Ask the Community

Hello, I recently purchased a Starter Miro subscription as an individual, not as part of a company. I use it for my learnings, especially AWS. To my surprise the AWS icons are only available to Business plans. I find it a bit shameful that such a simple feature is unavailable after paying 8$ a month. As an individual user I couldn’t care less about “built-in timers, video chats and estimation apps” that would honestly make more sense belonging to the business tiers, while basic AWS icons are missing. I really like the product and was evangelizing it to others, but honestly I will cancel my subscription if this isn’t made available and switch to Lucidchart or similar. Best, GL

Hey Miro Team,I am preparing to publish a book chapter with Routledge and intend to include screenshots of a Miro board I created. I seek formal permission to use these images in my publication, as previously indicated in Miro community discussions, users own the content they create. Could Miro’s legal department provide an explicit permission document, or guide me to relevant information confirming this?Thank you for your assistance.Best,Megha

We have an Enterprise plan, in our settings, we have not enabled the Two-factor authentication (2FA) as shown.However, today some of our users were prompted to enable two-factor authentication during normal login (not via SSO). They were asked to setup 2FA.This happened to a number of users, not all users were prompted. Why was it?The expectation is, when this 2FA is still deactivated, it should not prompt users to use 2FA to sign in.Any idea?

Hi,A board I own has disappeared from my account. When I try to access it via the link, I get this message:"Board has been deleted. To access the board, please ask the board owner to restore it."This is the link: But since I'm the owner and it's not in my Trash folder (and I didn't delete it), I'm unsure what to do. Any help to recover it would be appreciated.Thanks!

I've read that for OCR to work, the image resolution must be at least 640x480 (https://help.miro.com/hc/en-us/articles/22401862585234-OCR-Optical-Character-Recognition-Beta-release).Does this mean that OCR won't work in a smaller image? in icons, 16x16 pixels for example.

Hi,I have a board with a large number of users. We need to create a new space and give the users access t to that space. Finally we will move the board to new space. I cannot find a way to get a list of users. Everywhere I go, I can find a way to extract users.I have hundreds of users, I’m willing to spend 2 or 3 hours to copy paste each user but Miro strangly forbid to copy text. Miro seems to show users like a picture.What can I do?

Hii party peopleI’m a student, so I’m working on a free account, MacBook, Firefox.My group and I worked on one board for the last few months. Now this Thursday is due day, and I wanted to export a few elements to add in my papers. So I did successfully export a few elements of our Miro board as an image. Now I wanted to export another one, and suddenly “embed” is the only available option for me (see screenshot down).I did successfully export a variety of elements out of the same board just like 40minute ago. Back then,I had the option between PDF and images, could even say as PNG or SVG. Everything worked fine.I tried as follows:A. I tried to select the item I want over the title in the left corner. – no successB. I tried to select every element in the section. – no successC. I logged out of my account, deleted the cookies and logged in again. – no successD. I downloaded the app for my macBook and tried the sel

Help,I’m only seeing dependency lines when the Dependencies app is open. The filter is set to always on, but when I close the Dependencies app, the dependency lines are no longer visible on the Miro board. Thank you in advance.

Where has the search bar gone? It used to be in the top left box but it seems to have disappeared? Free version. 

Странно что российские разработчики не сделали русского языка в приложении...

Since the release of new features recently I’ve noticed that subtle changes to boards are being lost, such as changes to transparency of colours in shapes.I’ve also noticed that the ordering of layers may change when boards are reopened, making it appears as though content is lost or corrupted.I suspect this may be a bug/defect, but please let me know if there’s anything I can do to control this?! 

See pic below… this came from a template… but how do I edit the parameters of the Generate Summary Doc button (i.e. add or subtract what it is using as input...the sticky notes theme section in the template. The template has 4 theme stick sections, lets say I wanted 6)And, how do I re-create this on a different board (without importing or copying from the template)?  

Во всех ответах пишут, что русского языка нет )) Хах.Я нашел способ руссифицировать Miro.Расширение для Firefox или Chrome - Linguist - переводчик веб-страницВозможно сработают и другие подобные расширения.

Recently, some people are unable to access my boards as visitors.  I’ve never had this issue before and it has been happening more in recent months (been using Miro for years now).  This is the permissions for a recent board where a visitor could not access.  Please help - I use these for many situations where visitors need to see the board.I am on the paid, starter version  

Can anyone help me troubleshoot why some visitors are taken straight to a Miro board via a shareable link, whereas others are asked to create an account?I just ran a virtual session, where 80% of the visitors could access the board via the link (some of which already had a Miro account, but many of whom didn't). I am a paid user, and set up the sharing settings as per the instructions.I have another workshop later today and would really like to avoid the same issues!Here is the board in question: https://miro.com/app/board/uXjVPiKMjcg=/?share_link_id=6425333

Dear Miro Community & Team, I just opened my Miro and realized I forgot to cancel my free trial :( I can’t afford to pay for this mistake. As you notice, I tried the free trial using personal email so it is not paid by my company at all (although it’s for work purpose). I really need your kind support to help me cancel all the subscription & the outstanding. Please. Thank you very much!

Hi, Miro Community!I was using the trial period of subscription becuase I just want to use it for exporting my chart for high quality and I only use it for once but I didn’t realize that my free trial was over and my debit card has been charged $20, this money is a lot to me now as a student. It is my last allowance. I receive a confirmation email that my ticket has been received but after that I have received no reply. This refund is incredibly important to me as it represents my entire academic allowance, and I'm currently struggling to afford my studies without it.I hope somone can help me. Thank you! 😭

Working with the beta version of tables and as of today I’m not able anymore to customise the color of the field in a “single select” column.Also tried to create a brand new board and a brand new table, but still I have the same issueAny help?Giacomo.

The little context menus, when you edit something are designed as floating objects. They very often block the view. Is it possible to attach them to the top, bottom or so? They are annoying me all the time. 

I’m atm using Miro for free waiting for an upgrade to Miro Starter plan. Me and my collegue (that already uses Starter plan) experience that when we invite people to collaborate in our boards using the shared link they - without us doing anything - becomes members in our team and we get asked if we’re supposed to pay for them. Since I’m used to Mural where this never was an issue I’m confused about how I’m supposed to collaborate with guest editors in Miro. What am I doing wrong? 

I have started a free trial, for our team, but have cancelled it. How do I ensure that it is cancelled for everyone and not just for me? 

Hi everyone,I’m having trouble playing an audio file embedded from my Google Drive. It was working fine before, but tonight it suddenly stopped. I’ve tried using several browsers, but the issue persists.When I click on the eye symbol, the player interface appears, but the play button doesn’t respond when I click it.I use this feature frequently, so I’d really appreciate your help.Thank you!

So, apparently, this appears to be an issue for several people, but I’m getting an Error loading payment session issue when I go to upgrade my account. Using F12 shows that I have instances of an error: Failed to load resource: the server responded with a status of 429 ()Is this just a known bug that has to be fixed on a per user basis? 

The embed function doesn’t work properly today.

Hi all,Is there a way to customize the card description in Miro and save it as a template? Thanks, Mieke