Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,751 Topics
  • 22,762 Replies

6751 Topics

C
C HowsonNew Here
posted in Ask The Community

Jira query in Miro doesn't find all relevant issues

Hello. My company has recently started using the Jira integration, and it works well in general. However, there are issues with the query in Miro for some users - it returns a different set of results than when run in Jira. I am a company admin and tried running the query - Miro returned all expected results, but for another user, it missed some of the Jira tickets.Are there any obvious reasons for this that I am missing? I assume Jira and Miro permissions shouldn’t affect this? The user with the problem has access to all tickets in Jira.Many thanks.

1
Marina
Mironeer
3 years ago
C
chickenMCNuggBeginner
asked in Ask The Community

How can I export as template without a subscribtion

I’ve maked my project and want to export its to photoshop. But when I’ve tryed to export its i saw itOk. I’ve tryed to export the project as PNG and remake by template. But I can do it only in small quality.I don’t want to pay 12$ for just one export. What should I do?

1
Kiron Bondale
3 years ago
M
MARIA CONTRERASNew Here
posted in Ask The Community

Pen sometimes works

I have noticed that lately the drawing pen has not been working consistently. I am continuously having to refresh the site for it to work.

1
Marina
Mironeer
3 years ago
M
Marc WalshNew Here
asked in Ask The Community

Is it possible to create boards in bulk?

We’re looking to use a large number of boards across different meetings we’re running - is it possible to generate blank boards in a bulk process, and have access to an exportable list of links to those boards?

1
Robert Johnson
3 years ago
B
bart27New Here
asked in Ask The Community

Jira card and tempo account field

Hello,I have set up integration with Jira and all works fine except one issue. Jira instance has requirement for Tempo Account fiels - it is required. During create Jira issue from Miro I got an info: “Can’t create Jira issue. Required field (Account) is not supported”. Also I cannot select this field during “configure card fields”, field there is no “Account” position on field (and custom field) list.Why is Account unsupported and how can I find a workaround for this issue?

1
Anton Kuksin
Mironeer
3 years ago
L
Linn_BBNew Here
asked in Ask The Community

How do I collaborate with other paying customers who are not a part of my team?

We are several consultancy companies collaborating together on common projects. We are all paying members in Miro, but now it seems like we have to pay a double fee to work together on Miro boards since we are not part of the same team? When I invite another paying customer from another team to collaborate on my board I have to pay a day pass? Can this be right? How can we work together on the same boards when we are paying customers in different teams?

1
Kiron Bondale
3 years ago
B
Beatrice NgNew Here
posted in Ask The Community

Help on email notifications for education plan

Hello, I am using Miro to conduct a research project and this involves quite a huge number of students. I would like to ask how come when people follows a comment thread on my board, which belong to education plan, they do not receive any notifications through email even though they subscribed to it? What I did was to sent them the invite link for them to edit my board, and they do have their own email accounts as well, but why do they not receive any email notifications? Also, since I am under student plan, I can only invite up to 10 team members. Is there any way to resolve this issue as this is crucial for my project, thanks!!

1
Marina
Mironeer
3 years ago
J
John CartierNew Here
asked in Ask The Community

Changing Admin account to Occasional license - Consultant plan

Hello!Per this article: https://help.miro.com/hc/en-us/articles/360017571514-Account-Access-LevelsI should be able to change my Admin account to an Occasional license, but that option doesn’t show up in Bulk Actions.  Any recommendations? Many Thanks :-) 

1
J
3 years ago
R
Rainer FeldbrüggeBeginner
asked in Ask The Community

Can I preset the stickie shape to rectangular?

Clicking on the stickie-button creates square stickies. I can change the format after, but can I preset rectangular stickies for the entire board so that doubleclicking anywhere wil create a rectangular stickie?

1
Marina
Mironeer
3 years ago
B
Mironeer
Brad SanzenbacherMironeer
posted in Ask The Community

How does Miro enhance your Zoom meetings?

Hey Community!Brad from Miro here. I need a small Favor:Sometime in the next month or two, Zoom is going to release a new Zapp that will give access to Miro from within Zoom. We don’t have an exact date yet, but we’d like to be prepared with some quotes from users about your experience in using Miro during Zoom meetings. So if you regularly use Zoom and Miro together, could you answer one of these questions for me?Why is it a no-brainer that you should use Miro while you’re meeting with your team on Zoom? What are some unique ways you’ve used Miro to make Zoom meetings more engaging?If you’re not comfortable answering in this thread, please email me at brad@miro.com. If we like you’re quote, we may use it on a landing page, press release, or other marketing asset.Thank you!

1
Kiron Bondale
3 years ago
C
CJSNew Here
posted in Ask The Community

Why are my Photoshop files coming in dim or at a very low opacity?

I’m doing a little test - checking out all of the features - to play with Miro out before utilizing it on a real project. I’m trying to add Photoshop files to my white board, but they keep coming, or more accurately, at a very low opacity. Here are some screen shots. I did a little test doodle of a christmas tree, saved it as a PSD, uploaded it to more board and you can’t hardly see it.  What am I doing wrong? Thank you in advance,CJPS: Bonus question: If i make changes to the file, will the file update in Miro? 

1
Marina
Mironeer
3 years ago
H
HermanNew Here
asked in Ask The Community

Link to miro lite ends up on home page

Hello, I am a teacher and was trying Miro lite by sharing the link with my students. Some of the students use their smartphone to work on miro lite. So my problem is this: Some students when they click on the link don’t have access to the miro lite board I was sharing. They end up on the home page instead. This problem exists as well with Android smartphones as with iOS smartphones (old and new ones). Can someone help?

1
Marina
Mironeer
3 years ago
J
Jakob HolsteinBeginner
asked in Ask The Community

Who is my account admin??

im trying to buy upgraded version, buy as you can see i have to ask my account admin. my questions is who is my account admin? 

