Developer platform and APIs

I work for a health system on the West Coast and was wanting to purchase the Miro Business Plan as I only have 6 users interested in Miro at this time.  Potential is there for more users down the road as others see the potential applications.  My company requires any perspective Vendor (Miro) to complete an Information Security assessment form as we have to ensure our data is going to be safeguarded (HIPAA).  Then after completion of the form there is a 1 hour call with our IT Security Team for them to ask questions related to the form.  Total investment of time is about 2 hours.   I am not interested in the Enterprise plan which is where I understand your security review support kicks in.  I have explained the minimal lift involved in my security assessment request but was told by my Sales rep. Kayla the following “Thanks for reaching out. You can find security resources and information in Miro's

Dear Support Team,Is there any opportunity to get the access to my Recap 2025 now, in April? I’m afraid it is not available any longer, however, I would appreciate an opporunity to look through this archived information again.Thank you. 

Hi!I have a Miro board that contains several internal links between graphic objects. When I create a copy of the board, some of these links stop working. What’s strange is that only certain links are affected—others continue to work just fine. I haven’t been able to identify any pattern that explains why some links break while others don’t.How can I solve the problem?

Hello everyone,I was wondering if there's an available API endpoint or another method to fetch my custom templates. Any insights would be appreciated!

Hello, My question is regarding MP4 Video Uploading to Miro, we work many animation references, and video support is extremely important. Every time I try to upload a video I get an error “File type is not supported” for some reason. previously I was able to add without problems, and now It stopped and I don't have the option, as also for my team members across all boards as well as new boards.I tried to upload a linked video file to OneDrive, but also faced problems there where I get messages that I am not authorized and wasn't able to preview the video, and other team members can’t view it aswell, so that option was also not useful to say the least.other alternatives I was resorted to was to convert mp4 to gif, but quality decreases and realistically it is not sustainable. Would love to get support and guide on how i can fix this issue (like I mentioned, previously I was able to paste videos without a problem)

Dear Sir/Madam, I would like to have business plan, but I am not sure about some features. I am from Ukraine and not sure if I can get refund. With kind regards,Kateryna Sakhan

I have just upgraded my miro account to export my slides with high quality. But the options are still greyed out. I have a presentatin tomorrow and need to solve this issu before 8 am british time tomorrow.thanks 

I was logged in by my gmail account and now my mail is blocked and i cant log in. I want to receive my board on my other account 

what happened? why can’t I use miro AI. I have a bussiness plan subscription. And i am the admin. it’s my team

Hi!! I would appreciate if someone could give me an example of uploading a new image with https://api.miro.com/v2/boards/{board_id}/images described (not completely) in https://developers.miro.com/reference/create-image-item-using-file-from-deviceIn fact, what I’m trying is duplicating an existing image in a board into a new one. Because its url is private, I cannot use it by speciffying its url so I’m reading its content and trying to upload it in the same way if it would be an image from device. Thanks in advance!!!

Hello!I tried to submit my app to Miro marketplace but nothing happened. And the errors in dev tools.App’s url https://www.smartfindreplace.com/plugin/index.htmlUpd: Profile settings page >>>>>» I click “Submit your app,” then I briefly see the application submission form for a few milliseconds (less than a second), after which it closes automatically. I remain on the Profile Settings page and see the errors shown in the screenshot.Upd2: I don’t have adblockers; the settings in the browsers allow the necessary actions; I tried in different browsers; I tried in Incognito mode as well. The same result.

Does any know where I can find information on how to add a horizontal swim lane shape to a board with an API? I am specifically asking about the Miro native shape. 

Dear Miro Team,I’m a user from Ukraine and I recently learned that Miro offers free subscriptions or support programs for Ukrainians. I would like to ask if I might be eligible.I’ve been using Miro for about 3 years in my work as a teacher to create engaging lessons and organize learning materials. However, with the free version and limited board space, my boards become quite heavy, and my laptop sometimes struggles to handle them, which makes it difficult to continue working effectively.Having access to the full features of Miro would really help me create more interactive lessons and keep students interested.Please let me know if there is a way to apply or if you need any verification from me.We deeply appreciate your support at these dark times. Looking forward to hearing back soon. Best regards,Oleksandra

Hi all! New to Miro and i love it!! was working on a project for the whole day with sidekick and got to the final stages of the chat to start the build and the page crashed… board is there chat isnt!! Now if ive worked on it for hours surely it should be somewhere?? Really need help

Hello Miro Support Team,My name is Nadiia, and I am a tutor from Ukraine. I have been using Miro for my studies and teaching, and it has become a vital tool for my work.Due to the current situation and the ongoing challenges in Ukraine, it is difficult for me to maintain a paid subscription at this time. I have heard that Miro supports Ukrainian educators and students by providing free access to premium features.I would like to ask if I could be eligible for such a program. This support would allow me to continue providing quality lessons to my students.Thank you for your understanding and for supporting the Ukrainian community.

Delete button is greyed outAfter clicking on the parent button on table column, I was unable to delete the column. I’ve since then decided to hide the column, but I can’t seem to even find the unhide button. Please help me out, is it a bug?

Hi, I’ve been using the Miro MCP connector well for the past week or so and today I’m getting this error code. Is anyone else getting this? Does the Miro team have an update on this? 

Today I faced the problem of endless loading. The platform itself loads extremelly slow, often without any progress. Not to talk about the boards. They start loading but the loading goes on for 15 percent then it stops. I used google chrome, michrosoft edge on my laptop. tried using the app for the laptop, tried incognito mode - nothing works. the board only loads when my vpn is on. I am in Russia. I don’t hear about any loading issues from other people located here. As for other devices, I tried loading the boards on my iphone in safari and on my ipad using the app. it works throught the app from time to time but doesn’t work consistently. What might be the problem? please help 

I am creating a complicated and very large diagram, and I don’t want all the details to be visible at first glance. That’s why I need nested diagrams. I would like to enclose child diagrams inside a block that appears on the top‑level diagram. The child diagram should be visible only when I double‑click the block to enter it. Two layers of nesting would be fine, but if possible, having three or four levels would be excellent.

nvm it was a proxy firewall issue

Good morning, Team, Miro, What are the steps to transfer ownership of an Admin account. Our previous Admin manager has resigned, and all of the accounts was terminated. However, the new Miro add-on was purchased and sent to the previous admin account.  Thank you for your assistance. 

Hi everyone,I’m embedding a large family tree from Miro into my Wix website using the iframe embed code.I’m facing an issue with navigation: While the mouse scroll wheel allows me to zoom in and out perfectly within the Miro board itself, once it's embedded on the Wix site, the scroll wheel only moves the webpage up and down (or the board up and down) instead of zooming into the board.I want my site visitors to be able to use their mouse wheel to zoom in and out of the tree naturally, as they would on the Miro app.Is there a specific attribute I should add to the iframe code, or a setting within Miro/Wix that enables "Scroll to Zoom" for embedded boards?Thanks for the help!  <iframe width="768" height="432" src="https://miro.com/app/live-embed/uXjVGfg2Prs=/?embedMode=view_only_without_ui&moveToViewport=19888,9482,4211,1998&embedId=774156072556" frameborder="0" scrolling="no" allow="fullscreen; clipboard-read; clipboard-write" allo

Hi, I started with free plan and upgraded. Then the board that I used for free plan dissapered from my home screen. I shared the free plan board with others, so I can still see via the link. However I would like to see all in one place rather than click the link. Please let me know how to change it. 

Hey is there a way to track cursor position within WebSDK? thanks