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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,845 Topics
  • 26,358 Replies
7845 Topics
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Lynn FranzNew Here
posted in Ask The Community
Move an object on Mac

HiI have an excessive amount of time trying to move a simple text box in MIro.  I can grab the box with no issue but actually moving it to where I want to on the board is impossible.  What am I doing wrong?

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L
2 years ago
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Vita VaraksNew Here
posted in Ask The Community
Проблемы с добавлением новых участников команды

Здравствуйте, коллеги! Пользуюсь бесплатной версией Miro, количество участников моей команды меньше 15 человек. Делюсь ссылкой с человеком, которого хочу добавить в команду, однако ему выдаётся сообщение об ошибке: Страница недоступна/ Сайт miro.com выполнил переадресацию слишком много раз.  Подобная ошибка может происходить несколько раз за день с разными членами команды, работающими по разным ip-адресам. Прошу вашей помощи :С 

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Robert Johnson
2 years ago
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Till1001Beginner
posted in Ask The Community
Shapes dissapear when exporting to PDF Best Quality

In some frames, the curly bracket shape itself disappears when exporting to PDF as shown in pictures.This only happens when exporting in best quality (which is really not ideal at all - I have a presentation next week...)Using the webapp / desktop app returns the same result.I have tried grouping and ungrouping the brackets with the related text.As written, there are other frames with curly brackets that are exporting in best quality mode. Only for some it is not working… PDF export (best quality)PDF export (“small file size” quality)Miro App / webapp 

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2 years ago
Alfredo Jahn
Alfredo JahnNew Here
asked in Ask The Community
No one can see my cursor

I’m new to Miro. The other day I was invited to use an existing board. While we were all collaborating (looking at board) I could see my co-worker’s cursor (with their names) as they moved around the board. None of them could see my cursor. I tried several things. In Chrome, I tried opening the board in Incognito more. I also tried opening the board in a different browser (Firefox). I tried using my personal MacBook Pro on my home network. Still, no one can see my cursor. Is there a setting I’m missing? Thanks.

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Alfredo Jahn
2 years ago
Garland Coulson
Garland CoulsonBeginner
asked in Ask The Community
Creating templates to share?

I am new to Miro but have used many other collaborative systems like mind maps.I am a time management coach and I want to create a number of templates that my clients and students can then copy for their own use. I don’t want them working on the originals.I am looking at the share options. I was thinking of using the View level so they won’t be affecting the original, but will that let them copy the template to their own free Miro account? Thanks for your help!

1791
Robert Johnson
2 years ago
K
Kshirsagar, Amol AshokNew Here
asked in Ask The Community
Migrating Team from Free to Enterprise Plan

Hello, At present I am using a free plan for Miro with my Corporate email ID as a registered user… recently my Company allocated license for me and my Team. around 15+ users.. all the users are also using the free version of Miro with their respective corporate email IDS.. how do I migrate my team including me to Enterprise Plan with same registered email?

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C
2 years ago
A
ACCCBeginner
posted in Ask The Community
Miro zooms out on left click

Hi Miro Community,recently I’m facing the problem that Miro automatically zooms out to display the whole (biggest) object when I left-click.Example: I have multiple frames where I have an rectangle around to group these. When I work in a specific frame and click somewhere (not on an object), Miro zooms out to display the whole rectangle.This is really driving me crazy. Seems like this is a new behavior (or maybe a bug?). How can I deactivate it?I’m using Windows 10 with newest Chrome Version.Thanks!

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A
2 years ago
A
Atull GuptaNew Here
asked in Ask The Community
Label column in swimlane diagram

Hello, on a basic swimlane diagram, if I want to use columns to show stages in a flow, how do I create labels for those columns (not the swimlane ones)?

2541
Robert Johnson
2 years ago
S
Silvia MBeginner
asked in Ask The Community
cells resizing in table

Hello All,I have an issue with the cells resize feature.I typically use tables and a combination of different shapes. I select the cell resize MANUAL setting and I use the CTRL key to resize when necessary; however once this is done I cannot change that cell anymore (hence column and row) even if I remove the cell. I would need the flexibility of doing so.Can you help?Thanks  alot 

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Apollonia
Mironeer
2 years ago
S
Susie TaylorNew Here
asked in Ask The Community
Task "roll up"

Hi, we’re considering using Miro for our team and task management. Is there a way of “rolling up” separate action plans in to one action plan/board?

1603
Kiron Bondale
2 years ago
V
Valerie VivierNew Here
asked in Ask The Community
Searching form miroverse template "Worst bad ideas"

I already see a template for icebreaking activity in Miroverse that was The worst bad ideas but unfortunately, i can’t find it anymore.  Could someone help me please?

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Helena Brandist
Mironeer
2 years ago
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Chaos BebaultNew Here
posted in Ask The Community
Boards not loading

I haven’t had access to my boards all week. 

