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What happens to teammembers after cancelling trial?

  • December 13, 2024
  • 1 reply
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I have started a free trial, for our team, but have cancelled it. How do I ensure that it is cancelled for everyone and not just for me? 

Best answer by Robert Johnson

@MariaEK - I will assume you went from a Free Plan to free trial of a paid subscription (i.e., Starter or Business Plan).

Since paid/trial subscriptions are tied to a team and not individual user, once the subscription is cancelled, it is cancelled for all members of that team space.

Keep in mind that, If you went from a paid Starter Plan to a free trial of the Business Plan, any additional team members invited to the team during the trial would remain as team members and would require a paid license once the trial is over. 

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Robert Johnson
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  • Answer
  • December 14, 2024

@MariaEK - I will assume you went from a Free Plan to free trial of a paid subscription (i.e., Starter or Business Plan).

Since paid/trial subscriptions are tied to a team and not individual user, once the subscription is cancelled, it is cancelled for all members of that team space.

Keep in mind that, If you went from a paid Starter Plan to a free trial of the Business Plan, any additional team members invited to the team during the trial would remain as team members and would require a paid license once the trial is over. 


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