I logged into my board today and noticed that all of my images were missing. I quickly learned they were not missing, but moved to the background. The problem is I can not bring them back to the front. The only way to see the images is to either hide the device or make the background transparent.
Has anyone seen this before, and how do I resolved it without having to go frame by frame removing the background?
Thanks in advance
I’m on a free account by the way.
Robert Johnson2 years ago
Update from Miro support:
Hi Robert and John,
Thank you for your patience!
As you expected @Robert, there was indeed a bug on our side that caused this behavior, but the good news is that the development team has already resolved the issue and released a fix.
@John - Our sincere apologies for causing any inconveniences to your workflow. Please let me know if you are now able to see the images on your wireframes or if you have any additional questions - I'm here to help!
@John Dough - This appears to be a bug. I will submit a support ticket and report back what they say. I will also CC you in the ticket.
I can’t remember if wireframe objects used to have the Bring forward/Send back, but if they did, the option is gone. Images are getting lost in the wireframe. The same thing is happening with sticky notes.
@John Dough - This appears to be a bug. I will submit a support ticket and report back what they say. I will also CC you in the ticket.
I can’t remember if wireframe objects used to have the Bring forward/Send back, but if they did, the option is gone. Images are getting lost in the wireframe. The same thing is happening with sticky notes.
1. Create shapes or frames below your current wireframe objects - in this example I used Frames and used the L hotkey to create new Connection Lines. Make these the same size as your current wireframe, e.g., smartphone, objects:
Select your wireframe objects, which will select the images behind them - and use the Filter to isolate the images, then drag them out from behind the wireframe:
As you expected @Robert, there was indeed a bug on our side that caused this behavior, but the good news is that the development team has already resolved the issue and released a fix.
@John - Our sincere apologies for causing any inconveniences to your workflow. Please let me know if you are now able to see the images on your wireframes or if you have any additional questions - I'm here to help!
I confirm that I am still currently having the same issue. When adding a custom white colour frame and moving it over existing objects on my boards, some objects gets hidden and some show on top of the frame.
I do not understand the pattern of which type of objects gets hidden behind the frame, and which objets remains visible on top of the frame.
I think the “send to the back” feature is gone? That would have solved the issue.
Anybody else had the same issue and managed to fix it?
Though this is resolved, I had this problem today.
@Adam Watson - I just tested this again through the latest stable Chrome and Miro desktop app on Windows 11 (64-bit) and am not experiencing the bug (the images are still on top of the the wireframe object).
What is your setup? Have you cleared your cache or reset the app data (if using the desktop app)?
I did empty the cache to no avail. It's odd, only for some kinds of objects like these little groups of guys. If I move the objects a little I can see they're there, and then a little zoom or scroll and they pop back. But when I reload the doc, they'll be all hidden again :(
That was Chrome. I just tried in the installed app, it's similar, but different there. These objects appear and disappear as I move around 🤔
In fact, that popping in and out happens the same in the app and Chrome. The work around so far is to select all, jog everything a pixel and it all comes back until I next load the page.