Unanswered questions

closedI signed up for the 14-day free trial to try Miro, but unfortunately forgot to cancel it before the trial ended. I sincerely apologize for this oversight.As soon as I noticed that the trial had been converted to a paid subscription, I immediately tried to cancel it. However, I could not complete the cancellation because the $480 invoice had already been generated as an outstanding invoice.I did not intend to continue with the Business annual subscription, and I have not used the Business seats after the trial.Could you please help me:Cancel the Business subscription; Void or waive the $480 outstanding invoice; and Confirm that the amount will not be charged to my card?I would really appreciate your understanding and assistance in resolving this matter.

Hi everyone,I accidentally deleted my Miro account twice, and now I can't create a new one with the same work email. Every attempt returns the error: "The allowed number of accounts has been exceeded. Please use a different email address."What I have already tried:- An alias of the same email (with "+"), which returned the same error.- Direct login, sign in with Google, a private browser window and a different network. The error persists in all cases.Has anyone been through this? Is there a way to unlock the email or restore a deleted account? If only the support team can fix it, could someone point me to the right contact channel?Thank you!

Dear Miro Team,My name is Yuliana Ivasyk, and I am an English teacher from Ukraine. I have recently started using Miro to create interactive lessons and learning activities for my students, and I have found it extremely helpful for making my classes more engaging.I am currently building my teaching practice, so paying for a subscription is difficult for me at the moment due to the  war and the country’s economic situation resulting from it. Therefore, I kindly want to ask if there is an opportunity to receive free access to Miro or to join a support program available to Ukrainian educators.Having access to Miro’s full functionality would make a real difference to my lessons and allow me to create better and more exciting learning process for my students. I would be very grateful if you could consider my request.Please let me know if you need any additional information.Thank you for your time and for supporting Ukraine.Best regards,Yuliana Ivasyk

Hello Miro team!I hope this message finds you well.I’m a beginner English tutor from Mariupol, Ukraine, and I’ve recently started using Miro for my lessons. I’ve utterly enjoyed using the platform — it has made my lessons much more interactive and engaging, and I really love the way I can organise my materials and activities on the boards.As a tutor from Ukraine, I would be really grateful if you could provide me with a free version of Miro. It would mean a lot to me, especially as I’m only starting out as a tutor and trying to build my teaching practice.I would really appreciate your support and the opportunity to keep using Miro for my lessons. ❤️Thank you so much!

Hi everyone,I’m having an issue when exporting a Miro board to PDF.I have a Block Arrow shape between two elements. The shape is displayed correctly in the Miro board, but when I export the frame/board to PDF, the Block Arrow disappears, while the rest of the elements are exported correctly.I’ve attached two screenshots for reference:Image 1: PDF export — the Block Arrow is missing. Image 2: Miro board — the Block Arrow is visible correctly.Has anyone experienced this issue with Block Arrow shapes?Is there any specific setting, layer, object property, or PDF export limitation that could cause a Block Arrow to be visible in Miro but not included in the exported PDF?Thanks in advance for your help.. 

Dear Miro Support Team, My name is Sydorenko Anna, and I am a teacher from Ukraine.  I wanted to kindly ask if this policy of providing free access to Ukrainian educators will be extended into the upcoming year. Having access to Miro’s advanced features has been a tremendous help in delivering quality education, and I would be deeply appreciative if this initiative continues. Thank you once again for your support and for making a positive impact on educators like me. I look forward to hearing from you. With kind regards,Sydorenko Anna

I just got billed again after unsuccessfully trying to cancel my subscription.  I am looking for a refund. Thank you

Hello Miro Team!My name is Adriana, and I am a Ukrainian educator.I run an independent educational project focused on helping Ukrainian students prepare for theNational Multi-Subject Test in Biology. I use Miro to create interactive lessons, visual explanations, diagrams, and educational materials for my students.I recently learned that Miro provides special support for Ukrainian educators, including the possibility of free access to Miro Education.I would be very grateful if you could let me know whether I am eligible for this support and whether I could receive free access to the Education Plan or premium features.Thank you very much for your help and support! 🤍Best regards.

I have a full license, but the board creation features are unavailable to me.Could you please help me understand why these features are disabled and what I need to do to get access?Thank you.

Hi, I accidentally deleted my Free Miro team and all three of my boards were deleted with it.I created and owned all three boards. I still have the URLs for all of them, but when I open them I get the message “Board does not exist” and there is no Restore option.The team was deleted very recently.Could a Miro moderator please convert this into a Support ticket and ask the Support team to check whether the deleted team and its boards can be restored from the backend?I can provide the team name, account email and all three board URLs privately.

