We received an email yesterday from billing@product.miro.com* informing us that our subscription for Miro will renew on 14th January 2025 (6 days from now) for $192 for the year - confused by this because when I logged onto our main account using the email address we received this email in, we are on a free plan.
Also, the Starter Plan, which this billing email states we are on, should cost $672 a year based on the $56 a month - not sure where the $192 has come from.
Just wanted to check whether 1) this is a legitimate email from Miro and 2) if so, how do we cancel a subscription that we aren’t, in fact, subscribed to due to having a Free account, not an upgraded paid one?
*the email we received told us to reply to p.team@miro.com not billing
Best answer by Robert Johnson
@SEEd - It could be that one of the Free Plan users accepted a 7-day trial in the Free Plan team, which would explain receiving the notification on the 7th for a charge 7 days later on the 14th.
$192 / 12 = $16 / 0.8 (80% discount) = $20, which is either two Starter Plan licenses at $10 a licence, or one Business Plan licence at $20 per licence. Applying the same math to your $672 Starter Plan indicates 7 licenses in your Starter Plan.
For any billing related question, please contact the Miro support team by following these instructions:
For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.
@SEEd - It could be that one of the Free Plan users accepted a 7-day trial in the Free Plan team, which would explain receiving the notification on the 7th for a charge 7 days later on the 14th.
$192 / 12 = $16 / 0.8 (80% discount) = $20, which is either two Starter Plan licenses at $10 a licence, or one Business Plan licence at $20 per licence. Applying the same math to your $672 Starter Plan indicates 7 licenses in your Starter Plan.
For any billing related question, please contact the Miro support team by following these instructions:
For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.
