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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,884 Topics
  • 26,469 Replies
7884 Topics
B
BernardalssaNew Here
posted in Ask The Community
do not ship handwritten lines and inscriptions (photo)

handwritten lines and inscriptions are loaded completely only at a very large zoom.  It is very uncomfortable.  previously loaded fine. 

270
B
1 year ago
Christie Morgan
Christie MorganNew Here
posted in Ask The Community
Start view on mobile

Hey there!I’ve worked out a way to have my board / portfolio act as a website, where I have basically embedded the board with no UI fit the entire frame of my website (http://xt-projects.com) and it looks great!However I’m having issues with the start view, mostly on mobile/tablet as it doesn’t seem to follow the same rules that it does on desktop. It starts in a completely different spot even though the iframe is responsive (I think?).Attaching some screenshots below. Desktop start view (looks almost perfect, although coordinates are still a bit off):Mobile start view (no idea why it puts the view way up the above where all the content sits):  I also tried adding the moveToWidet parameter to my iframe but it didn’t really seem to work either as it was zoomed in and not in the right position on either desktop or mobile. Would love some insight if anyone can help? Here’s what my current code looks like:<iframe src="https://miro.com/app/live-embed/uXjVOkn1OQc=/?embedMode=view_only_wit

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Christie Morgan
1 year ago
C
Christian PetersBeginner
posted in Ask The Community
Bring back motion to presentation mode (sliding frames)

Hey miro folks, I prepared a presentation in Miro using the motion transition effect where the view window slided from frame to frame on slide change. Now I am in big trouble because the presentation pattern was switched to instant flip just in a powerpoint presentation. Without the movement effect the audience does not know where they are in the bigger picture.There is a “reduce motion” toggle in the settings which could be used to set this behavior beforehand. Now the toggle is still there but turning it off has no effect, still no motion. :(

1281
C
1 year ago
К
Корпоративный университетBeginner
posted in Ask The Community
Как передать доску другому человеку?

Добрый день! Создала доску у себя, но теперь надо передать ее другому человеку на его аккаунт. Выслала ему ссылку и предложила сделать CTR+C и CTR+V на его доске. Но это не работает. Увидела вот такой комментарий “сделать резервную копию доски в локальном RTB-файле”, но не понимаю как это сделать. 

8340
К
1 year ago
aman
amanActive Contributor
posted in Ask The Community
Create Group

Hi, Good morning,May I ask what is the best way to create a Group? I can’t find any option to create a group.I would like to setup a dedicated Group for MindMapping, and might be one more. ThanksAman

370
aman
1 year ago
L
Lisa PieterseBeginner
asked in Ask The Community
How can I see my AI transaction limit?

How can I see the AI transaction limit so that I can be choiceful as I am evaluating how to use this feature most effectively for my organization? I don’t see a way to identify what the monthly limit is in the FAQs or community forums nor anything in the UI when I go to use the features that shows a count down.The result is, having reached my cap quickly last month, I am a bit gunshy to use it too much this month to just experiment because I want to be able to show this in action to my teams and execs as I learn more about how I can imagine us using it.

1710
L
1 year ago
F
Frank OvanessiansNew Here
posted in Ask The Community
I cannot get Rally (CA Agile) Integrate with Miro

I as able to connect the CA Agile application to Miro but once I try to use it, an initializing Rally message, and loading icon open up but it gets stuck there. Please help.  

412
F
1 year ago
S
Sylvia Z SandvikNew Here
posted in Ask The Community
Comment does not stick to the board

While entering comment it did not come up with its standard look.  Just allowed to create some text, no formatting etc.  After pressing Enter comment totally disappeared.  I tried a few more times in different areas. They did not stick. None of them. Gone. Refreshed. Not there. Never happened before. Does anyone have an idea what has happened?  (there are a couple of old ones on the board that stuck with no problems). Does Comment C mean anything actually? thx

121
Robert Johnson
1 year ago
M
MarcinMaslowskiBeginner
posted in Ask The Community
Board not loading "There was a problem loading this board"

Since 2 days I can not access my board where i have all my notes! I tried different browsers, private mode etc. Nothing helps. How can I fix it? I have though one board shared with me and this works. Only those I have created dont! What Can i Do ??

