Comment serait-il possible de débloquer mon adresse courriel afin que je puisse me connecter normalement?Merci pour votre aide!

Hello,Although both email addresses—belong to me, I accidentally activated the wrong account and paid from the wrong address. The address I intended to activate was another email. Please help me correct this mistake. Please cancel the payment I just made and activate the other account.

I have a board of stickies each with multiple tags. I want to cluster the stickies by just 3 tags - Lets say happy, sad & neutral whilst ignoring all the other tags on the stickies. Is this possible?

Hello,Has anyone populated a mindmap from an Excel spreadsheet from the automation tool, n8n.io? Many thanks

Hi there! Is it possible to export Miro Mind Map with keeping the hierarchy? I’ve tried to export in CSV, but I get a flat list of items. Maybe it is possible using API?

Hello Miro Support Team,I'm experiencing an issue with editing my boards after my free trial ended.I currently have a Free plan and only 3 boards in my team. However, one of them is still locked in View only mode.Here is what happened: After my free trial expired, one of my three boards became view-only. I checked the permissions: I am the owner of all three boards, and my team has Editor access. I duplicated the locked board. The new copy became editable, but another previously editable board was automatically switched to View only. I deleted the original locked board, leaving exactly three boards again. However, the other board remained locked in View only mode. Current situation: I have exactly 3 boards in my team. I am the owner of all of them. Editing permissions are correctly configured. Only 2 out of 3 boards are editable. The board "Дмитрий. Математика 9кл" remains locked. As I understand it, the Free plan allows users to edit up to 3 boards, so all three should

Hi,I would like to make an app based on miro that would be focused on general cabinet design and kitchen design.I need to limit the abilities of miro so it would be easy enogh for carpenters to work with the app.The app is to be marketed seperatly

How can I log in to Miro running on a Webex Board when the email link just logs me into Miro running on my Mac?

Hi, I applied for a miro education account a few days ago, (Almost a week) and I havent received any emails confirming the application has been received or approved.How long should this take, and can it be approved soon please (Upcoming deadlines etc)?Thanks! 

I collaborate with a person in China. I am in the US.When the user in China has her OS (Mac) set to Chinese region, she can type chinese onto the board and it renders correctly, using simplified chinese.When I view the board on Linux, with my system set to English, I see the Japanese Kanji:interestingly, when I *copy* the text with my mouse and paste it outside of miro to a local app or to Google translate, I get the correct chinese character:一直 and if she switches her Mac to English settings, she also sees the Japanese Kanji. If she changes the Mac back to Chinese, she sees the Chiense charcter. It seems that for non-Chinese systems, when you render the character, Miro is choosing the Japanese kanji form of the chinse character. (BTW, this is for all fonts we tried, Noto, Titan, etc)But the underlying information is there; I can copy it out and it’s Chinese, not Japanese.

Dear Miro Support Team,My name is Olha Shumakova, and I am an English teacher based in Ukraine.I actively use Miro for my daily work and projects, but due to the ongoing war and difficult economic situation, I cannot afford a paid subscription. Access to advanced features would help me enormously to conduct interactive lessons for my students.Could you please let me know if my account is eligible for a complimentary upgrade or special support program for Ukrainians? If necessary, I would be happy to provide proof of my Ukrainian citizenship or any additional information that may help with the review of my request.Thank you for standing with Ukraine and supporting our community.Best regards,Olha Shumakova 

Hi all,We're currently evaluating how we might use Miro AI within our organisation, but before moving forward we need a deeper understanding of what happens to our data when AI features are used.We've already reviewed the published documentation and spoken with our account team, but we're looking for a more technical discussion covering topics such as:What board content is sent to LLMs Which AI providers and models are used Where data is processed and stored Whether prompts, inputs and outputs are retained Whether customer data is used for model training Security controls, tenant isolation and governance optionsI'm interested to hear whether anyone in the community has successfully had this level of conversation with Miro.If so:Which team did you speak with (Security, AI Engineering, Solutions Architecture, etc.)? How did you arrange the conversation? Were they able to provide the level of detail needed for an internal security review?Any advice or experiences would be greatly apprecia

Looks like lots of users are asking for DARK MODE, for at least FOUR YEARS.So - why haven’t you responded?

Dear Miro Team,My name is Daryna, and I am an Italian language teacher from Ukraine. I would like to kindly ask if you could consider providing me with a free or educational subscription to Miro.I use online tools extensively in my teaching practice, and Miro would be an invaluable platform for visual learning, interactive exercises, and collaboration with my students. Due to the ongoing situation in Ukraine, purchasing a paid subscription is currently very difficult for me.Education and my students are extremely important to me, and access to Miro would help me continue teaching effectively and creatively during these challenging times.I would sincerely appreciate any support or opportunity to use Miro through a free or discounted educational plan. Thank you very much for your time and consideration.Warm regards,Daryna Italian Language TeacherUkraine

we are running into 500 errors when we create a lot of frames, the code works fine on my instance, however fails for a customer for whom we are running the code for. A quick google search seems to suggest that this is a rate limiting error? https://community.miro.com/developer-platform-and-apis-57/500-error-on-get-tags-from-item-endpoint-19904Request that produced it:POST https://api.miro.com/v2/boards/board_id/frames{   "type" : "error",   "code" : "3.0000",  "context" : { "boardId" : "redacted" },  "message" : "Internal error occurred",  "status" : 500}