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Since the release of new features recently I’ve noticed that subtle changes to boards are being lost, such as changes to transparency of colours in shapes.

I’ve also noticed that the ordering of layers may change when boards are reopened, making it appears as though content is lost or corrupted.

I suspect this may be a bug/defect, but please let me know if there’s anything I can do to control this?! 

DITTO very frustrating

I’m having this issue as well - specifically, when I change the opacity of a shape on my board, it doesn’t always stick when someone else opens it or if I refresh the page.

Hi @Matthew Ueckerman, @Bethany Denton, and @Emerie,

 

Thanks for flagging this! 

 

I recommend trying the following steps to help stabilize board edits:

 

  • Ensure you’re using the latest version of your browser or app.
  • Clear your browser cache or try a different browser to see if this helps changes stick.
  • If possible, avoid multiple users editing transparency or layer settings at the same time, as syncing issues can sometimes arise with concurrent edits.


    If these steps don’t help, please submit a support ticket with details like your browser version, steps to reproduce, and any screenshots or recordings. Your input will help us troubleshoot and resolve this more quickly.

Thank you for your patience, and apologies for the inconvenience! We’ll keep you posted on any updates regarding this issue.

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