1105
Robert Johnson
1 year ago
C
Claudia M.New Here
posted in Ask The Community
Move several boards at a time to new team

Hi there, we’ve just moved to Business plan and it’s a nightmare to move the boards into the respective new teams > projects. From other conversations I already found out that simply downloading a backup of the board and uploading to the new team is possible - great, works! Unfortunately now everything is under the “All boards in this team” and I’d need to touch each and every board on it’s own until it finds its way to the right project.  That saying: is there a simpler way to select several boards and simply say “Move to project XYZ”? Thanks in advance! 

6803
C
1 year ago
L
LuliyaNew Here
asked in Ask The Community
Big titles

Hi everyone.A faced with problem that do my work with MIRO terrible.I have the ernomus size of titles and symbolsCtrl+ “-” doesn’t work.How I can decrease the symbol?

1743
L
1 year ago
K
Konstantin NefyodovNew Here
posted in Ask The Community
what's going on?

 

290
K
1 year ago
M
Mitch CatterallNew Here
asked in Ask The Community
Presentation modes gone?

Hi all, I’ve noticed in both the webapp and desktop version of Miro that there is no longer a way to present that allows you to do a “fly through” of the Frames as it zooms around the board. This appears to be replaced with the “Present frames as slides” option, and the new interactive option. This used to appear in the bottom toolbar and then was moved to the top, but now appears to be gone. See image below:  Is the fly-through option still available somewhere? I much prefer to present in this mode as opposed to it mimicking Powerpoint (which is the reason I use Miro in the first place!). If you’re wondering why I prefer this, it is so that the presentation has a sense of dynamic movement to it - especially seeing as Miro does not have transition tools, I will often link different objects via arrows/lines, and use the fly-through presentation mode in place of it.  Would love to know if this feature has simply been abolished, or if there is a roadmap for re-introducing it.

6669
R
1 year ago
D
Daniela RamosNew Here
posted in Ask The Community
Problems with loading the dashboard in the Chrome browser

I’m experiencing problems with loading the dashboard in the Chrome browser. In Safari everything is working fine, but in Chrome it keeps on showing the loading icon. Does anyone know how to solve this?  I updated my Macbook to the latest MacOS (Ventura 13.2.1)

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M
1 year ago
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Will BolamNew Here
posted in Ask The Community
SSO Login Broken

FAO Miro Support!SSO login is broken for me and my colleagues - I just get the loading animation for ever, with 2 console errors.I’m posting this here because I need to be logged in to raise a support request :( We have a paid account (I work for sparx.co.uk).Is SSO login working for other users? Seems to affect everyone at Sparx. It’s been like this for weeks now.Console errors:(index):70 Error: This method is not supported with core-js. Try https://github.com/es-shims. at e.exports (cmn~applica.core~auth.57887023dcad87d0.js:2:21227) at 33198 (cmn~applica.core~auth.57887023dcad87d0.js:2:19159) at c ((index):68:323) at 381242 (cmn~applica.core~auth.57887023dcad87d0.js:2:37388) at c ((index):68:323) at 635435 (cmn~applica.core~auth.57887023dcad87d0.js:2:28431) at c ((index):68:323) at 287262 (cmn~applica.core.9a5c6ed5d4829e9e.js:2:407098) at c ((index):68:323) at 616889 (cmn~applica.core.9a5c6ed5d4829e9e.js:2:256647)Uncaught TypeError: Cannot read propertie

4245
L
1 year ago
F
FrederickAcceleratorBeginner
posted in Ask The Community
Has something changed with the way connection lines work?

I used to be able to “override” connection lines such that the line would connect to the connection “point” (i.e. the little dot on the top, bottom, left, and right of the object) that I wanted it to. This let you route connection lines so that they avoided crossing over other objects.This no longer seems to work. You cannot “force” the line to connect to a different side of the object.The default line connection here connect object 1 and object 3 intercepts object 2. I cannot change this by connecting the line to the top connection point of object 3. Is that a bug or an intended change? If it’s intended…. it is a poor experience and removes a very helpful feature.   