Hello Miro Team,My name is Ekaterina, and I am an English teacher based in Ukraine. I currently teach students online and would like to use Miro for my lessons and teaching materials.I have heard that Miro offers free access to Ukrainian educators. If this opportunity is still available, I would be very grateful to receive access for my professional work.If needed, I can provide a copy of my teaching diploma or another document confirming my profession and location.Thank you very much for your support and consideration.Kind regards,Ekaterina

Layer-Feature is great. Thanks for that!What gives me trouble: The order of layers is changed if i unlock one Layer. More specific: The default layer is moved to the back. Given that the default layer should be used as a working layer because new elements are generated on it and it can`t be locked that is unfortunate. Because elements get hidden behind structure elements on other layers.Video of the behavior:  Is that intended? Also I`m not sure the “Ask the Community” Category is correct. Please move if not.

Hello,I’m having trouble accessing my Miro Education account.When I try to log in, I request the email to access my account, but I never receive it. I have tried several times and checked my spam/junk folder as well, but no email has arrived.Could you please help me understand what might be happening and how I can regain access to my Education account?Thank you very much for your help.Best regards,Cristiane Sanches

It doesn't work again!!! Even via email

Hello,Our team is currently unable to manage administrative access because the previous Team Admin is no longer available, and the email address associated with the team's billing/account management is no longer active.We need assistance with two issues:How can we transfer or assign the Team Admin role to another active member when the current admin is no longer available and the associated email account is inactive? How can we access or recover past payment invoices that are currently associated with the former administrator's profile? Our accounting team requires these invoices for record-keeping purposes.Has anyone experienced a similar situation or can advise on the best way to proceed?Thank you in advance for your help.

Please explain how I can give the rights of Guest’s editor on my miro boards? The guest needs to change details and info on the board.Thank you! 

What it says in the title: I previously had a student account, and lost access to my Miro account when I lost access to my student email. And I am unable to ask support if I could somehow regain access to the boards,or download them or something- by verifying identity or something- because it doesn’t allow direct questions or even asking questions at all without an different account, which I then had to make, because it doesn’t have a password login options and only login with an email. To the email that I have lost access to. Which is a very convoluted and unhelpful process. And I cannot directly contact them without having an account, or at all, since in their guidelines on how to do such:There is no “Contact Support” option under the listed way to contact support claimed: https://help.miro.com/hc/en-us/articles/360020185799-Contacting-Miro-Support 

Hi, How do I read this chart? We don’t even have 400 employees LOL 

Good afternoon! I’m Nazar, Ukrainian Maths tutor for children, I’ve been using Miro for at least year and a half.Recently I found out that Ukrainian tutors can get Miro Premium for free, so I’m writing this request here to possibly get myself one too, because in the nearest future I plan on having more students, for which three boards will not be enough. Right now I don’t have sufficient funds to afford subscription, so I’m asking if I can get a bit more features of Miro to make my teaching more comfortable.Thanks for understanding,Nazar

Hi Miro Community Team,I am trying to apply for the Miro Education Plan, but the registration form is completely frozen.A loading spinner appears and just keeps spinning infinitely, which prevents me from submitting the application. I have tried refreshing the page and using different browsers, but the issue persists.Can someone help me to solve the issue?Thanks!

Hi all,We're currently evaluating how we might use Miro AI within our organisation, but before moving forward we need a deeper understanding of what happens to our data when AI features are used.We've already reviewed the published documentation and spoken with our account team, but we're looking for a more technical discussion covering topics such as:What board content is sent to LLMs Which AI providers and models are used Where data is processed and stored Whether prompts, inputs and outputs are retained Whether customer data is used for model training Security controls, tenant isolation and governance optionsI'm interested to hear whether anyone in the community has successfully had this level of conversation with Miro.If so:Which team did you speak with (Security, AI Engineering, Solutions Architecture, etc.)? How did you arrange the conversation? Were they able to provide the level of detail needed for an internal security review?Any advice or experiences would be greatly apprecia

My English is not very good. I use the translator now. The problem I'm facing now is that the magic link sent to me will soon be invalid, and I can't log in at all. And my login button didn't respond. I tried to use many kinds of networks, but it didn't work. 

I can’t @ someone while I can @ others in the same board,please help!

I have several spaces, each with set members. On my end, as of this morning, it appears as though all boards are being listed in every space. When I click on an individual board it is clearly situated in the correct space, but I am finding it very alarming and confusing that the board is visually listed in a space that it is clearly not assigned to.

Hello Miro Community Team! I am a Polish language teacher at the Leoling language school in Lviv, Ukraine. Unfortunately, our school does not provide teachers with educational email accounts (we do not have a .edu domain), so I have to use my personal Gmail address for work. The standard application form doesn't let me proceed with a Gmail domain. Could you please convert my request into a support ticket for manual verification so I can submit my proof of employment? Thank you!