Ask the Community

Hello,  I am on the Business plan currently and would love to upgrade to the Started plan. However, I don't have a button to choose the Starter plan.  I see only the possibility to continue with the Business. Could you help me with the right steps? Thank you!

Hi everyoneI have some people in my workshops who keep moving others’ comments around the board (they’re usually neatly grouped around diferent content/tasks). Is it possible to lock comments in place?Thanks!

Is there a way to resize an object by typing in percentage points?For example I want to show an image 20% of the original image. Is there an easy way?

Hi, since yesterday I cannot get into Miro anymore. It is stuck in perpetual loading mode. I have tried to enter via incogntio mode but not even this worked.  Does anyone have any idea what the problem could be? My colleagues can still access my boards. Thanks!

Hi!I am building a very extensive flow chart that is requiring me to constantly move around cells(?) and groups of cells in order to create space for *more* cells. This requires a TON of grouping and un-grouping of cells and their branches that flow from them. Is it possible to select a single cell and have the option to select all cells that are downward branches of said cell? This way I could quickly move around entire groups of cells while maintaining structure.Thanks in advance!!!

I've been experiencing an issue for the past two days where all my boards seem to have disappeared, regardless of the projects I access.I have full access, I am the admin.The only way I can find them is by individually searching for each board by name in the search bar.This is extremely problematic when dealing with hundreds of boards.Can anyone assist me with this?

IPad OS 17.3 (latest) - today I can’t open Miro (was working fine up to today) - I’m presented with a message saying ‘this version is no longer supported’ and I need to update. I click the update button. I’m thrown into the AppStore - I download, open the app, and back to the update message. I’ve tried deleting the app, restarting the iPad, I upgraded my OS today (as this issues was happening on prior OS) - nothing works. I can’t get into Miro at all.I can log in to Miro fine on browser and desktop. However I need this on my iPad.Any advice? Thanks!

Hi,I recently deleted the team (and with it all boards) because I wanted to start a new Project. Unfortunately I now cannot use any boards in the miroverse, for some reason I also cannot access my settings, i.e. it is a black page. I did not have any issues before deleting the team and I cannot use the support, because I have the free version. Tried different browsers, no luck so far...any Ideas? Thank you in advance,Hagi

Is there anyway to have multiple collaborators at the same time using the free version? If not would the starter package give me this feature?

Hello all,First time here :)My company is considering purchasing six Business Plan licenses.These licenses will be used by administrators.So my question is, can one of these administrators assign the role of team member with full access to the boards belonging to the team, knowing that the member has a free license?Thank you,Mauricio

I enjoy Miro but have lots of materials as PowerPoint slides. Is there a way to import from PowerPoint slides into Miro instead of creating them from the scrap in Miro? Thanks

Hello everyone. I have recently started using Miro to complete some basic tasks that require a rudimentary whiteboard-type software, and I have found Miro to be quite neat with that. But I have a problem accessing the properties panel. I have spoken to Miro’s AI assistant, and it says that I can access the panel on the right side of the screen, but I can’t find it. Bear in mind the following: a) I am the permission holder of the board and account, so it doesn’t have anything to do with that; b) I have selected the object in question, which is the first step to finding the properties panel, but it still doesn’t show up; c) I have attempted troubleshooting and looking through Help Center articles, to no avail; and d) I am not a software engineer or developer in any way, so coding anything won’t happen on my side. All I’m trying to do is view the properties panel, but there doesn’t seem to be any way for me to do that. Please help. Thanks :)

Hi,  I have an issue with the connection lines and arrows. When scaling higher than a certain percentage, the lines grow and arrowheads grow thinner and thinner in width proportionally. And when Ii scale it smaller, the line grows wide proportionally. A wish would be: when I scale my connection line (with arrowhead) it stays the same width in proportion to it’s length. Here I go from 80 % zoomed in to 11 % zoomed out and back again:  

I followed all the steps in this tutorial but couldn’t find the app in the More apps section of the toolbar. I tried running it on Chrome with all security features turned off. Any ideas?

