Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,762 Topics
  • 22,815 Replies

6762 Topics

O
Osnat AvitalNew Here
asked in Ask The Community

Help! I didn't save my board

I didn't save a new board, and accidentally I closed it. Is there a temporary files, so maybe I can save it??

1
Robert Johnson
2 years ago
A
Anne-Maria KorhonenNew Here
posted in Ask The Community

Account: from Free to Education with the same email address

Hello,I have a problem with my account:I have created it earlier the Free account. Now my organisation has bought us an education license. I asked you for that and received email to log in. However, I can't log in: I got the message that this email is already at use. Yes, it is... I used my organisation account for my Free account. How can I get this account upgraded?Thank you for you help!

1
Marina
Mironeer
2 years ago
Y
Yuliya ShchelovanovaBeginner
asked in Ask The Community

Как добавить поьзователей?

Добрый день!Мы оплатили профайл Team, и сейчас у нас дотупна 21 лицензия.Подскажите, пожалуйста, какие дальнейшие шаги? Что нужно сделать, чтобы раздать доступы сотрудникам? Спасибо!

1
Kiron Bondale
2 years ago
B
bego raidoNew Here
asked in Ask The Community

How to remove non-team users?

Hello, I want to have a neat account in MIRO, we added some emails to make some proves, how can I delete this emails that we added as NON-TEAM USERS?

1
Ilaria Cuneo
Mironeer
2 years ago
D
Design PartnersNew Here
posted in Ask The Community

SSO with users already there

We have users already setup on the site with there content and contacts and teams .Now we want to enable Azure AD SSO .Those account where created with the same emails that are on the AD. My question is what happens with those accounts ? Will those accounts if the email matches the user unify with the previous data there. Will they be overwritten? It states they will lose access . If this does not go to plan and we disable SSO do we regain access?Thank you ,

1
Robert Johnson
2 years ago
M
Mikaela BertucciNew Here
asked in Ask The Community

Is data stored in Russia?

Hi there,  I have heard a rumor that Miro data is stored in Russia. Is this accurate. I’m in Canada.  Thank you, Mikaela 

1
Robert Johnson
2 years ago
S
Simon SteklerNew Here
asked in Ask The Community

Linking shapes to frames in Complex projects

I’m trying to structure a quite complex project, which would get too messy using a simple flowchart. I would like to link each main card/shape to a frame that contains the subcontent/children of them.What I mean by that, is that I would start with a high-level overview of the process, when clicking on a card/shape, it would go to the different frame that contains the sublevels of the parent (that was clicked). For example:I have “Awareness” and “Discovery” and the high-level cards, and I would like to have a separate frame that contains the flowmap of just “Awareness”, and link the “Awareness” card to it so it’s easy to find. I hope that makes sense! How would you go about structuring this? Thanks in advance! 

1
Kiron Bondale
2 years ago
K
Kelly DNew Here
asked in Ask The Community

Board guide feature like Mural

Can there be a way to add user guide / steps to the boards like Mural so that visitors to boards can understand more about how to interact with the boards? 

1
Robert Johnson
3 years ago
C
CatherineM27New Here
asked in Ask The Community

Moving from free account to company business account.

Hi, I am trying to move from a free account to a company paid business account using the same email address. Should I delete the free account and then log in to the company account. MIRO currently saying, 'account already in use'Thanks in advance C27

1
Robert Johnson
3 years ago
C
Cerstin HannestadBeginner
asked in Ask The Community

Manage various MIRO Accounts

Hi, I just bought MIRO to manage several clients within one account. But I already have several Accounts with different email adresses. My question is: how do I import Boards from different account into one? Is that even possible? So grateful for your help! Cheers, Cee

1
Kiron Bondale
2 years ago
D
Danny LievensNew Here
posted in Ask The Community

Minimal font size

I want to a way to adjust the font size within a card or control the default font size of newly created cards and the headers.This font should be relative to other objects. This would greatly help readability whilst zooming in or out.  

1
Kiron Bondale
2 years ago
B
Bodo RadtkeBeginner
posted in Ask The Community

Miroverse | Can I see all my liked boards? Like a favorites list?

Hi all,I was wondering if I can somehow see all my liked boards in Miroverse? Comparable to a favorite list. That would allow me to do some broader research first and then get into depth when having all my liked boards at one place. Thanks for your help,Bodo

1
Kristin
Mironeer
2 years ago
M
Makenzie LeyNew Here
asked in Ask The Community

Board Size Impacting Performance?

My team uses Miro for mood boards and concepting, so they become very image heavy (~3000 images) and slow down quickly. A common question from coworkers that I haven’t found in this community - does the actual size/scale of your images and boards impact Miro’s performance?Thanks all! 

1
Kiron Bondale
2 years ago
D
David AndersonNew Here
posted in Ask The Community

One to one teaching

I want to help my 8 year old granddaughter in Brazil with her maths, so anything I set up needs to be fairly simple for her to interact. She is house bound because of the severe COVID-19 restrictions in Sao Paulo. Her dad can help her out to get started, but ideally she should be able to run with the maths lessons by herself.So has anyone had a similar experience and can suggest any of the Miro resources where I should start?I should note that I am a new user of Miro, although have plenty of experience with various Mind Map software packages. 