2292
J
1 year ago
T
TeufelskometBeginner
posted in Ask The Community
Video Chat in Starter Plan doesn't work. Help please!

I decided to choose Miro because of the integrated video chat.Now in my Starter Plan the Video Chat doesn’t Work.The visitors with editor rights will see the prompt to join a started video chat. Camera + Micro rights are allowed. But neither image nor sound work.Partially the editing bar for the video chat disappears among the visitors.The error occurs in both Chrome and Firefox.What to do?

302
Robert Johnson
1 year ago
K
KhuiBeginner
posted in Ask The Community
BUG - There was a problem accessing your board

Spent an hour building my mind-map board - everything went nice and smoothly until I closed the board and wanted to access it in 5 minutes. It keeps showing me the bug the it cannot access the board. I tried refreshing, using different browser, different computer, nothing helped. The status page says everything is working fine, but it clearly isn’t. Lack of support and being forced to write a forum message most likely will prevent me being paid user as this seems like an awful service, but I would still like to access and download the board I created. The support email returned saying email isn’t configured, what a crap.Is that a common issue with the platform? Should I even bother waiting for this to be resolved? Is there an issue on my end? Like what the hell!  

1044
A
1 year ago
Manouska J
Manouska JExperienced Community Member
published in Ask The Community
Share Your AI Feedback with Our Team

How will you use AI to transform your work? Your feedback around AI is integral to continuing to create the next big thing together and we want to hear from you! Let us know in the comments below your thoughts about AI and any feedback you have for our product team. We hope you’re just as excited as we are to see our top product innovations of the past quarter and can’t wait to share more. As always, thank you for bringing such value to our community! Tell us in the comments below how you’ll use AI to transform your work 👇🏿  

69019
aman
1 year ago
Thomas Larsson at Milky Way
Thomas Larsson at Milky WayContributor
posted in Ask The Community
Change Shape Pack

When I import a Visio file I would like to replace the Shapes from Visio to Standard Shape Pack "Flowchart". I can change within the same Shape Pack but I can't change it to another pack.My Question:Is there a way, I don't understand? Is there a plugin I can use? Is there anything in the code that can be altered (Widget shape typ change to). Thanks for your help. 

390
Thomas Larsson at Milky Way
1 year ago
Zavsol
ZavsolBeginner
posted in Ask The Community
Shape around a mindmap node

How to clear shape of node in Miro? There is node appeared with shape around it. And I can’t clear. 

1755
Robert Johnson
1 year ago
G
George FaigenNew Here
posted in Ask The Community
Inconsistent board zoom when clicking on a frame in the side bar

Clicking on the frame in the sidebar causes the entire board to be shown.  I expected to see the frame of interest shown at 100%.  How do I reset this feature?

140
G
1 year ago
T
Taiwan FLIRNew Here
posted in Ask The Community
Update Company Name in invoice

I got rejection from finance team that the company name in invoice is not correct, how could I have correct company name be updated in the invoice that already list in monthly billing? Kindly help us. Thank you very much!

221
Kiron Bondale
1 year ago
aman
amanActive Contributor
posted in Ask The Community
Recent Arrow Connector users

Hi,Good morning,While working in flow chart in Miro, I/we use arrow connections a lot, sometime they needed to the be on the both end, I use a arrow with a circle a lot, by default Miro shows on the below arrorw head by default. To use the arrow head with circle we have to click on … three dots, I would be great if rather than showing the default 4 arrow head, it used the recent used arrow heads, that would be a time saving. :)   Thanks RegardsAman

411
aman
1 year ago
C
Cole McDonellNew Here
posted in Ask The Community
Work on Hidden Frames

We have boards that are client-facing so that they can see an outline of the entire project from the beginning. Then, when we reach certain milestones, we ‘fill in’ the outline with the next stage.Since they have view access to the board throughout the entire process, is there a way to keep frames hidden but still work on them? For example, the end goal would be that while we’re in our “Step 1” we would be able to work on our “Step 2” without the clients seeing the messy progress until we officially issue “Step 2”.Right now, the hidden frames feature almost accomplishes this, but we can’t work on the frame without unhiding it, at which point the client can see it. 

874
J
1 year ago
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