I am being billed for a free account and I can’t find any customer service number to call and get this resolved.
Lesson learned: before I sign up for anything FREE I will make sure I speak to a live person at customer support.
Has anyone else had this issue and how did you resolve it.
Thank you,
Best answer by Robert Johnson
I have received no emails about an invoice.
Some may ask, “How can this be happening to me?!”
A few possible scenarios:
I will request hat a Miro support ticket be opened for you, but I will warn that if you do not even know what the email address is was used for the subscription, then Miro will likely not be able to link it to the changes being made by their credit card processing provider, Stripe.
I would suggest that you think about to a time when you (or someone you know may have) used this credit card with Miro. Then, search emails to that address for:
+13I have received no emails about an invoice.
Some may ask, “How can this be happening to me?!”
A few possible scenarios:
I will request hat a Miro support ticket be opened for you, but I will warn that if you do not even know what the email address is was used for the subscription, then Miro will likely not be able to link it to the changes being made by their credit card processing provider, Stripe.
I would suggest that you think about to a time when you (or someone you know may have) used this credit card with Miro. Then, search emails to that address for:
I have the same issue. I am being charged and when I log in it says I am on a free account. I have no e-mail of any sort that indicates an invoice or a billing of some sort. No way to contact a human to fix it. I’ll contest charges.
+13I have the same issue. I am being charged and when I log in it says I am on a free account. I have no e-mail of any sort that indicates an invoice or a billing of some sort. No way to contact a human to fix it. I’ll contest charges.
This is happening to me as well.
My current company and former company both use Miro. When I log into using both former and current company email addresses, the plan is showing as free. No receipt emails with the mythical customer support contact information in any inbox.
Even more fun, this company has no way to contact customer support to determine if this is a legitimate charge on my card or fraud. Chargeback it is… buyer beware… even when you’re not a buyer apparently.
Hello,
I am writing to complain about an unexpected charge that just occurred on my credit card by Miro.
Late last year December, we got into the miro startup program and were given a $1,000 credit that was supposed to last for one year. but today I got a billing of $343 that was charged to my account one month after the so-called credits were given to us. my account is currently upgraded to a year plan. how come there is a charge that is now being sent to me 1 month after the program? the money is super important to us and we would appreciate it if it could be reversed.
please look into this and get back to us please
Looking forward to hearing from you
Respectfully
Elyan
+13Hello,
I am writing to complain about an unexpected charge that just occurred on my credit card by Miro.
Late last year December, we got into the miro startup program and were given a $1,000 credit that was supposed to last for one year. but today I got a billing of $343 that was charged to my account one month after the so-called credits were given to us. my account is currently upgraded to a year plan. how come there is a charge that is now being sent to me 1 month after the program? the money is super important to us and we would appreciate it if it could be reversed.
please look into this and get back to us please
Looking forward to hearing from you
Respectfully
Elyan
I see you created a post, so I will include the same reply there too.
For billing related questions, your best course of action is to open a support ticket – instructions on how to do this can be found in the How to contact Miro Support help center article.
Hi, I also got charged on my credit card by Miro, even though I am on a free account. I have a free account on my personal email address (for personal stuff) and my freelancer- work email address (associated to this miroverse account). The credit card charge has no reference number written on it, it just says €21,77 was deducted on Mon 15.01.24.
+13Hi, I also got charged on my credit card by Miro, even though I am on a free account. I have a free account on my personal email address (for personal stuff) and my freelancer- work email address (associated to this miroverse account). The credit card charge has no reference number written on it, it just says €21,77 was deducted on Mon 15.01.24.
Hello,
I canceled my free trial for a Business account on March 31st, and I just realized they charged me two weeks later 232 dollars!!! I sent them already an email attaching screenshots and the email confirmation of the free trial suscription. Hope I receive my refund doesn’t make sense!
+2
So sorry to hear about the billing issues. I have created a support ticket for you and someone will review your account. I saw that you posted in another thread, so I’ll post this message there as well.
I have the same issue. I am being charged and when I log in it says I am on a free account. I have no e-mail of any sort that indicates an invoice or a billing of some sort. No way to contact a human to fix it. I’ll contest charges.
+2
Sorry to hear about this issue. I’ve converted this into a ticket for you and someone will be in touch shortly.
I have the same issue, I cancelled my account and I’m still being charged for it. When I log in it says I´m on a free account.
+13I have the same issue, I cancelled my account and I’m still being charged for it. When I log in it says I´m on a free account.
Did you have an active, pay subscription at one point or did you perhaps sign up for a trial, but did not cancel your subscription before it renewed?
While you may have a Free Plan team space associated with your account profile, do you perhaps have any other team spaces associated with your Miro account profile, e.g.:
If yes, when you go here: https://miro.com/app/settings/user-profile/, and then cycle through the team spaces and check for a Billing option:
If you are seeing the above, then you could cancel your subscription by following steps in this help center article:
https://help.miro.com/hc/en-us/articles/360011986179-How-to-cancel-your-subscription
However, if none of this is relevant to your situation, just let us know and we’ll be sure to get you in contact with the support team!
I have the same issue, I cancelled my account and I’m still being charged for it. When I log in it says I´m on a free account.
Did you have an active, pay subscription at one point or did you perhaps sign up for a trial, but did not cancel your subscription before it renewed?
While you may have a Free Plan team space associated with your account profile, do you perhaps have any other team spaces associated with your Miro account profile, e.g.:
If yes, when you go here: https://miro.com/app/settings/user-profile/, and then cycle through the team spaces and check for a Billing option:
If you are seeing the above, then you could cancel your subscription by following steps in this help center article:
https://help.miro.com/hc/en-us/articles/360011986179-How-to-cancel-your-subscription
However, if none of this is relevant to your situation, just let us know and we’ll be sure to get you in contact with the support team!
A few months ago I had an active subscription, but I cancelled it and I even erased the account at some point, yet I’m still being charged. I only have one active team right now and it’s free. I previously had several teams but only one of them had an active subscription.
+13I appreciate it, Robert. Thanks for your help :)
I just got a charge on my account for Miro. I checked and I am on the free plan. Can someone get back to me for this?
+2hi
Sorry to hear you’re having issues. If you got charged, this means you’re on a paid plan. As a paying subscriber, you can open a Miro support ticket by following these instructions: https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C
hi
Sorry to hear you’re having issues. If you got charged, this means you’re on a paid plan. As a paying subscriber, you can open a Miro support ticket by following these instructions: https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C
I am not on a paid plan. I checked several times and it is on the free plan. Also, why would I post on this forum “being billed for a free plan” if I thought I was on a paid plan.
+2Hi
A support ticket was created for you. Someone will get in touch shortly.
Im having the same isue, i got charged for 20 Dollars on MIRO after MONTHS without using it and im on a FREE account, i dont have any subscription plan … i cant remove my credit card information because the platform wont let me, cant delete te account/team cos it says that i ill be charged anyway and that my information will still be on the system! Wtf is that? some kind of scam?! i want a refund and i want all my information removed from the system… just cant trust this service anymore, i want to terminate my account also
+2Hi
Sorry to hear you’re having issues. I opened a support ticket for you in the other thread you posted in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.