1
Pedro Silva
2 years ago
J
Joscha BachmannNew Here
posted in Ask The Community

Schulungen und Workshops für den Einsatz von Miro

Guten Morgen, gerne würde ich in Erfahrungen bringen, ob es Schulungen oder Workshops zur praktischen Nutzung von Miro gibt. Die Community ist noch recht hung, aber sieht schon sehr vielversprechend aus. Viele GrüßeJoscha

1
mlanders
2 years ago
B
BasakTNew Here
asked in Ask The Community

Items are moved automatically to a specific place in the template, then cannot be moved somewhere else

Hi,I have copied some items from a template in a miro board and pasted them in another template in the same miro board. However, I cannot move them in the new frame, although they are not locked. Similarly, in the new frame, there is a table, on which there are some sticky notes. I can move the sticky notes freely on the table, but when I take them out of the table, they are moved to somewhere else in the frame automatically and I cannot move them somewhere else in the frame other than on the table.What would you suggest me? Thank you.Note: The template is created after making the table.

1
B
2 years ago
L
Luis BaqueroBeginner
posted in Ask The Community

Embed Boards into Wordpress

I have tried both documentation Miro and WordPress to embed boards.However, WordPress does not recognize the embedded code from Miro.Has Anyone came up with a solution or workaround to this?Please don’t suggest me to read Miro documentation about embed into websites, my questions is specifically about WORDPRESS.Thanks

1
Ilaria Cuneo
Mironeer
2 years ago
S
Sam LongBeginner
asked in Ask The Community

Restoring from duplicate board?

Hi,Is it possible to duplicate a Miro board and then at a later date use that board as a backup in case of any data loss through user error?  I know there is a backup feature but i wondered if there is any benefit to duplicating the board instead?Thanks!Sam

1
Robert Johnson
2 years ago
V
Vinicius CorreaNew Here
posted in Ask The Community

"User licence activation failed"

I was recently added as a collaborator for my company, with admin rights, but whenever I try to create a new board, I get a "User licence activation failed" error, and can’t even edit boards that I previously could. Can someone help?

1
C
5 months ago
L
Livia De ClercqNew Here
asked in Ask The Community

Can't copy/paste from one board to another

I have created 3 boards in which I have consolidated answers from different user groups on a frame. I am trying to copy these frames with the sticky notes to a “general” board so I can compare and work from there to show the client an overview. I’ve tried using command + c / command + v, as well as the triple dot → copy / right-click → paste flows, but neither works.  Both those methods work fine when I’m copying and pasting on the same board. But, I cannot copy and paste between the boards, nothing at all. Not the frames, not the individual sticky notes. I have checked and I am in my shared team account, the boards are in the same “project”. I found these articles but the solutions simply don’t work. I cannot duplicate the boards and work from a duplicate because I have 3 of them (with a lot of information) so I will loose information either way, and I don’t feel like typing over 100+ stickies x 3.  Does anybody know how I can copy a frame to another Miro board? Found answers that are

1
Kiron Bondale
2 years ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask The Community

Stickies have Shadow to represent Depth but affects Aligning Corners

Does anyone find the UX of the Stickies snapping location annoying?I prefer that they snap directly to the physical corner of the Sticky and not offset.Also, the Sticky shadow does nothing for me… if this takes up Board Memory I prefer performance (speed of loading) than seeing this. 

1
Robert Johnson
2 years ago
M
Mark PlazaNew Here
asked in Ask The Community

Collaboration with 3rd party customers

I would like to use the collaboration feature with 3rd party group that does not have a Miro login. I have a paid subscription to Miro and would like to create a board, invite my customers for collaboration and feedback but will they require a login?  If so, can i create a generic login for them and have them use the same account for easy of use?

1
mlanders
2 years ago
S
Sharon FDNew Here
posted in Ask The Community

Max number limit to JIRA issues you can import into MIRO?

Is there a limit on how many JIRA cards can be imported, we are only seeing about 20 in the import list at any time? We are trying to import issues into our MIRO boards to use them in project meetings and planning sessions, but we seem to be limited to only around 20 issues for any one project. We have tried with a few different projects with the same result.

1
Ilaria Cuneo
Mironeer
2 years ago
J
jtkExperienced Community Member
asked in Ask The Community

Miro is currently Waitlisted, Affiliate issue

Miro is currently WaitlistedYou can still create links, but will have to wait until the company is not waitlisted to ensure your links function correctly.Anyone know what this is? Affiliate not working at the moment?​​​​​

1
Ilaria Cuneo
Mironeer
2 years ago
R
RoydahildahilNew Here
posted in Ask The Community

I made a wrong purchase

Any leads how to contact the Miro sales for a refund? I made a wrong license purchase and only noticed it when it charged to my card. I don’t need 5 team members in my team plan. Please help. :(

1
Robert Johnson
2 years ago
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