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I have been on Miro for the last few years as just myself as a member.

Recently my credit card needed to be renewed and my Miro expired in the process.

 

Now I am trying to reactivate my plan.

The site will only allow me to re subscribe on the business plan with 2 members.

I have looked everywhere to see where/who this second member might be with no luck.

Please advise.

I’m not interested in paying a second membership for a ghost.

 

Also why isn’t there a live chat or regular customer service for this site?

Many thanks

Kyle

hi @Kyle Callanan 

Sorry to hear about your issues. Since you’re on a paid plan, you can reach out directly to the Miro support team for help; instructions can be found here.


Hi

 

Thanks for replying to my post.

I have looked over your instructions and i dont see three dots anywhere to remove these members.

 

I’d  like to have my old plan back. Business plan with one member.

Because I had invited people to view my pages they are now included as members when i go to reactivate my plan.

Also i don’t see anywhere to remove members, only remove myself from the group and loose access to the boards which I created.

 

Please advise

 

I wish there was an easy way to speak to someone or get some direct live advise when managing my Miro account.

 


hi @Kyle Callanan 

I see on your screenshot that you are listed as a member, not a Team Admin. That’s why you don’t have access to removing team members. You’ll need to get Olivia to make you a Team Admin, is that possible? Here are some instructions.

Because you’re on the Business plan, you do have access to the Support Desk. It’s linked in my first answer. I hope this helps. 


Also I made a quick edit on your screenshot to remove the emails. :)


@Kyle Callanan - You could also create a new subscription by going to www.miro.com/pricing

From there, you can create a new Business Plan subscription with just you as the sole member. You would also automatically the Company and Team admin. You could then move any boards that you own to that new tram/subscription. 


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