Ask the Community

Dear Miro Support Team,My name is Tetiana, and I am a trainer in Ukraine. Due to the ongoing war, my country is facing significant challenges, and many of us are experiencing financial difficulties. It's also almost impossible and unsafe to provide offline educational trainings for Ukrainians right now. Unfortunately, I am currently unable to afford a Miro subscription, but your platform would be invaluable for my work. Miro is a very useful platform for education, and having access to it would help me and my students continue learning effectively.I am reaching out to kindly ask for free access to Miro’s subscription plans as part of your support for Ukrainian educators during these challenging times.If this initiative is still available, I would be grateful for your guidance on how to proceed with the application.Thank you very much for your continued support of Ukraine.Best regards,Tetiana Goryslavetstati.goryslavets@gmail.com

Hi,I can no longer get any icon from the Images & Icons plugin. When using Iconfinder, I can see that the http response is successful, and even get some data but the plugin does not show any of it (follows screenshot): Any ideas on how to solve this issue?

Hey there MiroverseI have an educational licence, which i thought meant it was a full licence. I have recently created a project list and utilising the simaltaneous views. But for some reason, one view, the timeline view, keeps disappearing and when I try to recreate it, the system asks for me to updgrade. Is this a bug or a change in the system. I also realise this is probably two issues lol Any help or guidance would be greatly appreciated 

The entire platform is unusable literally until this is fixed. Can’t open any board

Dear Miro TeamAs many people here, I have the same issue with one of my boards. I use McBook, additionally, I also tried my iPhone and there it doesn’t work too. However, it works with the laptop with Windows. I have no idea, if there’s a connection between these facts, so I need your help.Best regards,Miro user 

A specific board I’ve been working on for over a month suddenly won’t load in any browser or device. (Other boards work fine.) I’ve been trying throughout the day with no luck. The board get’s stuck on a gray screen with a “connecting...” message on mobile or “Connection restored” message on desktop. I’m wondering if anyone can help meet access to this board please?  

I built out a blueprint but every time I go to use it, it tells me that there is an error creating the space. I am newer to Miro, but was able to get this to work the other day when I had less boards in it. Most of these boards are just placeholders for me and there’s nothing in them at the moment. Anyone know what to do? This is what I receive after I click “create space” 

Добрий день! Не можу завантажити 1 з двох безкоштовних дошок на міро. Звільнила кеш, оплатила більшу памʼять в іcloud, спробувала зайти і з додатка, і з браузера на різних девайсах, дошка не відкривається. Починає завантажуватись і зупиняється на 20% з білим екраном. Що робити?🙈

Hello.For context, i just used the board less than an hour before the problem appeared.  My friend and I use boards for our projects, and we have 3. I can access only one of the three. The others it just writes “Connexion established” over and over without loading. I just used one of the two I can’t access now less than an hour before it did that. My friend is the owner and she didn’t change any permissions.

Looking to make the switch to a different platform until this board loading issue is fixed or ideally even permanently since Miro has had this lagging issue for over a year now. Does anyone have any suggestions? And it would be awesome if the other service could have things copied and pasted from miro onto it

I had a board from 3 years ago, I left it there.I went in today and realised it’s disappeared and tried to pay for the plan to restore it. However, that’s not possible. Is there anyway that it can be restored? Please help.

One line text is always trailled with an empty character (space?)This confuses centering text

Hi everyone,I need some urgent advice because I’m in a difficult situation with my Miro account. By mistake, I deleted my entire team. Now I cannot access any of the boards or settings from that team. I know teams are the “container” for boards, members, and billing, but I was surprised that after deletion there is no trace at all in my account. That team also had a pending invoice for the subscription renewal. After deleting the team, this invoice completely disappeared from my billing section, and I’m not sure if it will still be charged or if it was automatically cancelled. At the moment I had to create a new team with the Free plan to keep working, but,I’m worried about the work I lost in the deleted team, I’m also worried about the unclear billing situation.I’ve already opened a ticket with Miro Support, but while I wait for their answer, I’

