We have an Enterprise plan, in our settings, we have not enabled the Two-factor authentication (2FA) as shown.
However, today some of our users were prompted to enable two-factor authentication during normal login (not via SSO). They were asked to setup 2FA.
This happened to a number of users, not all users were prompted. Why was it?
The expectation is, when this 2FA is still deactivated, it should not prompt users to use 2FA to sign in.
Any idea?
hi
Sorry to hear you’re having issues. Not sure what the issue may be, but perhaps it has to do with the users’ settings. They may have an outdated browser or cookies that need to be refreshed.
As an Enterprise user, you have access to the Support team directly and someone can look at your account to assess what may be causing this. Instructions are here
Thank you
All good, it was a mixed up. As we have 2 environments, Sandbox and Production.
While configuring Sandbox, we were testing the 2FA setting. Those users were in both environments, hence they were prompted to set up 2FA from the Sandbox when logging in.
hi
Ah, great to hear! Thanks for updating the thread with details, in case it’s useful for other users in the future. Appreciate it!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