1
Kiron Bondale
3 years ago
L
lisa brownNew Here
asked in Ask The Community

Guest Editors video chat not working

Hello there. We have been delivering an online training course, and all has been going well until today. Today non of our guest editors can access video chat and a message appears telling them to report a bug (we couldnt see this from our side) We have reported the problem, but is anyone else experiencing this today?Thanks. 

1
Marina
Mironeer
3 years ago
A
Anna CiulaNew Here
posted in Ask The Community

JIRA Cards - Project Level access

Hello Fellow Miro fans,  I have been recently experimenting using JIRA Cards in our projects in Miro. We have a JIRA Instance with multiple projects and Miro with multiple Teams. My desired outcome is to connect different Miro Teams to different projects in JIRA. I can only allow each Team to see their own project. Following the excellent documentation provided by Miro I created the application link on my JIRA server. Subsequently I created 2 web hooks for 2 different Miro Teams. I configured them adding JQL filter restricting the cards to projects specific for each team only. Nevertheless I could still see all JIRA issues in both Miro Teams. I also repeated my test using additional variables in URL (as specified on the Atlassian web hooks setting page), but still was able to see all JIRA issues in each team. It looks like MIRO is currently ignoring both the JQL filter and additional variables. So here are a few questions: Am I doing something incorrectly? Is the behaviour I described

1
A
3 years ago
R
RobynNew Here
asked in Ask The Community

Transitionning from Lucidchart to Miro (Google Sheet Integration)

Hello;I have been using Lucidchart for a long time, my company is using now Miro. I'm trying to reproduce what I had in Lucidchart but so far I haven't been able to. I was wondering if it is because it is just not possible to do it. SituationIn google sheet I have a huge DB that generate several Pivot Table I have different Google Sheet Tabs in a document with Pivot Table I would like to import in Miro the Pivot Tables  I would like to customize the look of the Pivot Table At the moment I'm only able to display a kind of snap shot of the Pivot Table in Miro with a Google Sheet Look. I can't customize within Miro what parts of the Pivot table I want to display nor customize its look.  It kinda look like I just plugged a snapshot of Google Sheet in my Miro board which doesn't look good. I'm very interested in having things working in Miro as it seems Miro is better at handling huge amounts of entities and items in a single board than Lucidchart. However, I need a way to integrate on a si

1
Marina
Mironeer
3 years ago
S
SandrineNew Here
asked in Ask The Community

Chat button does not appear

Hello, yesterday I had 4 guests on my board. 2 had access to the chat function, 2 didn't. Those were on different browsers (Firefox and Safari). Why did that happen and how can we solve it? Thank you!!!

1
Kiron Bondale
3 years ago
R
Rainer FeldbrüggeBeginner
asked in Ask The Community

Recstrict participants action to stickie

How can I preset my miro board to restrict any interaction of participants to creating rectangular sticky notes? Right know we have to train all participants in an intensive miro-course to understand how they create sticky notes and how they transform a square note to a rectangular one. Can I disable all other features for participants - except creating rectangular notes? So I don’t need to train them up front.

1
Kiron Bondale
3 years ago
V
Vladimir MoiseevNew Here
asked in Ask The Community

how many guests can recently edit the board?

how many guests can recently edit the board?

1
Kiron Bondale
3 years ago
D
DanielaVoltigieren
asked in Ask The Community

Embeded Videos: is it possible to start and pause them for all participants?

Hi!I am new with Miro and trying to use it for a workshop, where all participants would need to evaluate  the same video. My goal would be for a moderator to start and pause the video for all, the participants write things on sticky notes and discuss their thoughts whenever the moderator pauses the video. Is that possible? I am trying to not use the original video location at the same time/or share the screen in another videoconferencing tool.Thank you very much!Daniela 

1
Marina
Mironeer
3 years ago
L
Lucille ThomanekNew Here
posted in Ask The Community

Can't save to Google Drive

I would like to save my Miro board / create a link to my Google Drive. Did install the Google Drive App, however Miro keeps throwing the error that I do not have the permission to safe to my Google Drive. Do you know where this error comes from?  Thank you! :) 

1
Marina
Mironeer
3 years ago
S
Sueli de Lima Moreira moreiraNew Here
asked in Ask The Community

Tradutor

To work with my students, do I need to browse in Portuguese and can't translate the site? How do I do that?

1
Marina
Mironeer
3 years ago
C
CharityAdamsBeginner
asked in Ask The Community

Adobe Cloud permissions

If I authorize adobe cloud access in a miro board who can access that information? Can anonymous editors? Can Team member?

1
Marina
Mironeer
3 years ago
В
Валеев АртурNew Here
posted in Ask The Community

Как отключить очистку рукописного текста при вставке pdf

При вставке pdf очищается рукописный ввод. Если шаблон имеет таблицы, то данные внутри очищаются и остаётся только таблица, как отключить эту опцию?  Необходимо вставить листы таблицы с данными.  Постраничная вставка из pdf

1
Marina
Mironeer
3 years ago
M
MartinoNew Here
posted in Ask The Community

Text Replication Between Sticky Notes or Text Frames

Hello Communitythis is my first post as an excited user of Miro and extreme novice. A feature that Im curious to ask if it exists is where I might set up a replication function when typing in some text in one part of the board and it appearing on another part of the board  - I understand I can copy and past however I’m trying to avoid the movement between the two places on the board as the first piece of text is being typed. The picture I have in my mind is that after I’ve typed or a collaborator has typed the text - when we arrive at the destination later in the process we will find a copy of what was written in an earlier text box or sticky note.Thanks in advance if you have the time to help on thisCheersMartino

1
Marina
Mironeer
3 years ago
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