Dear Miro Team,My name is Diana, and I’m an online Ukrainian teacher from Ukraine. I teach private lessons and regularly use Miro to make my classes more interactive, engaging, and visually clear for my students. It has been an invaluable tool for both lesson planning and helping learners stay focused during our sessions. I am a principal at a licensed educational institution, so I can provide an official certificate of employment at the school if necessary.If there’s a way to receive free access in my case, I’d truly appreciate it. I’m happy to provide any documents needed to confirm my role.Thank you very much for your time and support!Warm regards,Diana

Hello,I am from Ukraine and I’ve heard that Miro provides free access or special support for Ukrainians. Could you please confirm if such help is available now and how I can apply for it?Thank you in advance!

Dear Miro Team,My name is Anastasia Rybenko. I help Ukrainians learn Polish, and I would like to ask if there are any special programs, discounts, or humanitarian access options currently available for Ukrainian users.Thank you in advance for your support and assistance.Best regards,Anastasia Rybenko.

https://community.miro.com/ask-the-community-45/my-cursor-is-shifted-down-24018 Пробывал - не вышло, курсор смещен во всех браузерах.

Hi Miro community,We’re working on documenting a large number of processes across many different departments in our organization. Each department has multiple high-level processes, and each of those processes has several sub-processes.Example - 8 Departments, Each departments have 10 to 15 high level process, Each High level process has 15 to 20 subprocesses, may be sub processes itself has Sub-sub process.1. Finance Department - Payment Process - Inside payment, Reimbursement process is one of the sub process - Inside Reimbursement process, I have Employee permanent is separate process, Employee in contract has separate process.What is the best way to structure and organize this kind of large-scale process documentation in Miro? How industries handling this kind of scenario?Would love to hear how others have approached this and if there are any best practices or recommendations from Miro?Thanks in advance!

It's extremely annoying. I have a pro account, and yet whenever I log in, the dashboard defaults to boards shared to me. From others. This seems backwards, and I can't find a setting to rectify this. Am I missing something? How can I make it so when I sign in, I'm in my dashboard. This has nothing to do with cookies, or session data as it really doesn't make any difference / matter which board I was in last.

Miro seems to have some serious privacy issues. My collaborators can see private boards that they should not have access to, and I can see boards from my collaborators that I should not have access to.On top of that, Miro has ongoing server issues. My account on computer and tablet appear as separate accounts, even though I use the same email and password. As a result, I see different boards depending on the device.Finally, Miro’s customer support is practically nonexistent. Does anyone know how to fix these issues? Or, even better, does anyone have recommendations for online whiteboard alternatives? Given Miro’s problems with such basic features, the bar is not set very high.

Hello!I have a question about the Tables (Beta) feature that's recently been introduced to MIRO: https://help.miro.com/hc/en-us/articles/22760922335506-Tables-BETA#:~:text=Create%20a%20field&text=Click%20the%20%2B%20icon%20at%20the,fields%20and%20Custom%20field%20types. I'm a big fan of this more "traditional" table setup and the robust ways to group and organize the table. After spending some time using it, I am wondering if certain features are currently possible or might be available in the near future:I can't seem to re-organize columns, I'd expect I could click & drag the column names at the top to reorganize them Hiding a column and unhiding it causes the column to appear at the far rig

Getting this error when i try to use the Chrome extension from Miro.  I have uninstalled it and reinstalled it and made sure I’m logged in to Miro for that browser. Also tried different browsers.What else can I do to troubleshoot this?  

Hello! Someone paid for my subscription today, I didn’t do it. When I recieved a receipt by email about payment I went to my account on Miro and deleted my account immediately. I am afraid of scammers. What should I do next? Help me please

Boards get duplicatedI’m trying to organize my boards within a space, but everytime I click on a different board, the way they’re organized changes and loses the category or it makes it look like boards are duplicated. What am I doing wrong?