Hi, can you help me answer my concerns about using Miro. Yesterday I gave the wrong link so there was a huge overcharge of 5000 dollars, but the warning has disappeared in my Miro notification. Do I still get fined automatically from my credit card or what should I do to be safe?

I’m on the free plan, created a board with a full org chart for my church, I want to transfer this board to a Miro account that the church created, but it seems that Miro has removed that capability? Please let me know if there is still a way to do this? I was relying on the ability to do this from this official help file, but the screen Permission options no longer match any of the screen shots in the help file, with all the Copy-related permissions now removed: https://help.miro.com/hc/en-us/articles/360018350399-Board-Content-SettingsI also found this Community article which also contains instructions that no longer match what’s available in the Miro application: https://community.miro.com/ask-the-community-45/copying-boards-to-another-account-4658?tid=4658&fid=45Can anyone help me?

Hi,I would like to use Miro App fo Splunk, but I have problem with proxy setting. My Splunk server is behind the proxy, so I need to setup proxy to be able to dowload logs by App from https:/api.miro.com. But I do not find any proxy setting in app GUI. Can you please someone advise me how to setup proxy in Miro Splunk App? Thank you very much.Best regardsLukas

Hi,we do a lot of exports in PDFs after we had works. Since around 1 week we have the problem that fonts like Spoof or Open Sans are not exported in the PDFs and replaces with Arial. I am using the Miro app in Windows 11, but I also tried it with Chrome. It´s not working. I never had this problem before.If I export the same frame as JPG the fonts are correct.Maybe, somebody has an idea what's wrong.ThanksStefan

I know the two tools aren’t necessarily apples and oranges, but I was curious to hear from anybody who had used figma to build wireframes, then transitioned over to Miro for their suite of products, but also to build wireframes with. Only asking as I’ve been tasked with assessing our existing toolset and just would like to know if Miro can handle everything  we may very soon need to throw at it.

Since three weeks I have the problem that I can not copy paste miro elements (frames, assets) from one board to another board in my payed account anymore. Before I was able to select the items and copy paste them. Maybe this is due to the AI integration. If I select numerous frames the copy option does not even show anymore. For workflow this is a real problem: I am copying content for workshops in large quantities from board to board. The current situation is very time consuming. Looking for a fix. 

hello! whilst working in the Note app, I noticed random blue highlights popping up (see photo). i am the only user on my account. my highlight color on this Macbook is yellow, as pictured in the second photo. I use a connected login, so highly doubt there is an imposter getting into this board. anyone else have this glitch? 

I use Miro both on its own and embedded in an AV conferencing site called Whereby (link).  All works well for me at Miro.com, but in Whereby+Miro I’ve suddenly lost the ability to open the “Pen” submenus.  I can click on Pen to use that tool, but can’t get the option to change stroke size or color any more.  The other menu items still work fine, each with their submenus opening as usual.Is anyone here seeing a similar behavior?  Any advice on how to troubleshoot?Thanks in advance for sharing some wisdom! Edit:  I should specify that this behavior occurs whether I use a stylus pen or a mouse to click the Pen icon...it’s not some weird “windows ink” issue.

Hello,I am using Miro for creating mindmaps and I absolutely love it. However, there is one issue with that. At the moment my mindmap became really large (around 1000 nodes), the whole project starts to lag, I can’t drag any nodes without them freezing etc.I wonder if that’s issue on Miro side, or on my side? I am not a technical guy, but maybe my graphics/RAM are too low for my tasks?Thanks

Hey there, I have a free plan and I need to either promote one other team member to the role of Team Admin or CHANGE the current Admin of my team. Is that possible on a free plan?

I want to make one of my Miro boards available as a public resource for (potential) customers. To accomplish this, I’d love to email-gate a Miro board. Meaning: User can view the board once they input their email. Is this possible?