962
C
2 years ago
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GrantRNew Here
posted in Ask The Community
Consultant Plan 2022 - seeking clarity on billing if extra teams added

Hello. I have read the new information on consultant plans where it states that multiple teams can be created within the consulting account.What I’d like clarity on is whether there is any additional cost associated with adding a team. For example, is it the same cost for one consulting plan (1 user) and 1, 2 or 20 different teams, all of which have the same consultant as a member, with the rest of the members being guests/visitors which have no charge?Many thanksGrant 

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G
2 years ago
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Alana FCNew Here
posted in Ask The Community
Can't acces Boards as miro.com keeps redirecting to Miro Academy

I have used Miro multiple times before and have existing Boards. I am accessing via browser.Today, I clicked on a link to see what the Miro Academy was and clicked through a few lessons. Now, when I want to access my Boards, it continues to redirect to Miro Academy, even when I manually type miro.com into the browser. So, when I go to miro.com and login, it redirects to https://academy.miro.com/courses/participant-onboarding?utm_source=whatsnew&utm_medium=post&utm_campaign=december. I have even tried removing the tracking part of the URL.I would greatly appreciate if anyone can help me escape this infinte loop!  

8002
A
2 years ago
E
EstebanNew Here
posted in Ask The Community
[RESOLVED] Problem with export Kanban to Excel/CSV

hi everyone!I have an issue in cangbang when i trying export to excel the miro not responded, and say nothing.In other month me export to excel and dont have a problem.Thanks for the support. 

3914
Robert Johnson
2 years ago
R
Robin PonciaBeginner
asked in Ask The Community
User List not showing

Help! The user list in the free version is not visible. I can see the seat count, I can download the list, but I need to delete some users and the list is not showing. I am logged in as an admin. 

1335
Robert Johnson
2 years ago
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SusanneGessnerNew Here
asked in Ask The Community
Membership in more than one team in free plan

Me and my collegues use free plan and have our own team with 3 boards. Now I was invited to someone else team, but accepting the invitation does not work. What can I do? Or is it not part of free plan?

1691
Robert Johnson
2 years ago
B
Bear
posted in Ask The Community
I am on an educator plan, but, i do not see "upload from backup"

Help! I don’t see the upload from backup option on my educator plan on my iPad but I can only see that when I use my laptop. Did I do something wrong? 

741
Robert Johnson
2 years ago
B
bear9861New Here
asked in Ask The Community
How can I save or backup the board when i am not the owner?

Hi there, I have a personal miro account which I want to save the board, but I am not the board owner. Is there a way to download the board? I am only able to make a copy of the board and that's about it.

6341
Robert Johnson
2 years ago
M
MTHNew Here
posted in Ask The Community
Miro navigation during collaborative sessions

Hello, we are working with several people at the same time on one board. When someone navigates, the section changes for some others as well. As a result, you are interrupted in your work and each time you have to look for the part that you just worked on. I am very grateful for a solution.

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Kiron Bondale
2 years ago
D
DovberNew Here
asked in Ask The Community
Are there any limitations with an educator board?

Hello, I am new here and I am wondering if I can work solely on one board. Is there a limitation to the size that the board can hold? I am thinking of attaching videos (its not possible right), pdfs, word, excel documents.  Also, can I ask, if I were to do competitor analyses - which board would you recommend? I am thinking of capturing screenshots and adding to the mix.  Can I import google sheets, pdfs etc. to the board as well?  Kind regards. 

241
Kiron Bondale
2 years ago
H
HanneK.New Here
posted in Ask The Community
Can I run multiple sessions in parallel?

Hi Miro Community!I have a paid Miro account and was wondering if there is the possibility to run multiple sessions at the same time in Miro (on different boards)? As we would go into break-out rooms, we would have 2 facilitators and 2 groups working on a different board. Is this possible with 1 account?What are the implications /limitations of doing this? 

1821
Kiron Bondale
2 years ago
A
Andre PratamaNew Here
asked in Ask The Community
Miro keeps changing drawing

Hi, I have a swimlane chart that has this three weird arrows that keep going back to this shape and goes over the boxes no matter how many time I corrected it. I have tried to recreate the arrow from scratch but it is very persistent. Any idea how to fix it for good?  

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Kiron Bondale
2 years ago
W
Wiebke BöschBeginner
asked in Ask The Community
Location Server

Hey guys, can somebody tell me in which country the data input of miro will be saved? we Need this Information for our security policies. I would be glad to receive your feedback.   best regards   Wiebke

1269217
mlanders
2 years ago
H
Henning MöllerNew Here
posted in Ask The Community
Extended Trial Periods

These days, many companies offer extended free trial periods for their remote services to counter the current situation by enhanced remote technologies like video conferences and services like yours. For us, this would be very helpful. We are in a strong urge to provide services like yours on short term to continue the professional and close collaboration with our customers. On the other hand, we are in a struggle concerning investment decisions right now. Please consider this proposal as a strong symbol of solidarity in times of global challenges.

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D
2 years ago
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